Customer Reviews for AAA Sentry Storage
(U-Haul Neighborhood Dealer)

211 reviews

6303 Krempen Ave   San Antonio, TX 78233

(210) 653-6315

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 653-6315

6303 Krempen Ave
San Antonio, TX 78233

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ISAAC Z. 
Rating:
5.0

easy check in and out, great person at the desk (I don't remember her name, true 5 star)

ROBIN D. 
Rating:
5.0

Never really had personal contact with this place, but it was convenient and easy. Thank you. My only comment for improvement has nothing to do with this location. The app didn't work on my android phone so I had to use the website which was a bit difficult and frustrating on a phone. However, it really did only take about an extra 15 or 20 minutes to figure it out.

Lene G. 
Rating:
5.0

Customer did not leave a comment.

Albert A. 
Rating:
5.0

always great service

VERONICA M. 
Rating:
5.0

Customer did not leave a comment.

salvador G. 
Rating:
5.0

Customer did not leave a comment.

PEDRO H. 
Rating:
4.0

Customer did not leave a comment.

MARLON F. 
Rating:
4.0

Customer did not leave a comment.

KENNETH DESHAUN E. 
Rating:
4.0

I left the key in the lower middle console. There was no key drop box.

LAKEEM D. 
Rating:
5.0

Customer did not leave a comment.

OLEVIADE V. 
Rating:
5.0

Easier than expected

Rodrigo B. 
Rating:
5.0

Customer did not leave a comment.

Rene A. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

I was very pleased with my experience at AAA Sentry Storage. Thank you. Nick Villejo

NICK V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria F. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE W. 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
5.0

Customer did not leave a comment.

victoria M. 
Rating:
3.0

The young man who assisted me in procuring my rental , I believe his name was something like Asheem, was exemplary. He is a young black man who I believe may be a regional rep. Part of my career was spent in employee acquisition. He is the kind of employee I was always on the lookout for. He had an excellent demeanor, was friendly and knowledgeable about the product and excelled in regard to customer satisfaction. I would hope his upward advancement in the company would accelerate.

robert H. 
Rating:
5.0

Vanessa is always kind and helpful.

JOSE GILBERTO D. 
Rating:
2.0

The provider didn't record the truck's mileage prior to letting me rent it. On my online submission I put my estimated travel miles as 85. But I only ended up driving around 40 miles (was too tired after my 2nd trip and just decided to stop moving anymore items). The man still charged me on the estimated 85 miles plus another 8 miles. He said I even went over. I shouldn't have assumed that he had the mileage recorded. Truck was good but the previous user left the blanket bag open so I also mentioned that before driving the truck. Now I'm thinking that the man did not check the truck at all before letting me rent it.

Joseph Andrei B. 
Rating:
5.0

Customer did not leave a comment.

Anjanette R. 
Rating:
5.0

Customer did not leave a comment.

Christiam O. 
Rating:
4.0

Notify customers of your web app's planned maintenance window beforehand, or at the very least, prevent customers from booking a reservation time during this window. Our 10:00 AM pick up turned into an hour-long process because the U-Haul truck share web app constantly going down for a 'planned maintenance outage window'. Had a known about this predetermined downtime of the app, I would've reserved a different time to pick up the truck and saved myself the annoyance on an already stressful day due to the move.

Tanweer R. 
Rating:
1.0

Took an hour to get keys for the truck. I even reserved it several days before. I was the only customer, it should NOT have taken this long to get truck. Took FOREVER!!! Actually took longer to get truck than it did to move furniture After paperwork was done, Allen tells me the lockbox was stolen and didn't have keys for the truck. Why would he do the paperwork and charge my credit card if he had no keys?!?? As he's walking around looking for them, I actually find them! They were sitting in counter next to the computer he had been working at for the past hour. Totally unacceptable and Uhual should be embarrassed

ryan H. 
Rating:
3.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
4.0

Customer did not leave a comment.

Max V. 
Rating:
3.0

When someone books a reservation, you take their card info. When I went to pick up my rental, your systems were down and I was unable to get my rental on time, because you couldn't process a payment.... You have my card information. It is unacceptable to deny a paying customer when they've provided form of payment for your services. Especially when the issue is the company's fault, not the customer. I know I wasn't the only customer "inconvenienced" with that issue this past weekend. You cost people time, man power, and money to no detriment to yourself. As a big corporation, it is your responsibility to take care of your customers and you definitely did not do that. I will not be recommending you to anyone.

leanna J. 
Rating:
3.0

We called customer service and was told we could take all 3 rentals to one location. When we got there we were told it was not the correct location and corporate was wrong and tried to charge us an additional $300 to drop them off there. They gave us the location we were supposed to take them to and told us the were open at 8. When we got there they were closed. It took us another hour to check them in on your website. Very frustrating.

leonard R. 
Rating:
4.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

Severiano R. 
Rating:
3.0

They were closed when we dropped off the truck and car hauler. I wish they had an accessible parking lot for drop off rather than parking on the side of the street. And the key drop did not stand out well compared to other locations I have been at that had the bright orange box to look for.

Michelle M. 
Rating:
5.0

Very convient quick transaction pleasant staff.

Trilma D. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Didn't give enough mileage to travel. Construction and accident detours added some extra miles to the trip. I was charged extra for the mileage. Not fair.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Easy pick up and drop off. Staff was friendly.

Katherine K. 
Rating:
2.0

After representative checking the trailer out specifically told me that it was ok to drop the trailer outside the office on Sunday, the clerk I called in to make sure everything was ok told me I was not allowed to drop the trailer after hours and would have been held liable if anyone had stolen the trailer. They need to get there policy's straight and then not blame the customer.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

At first I was skeptical about this process. About maybe being charged for unknown damages or used materials, gas, etc... but after the whole experience I am super pleased with this service. Even through my return process glitched, the customer service lady helped out greatly and was able to resolve the whole issue. Will be recommending and using the service again! :)

Mathew T. 
Rating:
3.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I was charged an extra $15 for an unknown reason. I filled the gas tank beyond what was required, I caused no damage to the truck, and I returned it early. Also the mobile pick up was a fiasco that cost me 2 hours of my personal time to correct. The delay primarily was due to the excessive hold time.

Adam B. 
Rating:
1.0

This was the worst experience of my life. Customer Service is non exciting, their equipment broke down, I didn't receive an apology or any form of compensation. Do not do business with AAA Uhaul and storage

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

Marina F. 
Rating:
3.0

Make sure the desk attendant is actually at the desk when people walk in.

lourrin N. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Adriana L. 
Rating:
5.0

The service here was great. I actually went 5 miles out of my way when there was a dealer closer due to the customer service at the first place I stopped at. Customer service is everything and I would rent from them again.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Nora S. 
Rating:
5.0

Customer did not leave a comment.

christina S. 
Rating:
5.0

Awesome customer service, very fast and friendly.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

alex S. 
Rating:
5.0

Staff was excellent and also office spotless

ron F. 
Rating:
4.0

Tow dolly was not hooked up properly by agent; corrected after inspection

THEODORE T. 
Rating:
5.0

Customer did not leave a comment.

alex L. 
Rating:
5.0

Customer did not leave a comment.

Robbin R. 
Rating:
5.0

Customer did not leave a comment.

Lamont W. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
5.0

Customer did not leave a comment.

Hector S. 
Rating:
1.0

Charged me for gas that i had already paid for and at the same line that i got it from at from the original store.

Lorraine C. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
1.0

Customer did not leave a comment.

Zenaida G. 
Rating:
4.0

Customer did not leave a comment.

Vaughn C. 
Rating:
5.0

Customer did not leave a comment.

Clint H. 
Rating:
1.0

Customer did not leave a comment.

Erica E. 
Rating:
5.0

Great location, minutes from where I was unloading.

Corby B. 
Rating:
5.0

Customer did not leave a comment.

angel P. 
Rating:
4.0

Good job, new the equipment, easy to deal with, fast and to the point.

Tom A. 
Rating:
5.0

I had reserved an appliance dolly but it was unavailable when we went to pick up the truck. The person at AAA Sentry Storage found one at another facility and brought it to my house where we had already started loading.

Mary K. 
Rating:
5.0

Very pleasant experience. No hassle. Recommend this place.

Herbert M. 
Rating:
5.0

Keep up the good work and the clerk was very professional and courteous!

LOUASSOU D. 
Rating:
5.0

Customer did not leave a comment.

JAVIER M. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL B. 
Rating:
5.0

I had no problems renting from AAA Sentry Storage. The only issue I had with the truck was that the surface near the end of the truck is slippery because the metal is very smooth. I slipped off the truck and fell to the ground. I don't fault U-Haul. I only mention this so others will be aware.

Steven G. 
Rating:
5.0

??????????

FLOR A. 
Rating:
4.0

The agent who helped me was great, friendly and very helpful. The location is easy to find.

Melissa L. 
Rating:
5.0

Nice experience

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo B. 
Rating:
4.0

I think the next customer will be just as pleased as I was with the overall location and service

Anthony T. 
Rating:
5.0

Best uhaul experience so far!! And I have rented SEVERAL over the past 3 years in particular. I have never been treated as well or even had things explained to me as well as Allen did for me! He was so courteous and helpful! Uhaul itself should have explained to me that even though they had to change where I was getting the truck I rented that all the supplies I had paid for were at the original location I booked online!!! But luckily I had such a nice time talking with Allen that I didn't even mind having to drive to the other location to get them.

Dre M. 
Rating:
5.0

Customer did not leave a comment.

SHARAN C. 
Rating:
4.0

Customer did not leave a comment.

alberto O. 
Rating:
3.0

Customer did not leave a comment.

KENNETH P. 
Rating:
4.0

The location in which we picked up the Uhaul truck was clean, people went above and beyond to help us and get us on the road.

LUTHER H. 
Rating:
5.0

I thought I was going to have to go all over town and find the location to drop the trailer off. I was so releaved when I found out I could leave it there wich is also a great storage location .

JAMES F. 
Rating:
2.0

Help customer unhook large cargo trailers from vehicle and not expect customer to backup trailer in too awkward place for the people not willing to help unhook it.

MIKYONG R. 
Rating:
4.0

Customer did not leave a comment.

Helen B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
4.0

Customer did not leave a comment.

LILA S. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
5.0

Customer did not leave a comment.

PAIGE D. 
Rating:
5.0

The office personnel explained the process fully and helped to make my rental a very successful experience.

CHANA W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
No reviews have been submitted for this location.

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