I left the key in the lower middle console. There was no key drop box.
Trailer Rental & Towing in San Antonio, TX at AAA Sentry Storage
Moving to or from San Antonio, TX? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in San Antonio, TX 78233 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in San Antonio, TX
Cargo trailers in San Antonio, TX are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at AAA Sentry Storage!
Utility trailers are perfect for towing large or oversize cargo in San Antonio, TX 78233. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at AAA Sentry Storage provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in San Antonio, TX and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in San Antonio, TX online today!
Trailer and Towing Supplies
Easier than expected
The young man who assisted me in procuring my rental , I believe his name was something like Asheem, was exemplary. He is a young black man who I believe may be a regional rep. Part of my career was spent in employee acquisition. He is the kind of employee I was always on the lookout for. He had an excellent demeanor, was friendly and knowledgeable about the product and excelled in regard to customer satisfaction. I would hope his upward advancement in the company would accelerate.
Vanessa is always kind and helpful.
The provider didn't record the truck's mileage prior to letting me rent it. On my online submission I put my estimated travel miles as 85. But I only ended up driving around 40 miles (was too tired after my 2nd trip and just decided to stop moving anymore items). The man still charged me on the estimated 85 miles plus another 8 miles. He said I even went over. I shouldn't have assumed that he had the mileage recorded. Truck was good but the previous user left the blanket bag open so I also mentioned that before driving the truck. Now I'm thinking that the man did not check the truck at all before letting me rent it.
Notify customers of your web app's planned maintenance window beforehand, or at the very least, prevent customers from booking a reservation time during this window. Our 10:00 AM pick up turned into an hour-long process because the U-Haul truck share web app constantly going down for a 'planned maintenance outage window'. Had a known about this predetermined downtime of the app, I would've reserved a different time to pick up the truck and saved myself the annoyance on an already stressful day due to the move.
Took an hour to get keys for the truck. I even reserved it several days before. I was the only customer, it should NOT have taken this long to get truck. Took FOREVER!!! Actually took longer to get truck than it did to move furniture After paperwork was done, Allen tells me the lockbox was stolen and didn't have keys for the truck. Why would he do the paperwork and charge my credit card if he had no keys?!?? As he's walking around looking for them, I actually find them! They were sitting in counter next to the computer he had been working at for the past hour. Totally unacceptable and Uhual should be embarrassed
When someone books a reservation, you take their card info. When I went to pick up my rental, your systems were down and I was unable to get my rental on time, because you couldn't process a payment.... You have my card information. It is unacceptable to deny a paying customer when they've provided form of payment for your services. Especially when the issue is the company's fault, not the customer. I know I wasn't the only customer "inconvenienced" with that issue this past weekend. You cost people time, man power, and money to no detriment to yourself. As a big corporation, it is your responsibility to take care of your customers and you definitely did not do that. I will not be recommending you to anyone.
We called customer service and was told we could take all 3 rentals to one location. When we got there we were told it was not the correct location and corporate was wrong and tried to charge us an additional $300 to drop them off there. They gave us the location we were supposed to take them to and told us the were open at 8. When we got there they were closed. It took us another hour to check them in on your website. Very frustrating.
They were closed when we dropped off the truck and car hauler. I wish they had an accessible parking lot for drop off rather than parking on the side of the street. And the key drop did not stand out well compared to other locations I have been at that had the bright orange box to look for.
Very convient quick transaction pleasant staff.
Didn't give enough mileage to travel. Construction and accident detours added some extra miles to the trip. I was charged extra for the mileage. Not fair.
Easy pick up and drop off. Staff was friendly.
After representative checking the trailer out specifically told me that it was ok to drop the trailer outside the office on Sunday, the clerk I called in to make sure everything was ok told me I was not allowed to drop the trailer after hours and would have been held liable if anyone had stolen the trailer. They need to get there policy's straight and then not blame the customer.
At first I was skeptical about this process. About maybe being charged for unknown damages or used materials, gas, etc... but after the whole experience I am super pleased with this service. Even through my return process glitched, the customer service lady helped out greatly and was able to resolve the whole issue. Will be recommending and using the service again! :)
I was charged an extra $15 for an unknown reason. I filled the gas tank beyond what was required, I caused no damage to the truck, and I returned it early. Also the mobile pick up was a fiasco that cost me 2 hours of my personal time to correct. The delay primarily was due to the excessive hold time.
This was the worst experience of my life. Customer Service is non exciting, their equipment broke down, I didn't receive an apology or any form of compensation. Do not do business with AAA Uhaul and storage
Make sure the desk attendant is actually at the desk when people walk in.
The service here was great. I actually went 5 miles out of my way when there was a dealer closer due to the customer service at the first place I stopped at. Customer service is everything and I would rent from them again.
Awesome customer service, very fast and friendly.
Staff was excellent and also office spotless
Tow dolly was not hooked up properly by agent; corrected after inspection
Charged me for gas that i had already paid for and at the same line that i got it from at from the original store.
Great location, minutes from where I was unloading.
Good job, new the equipment, easy to deal with, fast and to the point.