Customer Reviews for AAMCO
(U-Haul Neighborhood Dealer)

182 reviews

1286 W San Marcos Bl Ste 100   San Marcos, CA 92078

(760) 621-8120

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 621-8120

1286 W San Marcos Bl Ste 100
San Marcos, CA 92078

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Diem V. 
Rating:
4.0

Do not list Jackson's moving company as they were a no call no show.

JACK C. 
Rating:
5.0

Customer did not leave a comment.

SACHIN D. 
Rating:
3.0

The reason I gave an average rating is because I was not able to complete my return on myuhaul.com and I was on hold with customer assistance for about 15 minutes before I had to hang up. Eventually, someone named Michelle helped me on your chat function but she was not able to complete the return remotely and it was a big inconvenience.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
1.0

I was overcharged for my rental

Chi P. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
1.0

Get Better Help. Owner was rude and did not know how to complete the rental process. Took way to long to get the rental equipment

Gene F. 
Rating:
2.0

Took me 1.5 hours to rent a truck, then was charged 75 bucks for a missing dolly that was never missing. Ended up getting that fixed after 2 days. Would never recommend to anyone.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

VICKI M. 
Rating:
5.0

Great service from Brian

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

BASSEM Y. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAAN S. 
Rating:
4.0

Customer did not leave a comment.

john G. 
Rating:
1.0

This was the absolute WORST “customer service” experience I have ever had and probably will ever have in my life. Had an appointment to pick up at 8:30. Reserved everything online. Arrived at 8:15, and the “owner” clearly had NO IDEA what he was doing and appeared as if he had never used a computer before. He couldn't find our name in the system even after showing him everything on our phone. There was another guy there that was absolutely no help either. 1 hour later he tells us he doesn't have any one way trucks... what!! Does he have any idea what he's talking about? I asked him so you couldn't have told me that an hour ago?? I was livid with a screaming toddler in the car. We had friends and family waiting at our house to help us move, and more friends scheduled to help move in at our new house. The guy told me to leave his establishment. He was actually kicking us out after all that. Then we could still hear him talking on the phone about us with who knows who, U-Haul support I'm assuming, he wouldn't tell us. Sooo we waited another 30 min... then my husband asks if he's gonna be able to get us the truck after all and he snapped back “yes” but didn't bother to tell us that or anything else sooner. ANOTHER HOUR LATER we finally get our truck bc the person on the phone had to guide him step by step on how to use a computer. So it's now 10:45 and we got the truck but it totally messed up our entire moving day. NEVER USING U-HAUL AGAIN. Btw by the time we left the place was jam packed with other people he also didn't know how to help and he would just snap at and cuss at them. What a joke. How this severely incompetent person is running a business is beyond me. Fire him immediately

christopher H. 
Rating:
5.0

Better explanation of truck features. I didn't figure out how to turn cabin light on until I got to turn in store. I needed them multiple times and I think there was a light in storage area but I did everything in the dark. Burbank store employee told me nobody figures out the crazy light knob.

DAVID D. 
Rating:
2.0

The guy serving me didn't seem too interested in the business. He didn't seem to understand the operation and he was the Franchise owner.

Derek F. 
Rating:
5.0

Bryan is fantastic

DAVID E. 
Rating:
4.0

Only complaint was sadly out of the control of the renting facility...the gas had been siphoned out so had to immediately get gas before anything else.

Renee B. 
Rating:
3.0

Fuel was below 1/4 of a tank...so I had to fuel....I couldn't access on line turn in so I got charged more...

DAINA S. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Brian did a great job in assisting me and answering any questions I may have.

Sophia S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
1.0

We dropped off our truck on Friday the 19th to the owner of the store. He said we didn't need to sign anything. We then got a call yesterday the 22nd that we needed to drop off the truck. We told them we already had. They had no record of this because the owner didn't do the paperwork he was supposed to. Now I'm getting a receipt saying I kept the truck until the 22nd, and being charged for it. NOT OKAY.

MICHAEL F. 
Rating:
4.0

Be more forgiving with tardiness if your leaking tires on a rental trailer inhibit your time frame or it's a old guy renting that don't move fast.. otherwise great service

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

SHAHROKH G. 
Rating:
5.0

Efficient pickup and very helpful agent

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

IVAN P. 
Rating:
5.0

I've rented here before. Always a pleasant experience. I prefer this location to others because of proximity and the great customer service.

Richard K. 
Rating:
5.0

The online pickup and drop off instructions worked great, were simple and easy to use. This location is easy to access and get in and out of. Truck was in good shape and ready to go. Everything went as smooth as could be.

Christopher H. 
Rating:
5.0

U hall charged me a $20.00 after hours fee? Where did that come from?

JEFFREY M. 
Rating:
5.0

Great service, very friendly, overall a very positive experience

NICHOLAS C. 
Rating:
3.0

Need more help ESPN on a Saturday. I waited an hour to pickup

DAVID R. 
Rating:
5.0

Just a great experience the gentleman provided great customer service.

MONICA L. 
Rating:
4.0

Customer did not leave a comment.

CAROLINE J. 
Rating:
5.0

Lovely experience with the guy working the front desk! Thank you

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

JON E. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

physical review of vehicle before and after,for client and company safety.thank you.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

GENE F. 
Rating:
5.0

Customer did not leave a comment.

Andres M. 
Rating:
4.0

The gentleman who checked me out did not verify the gasoline level before I took off. I returned the truck with a higher level than what I left with. Still I was charged 4.5 gallons for a 19 mile trip. I was told the main off would be notified. I'm still waiting for a response.

MICHAEL B. 
Rating:
5.0

Bryan was very helpful, he provided Great Customer Service!

LINDA H. 
Rating:
5.0

The truck (26 footer) was better than I expected and performed better than I expected. It had several features that made it easier and safer to drive than trucks I've rented in the past.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN H. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

Brian enormously helpful. Easy out and easy in. A real gentleman

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Michele I. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA H. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

CYNDI M. 
Rating:
3.0

The computer system was down and not the representatives fault, but it took over an hour to get my rental. The truck was not clean and there was a squealing noise from the engine, which worsened by the end of my trip. The truck made it without any other issue and UHauls innovative truck design make loading and driving easy overall, but cruise control would have been nicer.

James G. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

My experience with this location was excellent,very efficient and knowledgeable

MICHAEL S. 
Rating:
5.0

I was charged a $20 fee for returning the truck after hours. The contract states that there is a fee if you return the next day. But I was very disappointed in having to pay this hidden fee. It seems there is no way to avoid this fee. That is misleading and, unless this fee is reversed, I will not rent from this location again.

Asif K. 
Rating:
5.0

I initially tried to reserve a Uhaul at the Mission Truck Rental Oceanside location. After being treated poorly, cursed at, and having my reservation cancelled for a debt I didn't owe, I reached out to area manager Joe. Joe and his colleague Muhsinah were able to resolve the issue. They cleared the misapplied debt and rescheduled a reservation for me in a timely manner at the San Marcos location. They helped ensure I was able to pick up my furniture after several failed efforts with other people. They are truly a dynamic duo.

AREBA R. 
Rating:
5.0

Every step of the rental process was seamless. Special thank-you to Brian, very helpful, knowledgeable and professional.

harris F. 
Rating:
4.0

The location itself was great. Hes so busy he should have another employee. Good problems! Uhaul overall (not this location) confirmed the truck and then didnt have one. Sent us 30 mins out of our way and 2 hours later than our pick up time. Overall grateful you guys had a truck for us!

Marc S. 
Rating:
3.0

The cabin was dirty & with used dental pics... To book the truck in person it took an hour were the clerck was nice and trying hard but struggled with the computerized reservation app. I must have chosen to get insurance that I didnt meant to coz was not called insurance, the the rental total was way too expensive from what I expected & budget for

ROBERTO C. 
Rating:
5.0

All went smoothly at turn in.

Thomas B. 
Rating:
5.0

The gentleman who checked me in was outstanding. Explained everything and was very likable. The truck was in great shape!

Cameron C. 
Rating:
5.0

My original pickup location was changed and I didn't get any information concerning that. It just would have been helpful to have had that update.

Hurvie M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

You are excellent

YANIRA R. 
Rating:
5.0

Trailer dirty inside.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Staff was friendly and prompt. Great service would rent again

JOSEPH W. 
Rating:
5.0

Bryan Smith was a pleasure to work with. I will look to use this location again if I need to rent U-Haul equipment. Great customer service and attentiveness.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA A. 
Rating:
1.0

Customer did not leave a comment.

greg R. 
Rating:
5.0

Customer did not leave a comment.

LIEF L. 
Rating:
5.0

Customer did not leave a comment.

steven G. 
Rating:
4.0

I was a bit disturbed at the last minute change of address to pickup the truck after booking it 2 weeks prior to needing it

RYAN S. 
Rating:
1.0

This was absolutely the worst customer service experience I have ever had.

Adeline W. 
Rating:
1.0

This guy charged me an extra day without consulting me. I returned the truck in 6 1/2 hours, there was no extra day. He just didn't check it in until the following day. FRAUD!

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

When I placed the order I chose a drop off location that had 24/7 dropoff for convenience, and I was told to call 8004288465 for it. But guess what, that number is useless after business hours. So I couldn't get information. Then I wasn't told that you have to go online and closeout the reservation when doing a dropoff, so I was charged a $20 fee. If I had known that I would have kept the truck the 4 days I was allowed and dropped it off in the morning, instead of dropping it off 3 days early. Despicable experience with everything.

GASER E. 
Rating:
3.0

Customer did not leave a comment.

Satyavelan N. 
Rating:
1.0

I had a credit for a truck not being available from a previous move. Not only did this location not know what I was talking about but I was charged more than full price and even though I put gas in the tank they marked it less and charged me.

STEVAN D. 
Rating:
2.0

Explain the “after hours” return procedure clearly. If the only way to facilitate a return after hours is electronic, the App to facilitate this should not expire.

WINSTON W. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
3.0

Had to wait a long time but in their defense they are an Ammco also and one gentleman trying to do it all. The trailer was in good working order and clean enough. It was perfect for what we needed to do.

Claudine B. 
Rating:
4.0

The gentleman that was at this location and handled my transaction did not wear a mask and encouraged me to take mine off. NOT COOL when it comes to protecting humankind!

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

Cory G. 
Rating:
5.0

You're not asking the questions about the service we received an order to get to this location. It was horrible horrible horrible.

TAJ M. 
Rating:
4.0

Customer did not leave a comment.

annette L. 
Rating:
4.0

The location is 5 min. From home, Lake San Marcos. Pleasant staff. The Ammco mechanic, Joe, was taking care of front office while also working on vehicles. Consider reserving a truck online easier for the staff and you are assured to get the vehicle you want. Kudos to Joe! Still the wait was only a few minutes, the same as the wait at the Escondido location on Mission, my usual go to location. I will be back soon when the temperatures come down. Loading and unloading in 98° temps. was challenging. Bring your own Clorox wipes and wear your mask.

Pamela M. 
Rating:
1.0

We dropped off our trailer two days early and despite talking with the owner of the place himself, he never checked in our equipment. Then two days later he calls and asks where it is. It is a small location and appears to be very disorganized and not living up to the U-Haul standard!

Breann B. 
Rating:
4.0

Quick drop off and emailed final invouce

Darin P. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
No reviews have been submitted for this location.

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