Quick and easy…friendly service
Terri M
Customer Reviews for A&B Ent Of East Ky LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your service was great. Very professional.
Sammy SHave been at this location several times. Always good service.
Michael HEveryone was very efficient and friendly. Everything worked out well.
Johnny HMake sure they give your deposit back to it I turned the u-haul back in on Saturday and still haven't received anything yet?
Michelle RA previous customer left a phone in the truck. It is in the cup holder. We called the previous called number but no one answered.
Donald HThe truck I reserved was not there as the previous renter did not return it on time. The manager did call me and apologized (I know it wasn't his fault) but I had to get a much larger, expensive truck and there was no offer to discount or anything. I waited 3 hours for my truck while my hired help sat and did nothing. The dolly I reserved was not there and the one iv ended up having to get did not work well for my move.
Joseph TDealership was very helpful and we received fast service.
Kevin HEasy simple drop off location.
Benjamin WThe guy who rented us our unit is great and extremely nice. Very good experience.
michael oVery rude and no help at all
Lisa MNobody was there either time I tried to return the trailer. Even once when the location was supposed to be staffed.
Marty HWanted to rent 10' truck for a day but Uhaul website showed and I was told when I called that none were available, so I rented a 15'. When I arrived at the lot there sat a 10' truck. The gentleman onsite said it was available so we made the switch, but obviously a disconnect between what was on the lot and what was shown online. Otherwise service was very good; lot owner/operator helpful, efficient. Only suggestion: there was a large mudhole next to where the truck was parked and where we left our vehicle that made access difficult. A little gravel would resolve that problem.
Ronald OEverything was great will rent agian when needed thanks
eddie wThe service was great. The truck was in good shape. We had a smooth transaction. The only issues were that the dolly we received was bent and covered in mud. We also were not able to get the furniture blankets we had received for the day. It was a good experience though.
Kimberly CPrice was ridiculous
Isaiah Bvery helpful
dirk rThere was nobody at the location when I dropped the truck and tow dolly back. The place was closed for 3 days, but I returned it when I was supposed to. I parked it in the secure/video controlled lot.
Michael PSee comments on the pick up review. Truck is in bad shape and needs to be taken out of service for maintenance!!!
Michael PPrice is just too high they advertise $29.00 a day for the truck but I had to pay so much a mile that it cost me $400 plus $150 full. I was out $550 for using it just one day.
Timothy PThey have everything you could need
Thomas BI was extremely satisfied with the rental process and the unit I rented. The attendant was very knowledgeable, friendly and helpful!! I rented a trailer and it was well maintained and ready to go, easy to access and pulled very smoothly. Excellent service!!
ROY BMy son dropped the trailer at the wrong lot. Instead of telling him to proceed on to the correct lot in Jackson they double charged me. of course the bigwigs snicker and grab the coins. I AM HIGHLY DISPLEASED! Every business needs to survive or I would get on reviews and trash talk all local U-hauls. In case you didn't get it I don't like it!
Philip CIt was a horrible experience at the self-check-in. Again, I wouldn't recommend it to anyone.
Kyle MEverything was good,no complaints
Hannah KLocation was clean but difficult to pull into. Other U-Haul customers parked outside the gate and made it difficult to pull in.
Curtis FIt was a great experience! No negative feelings at all!
Sam SGreat experience!
Donald SAttendant was not on duty because of holiday. Nevertheless, dropoff went smoothly.
James LMake sure you have dollys or what customer orders at locations where you pick up
Sam BCleaner trucks and mine had a engine misfire which was hard on fuel
Nathan WThis is an excellent drop off place minus the fact there cell service isn’t great.
Jamie HThe trailer was clean. We were taking donated items to East KY for Flood Relief. The trailer leaked at the front corners. This made some items wet. Thankfully we placed perishable items in totes or they could have been damaged/ruined.
Aaron Cnone
Darren CNo air conditioning, my orginal reservation was canceled due no truck when I went to pick it up. The one I got the next day, the walls were covered in chocolate syrup and had to clean it up to put my stuff in.
Sandra NIt was very easy to leave the truck after hours going through the virtual check out
Ryan Mnone
Gary DOverall good experience.
Charles PFix the problem with the online check in. They tried to charge us over 200$ when we owed on 60$. We still haven’t got it straight. Waiting on an adjuster. It’s been a nightmare with the entire process
Angela CEasy drop off. Key drop didn't look all that secure.
STEVEN KThe back of the cargo area was scratched to pieces and paint gone. It looked l aweful. On the inside up front someone had smoked and it wasn’t even cleaned out. I cleaned it out before returning it. The key barely worked the ignition. I couldn’t even get out of the parking lot without the guy having to come out and say”oh you have to jerk it to the left, and then the key will turn to start’. Apparently they had a new key made and it half works. So every time I turned off the uhaul I would have to fight with it for 5 minutes to get it to start back because the key wouldn’t turn.
Amy LI thought you did an amazing job. Very Friendly and great customer service.
PEARL BHave a full-time attendant at the drop-off location to represent UHaul, discuss payments made OR payments due, detach and inspect the rental trailer for the customer instead of the customer having to do it, and review the contract before making unauthorized charges to make sure customer isn't double-paying for extra days. I contacted UHaul about these charges and still haven't received my credit for the late charges I acquired by not having an attendant at the drop-off site for 2 days. If this isn't "made right"....I will NEVER use UHaul again. Shame too, because other than drop-off, I WAS ecstatic about this rental.
DANIEL HThanks for having ample space for a truck drop off!
Pinakin PThe old guy running the place was rude and had no personality.
ANDREW ATruck had no AC, not a good thing on a 94 degree day. Seats looked like upholstery was about to come off. Truck smelled like mold. Couldn't adjust the drivers mirror. Truck pulled to the left while driving if you got over 35mph. Picked truck up and the gas hand was below the "E" mark, thankful gas station was close by. Definitely not the uhaul type of rental I have experienced with company before. On a good note this location employees I dealt with was very nice and courtesy.
MARK TThe owner had already left for the day when I arrived and he kindly came back to the store to rent the trailer to me. Excellent customer service Thank You
BRIAN THave a jack on the trailer
Richard V