wasnt ready for requested pick up time, gave ME attitude for the van getting booked when it "wasnt ready" .. terrible experience i will tell everyone i know not to go hereRYAN K.
Customer Reviews for A&D Power Equipment 2013 Ltd
(U-Haul Neighborhood Dealer)
Prince George, BC V2N1V8
Services at this Location:
- Mon-Fri: 9 am - 5:30 pm
- Sat: 9 am - 4 pm
- Sun: Closed
Special Operating Hours
- 7/1/2021 - 7/2/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Experience was fine but I was under impression I could pick up the vehicle through my phone, yet I had to wait until the business opened (gate where vehicles kept was closed and locked until then?) and then when returning the truck the gate was shut and locked. Not very convenient by any means. Instructions were not clear on picking up and returning. Awkward experience with the lady working at the store - not any sort of acknowledgement when I entered and definitely not friendly by any means.JESSICA S.
Customer did not leave a comment.ERIN E.
Customer did not leave a comment.COLIN T.
The alternative person contact info when picking up the truck is unnecessary and inefficient. The UHaul rep called my alternative contact person, they didn't pick up the phone. And then the rep closed the chat with me, disapproving of me picking up the truck, and that I need to be reviewed in person. It was Sunday, so it scared me that nowhere else was open. But I finally was able to pick up the truck via phone calls.Farhad J.
We returned it after hours tho it is to be back by tomorrow at 730 am.MARK T.
Customer did not leave a comment.JOUNI L.
Customer did not leave a comment.TEX H.
Everything worked seamlessly. I do not have a single complaint or critique. Thank youWilliam C.
Customer did not leave a comment.ALEMNJU A.
The trailer was awesome and the staff are very helpful. Will be doing business again.tex H.
Customer did not leave a comment.Jeannine K.
Customer did not leave a comment.SHANE L.
The customer service representative who helped me was abrasive, aggressive, and rude to me during the entire process. I will never rent from this location again.JAMES R.
Customer did not leave a comment.DEWAKAR F.
Customer did not leave a comment.BHARBIR S.
Customer did not leave a comment.Ella L.
We were ok with the person who took care of us but the truck that was given to us was dirty and smelt like cannabisMURRAY R.
Customer did not leave a comment.FRANS W.
Prompt information given to us when location and trucks changed for us. .Everyone was curdious and professional. Thank you for your serviceNATHANIEL U.
Customer did not leave a comment.Cecil V.
Customer did not leave a comment.TERRY I.
Service your equipment 100% not 60% it's our safety that is being jeopardizegraham W.
woman at counter was rude and when she answered the phone she didnt say hello, just "uHaul" no customer service!! She must own the place as no one would hire her for their businessSteven R.
Lady at the front counter yelled at us for one hour telling us we were over our miles. We assured her that we went from point A to B and no more. She kept checking her computer and blaming us. My husband told her the mileage was in KM not miles at which she yelled at us some more and told us that was not possible. Once she calmed down and realized he was right she then saw a computer error. It was HORRIBLE.DAVID S.
THIS location gave great efficient service in a covid safe manner. Highly recommend. ThanksKEVIN B.
The staff at A&D Power Equipment could improve their people skills. They all seemed rather annoyed that I went inside to ask a question about the rental vehicle. The one person I talked to barely gave eye contact and did not greet me. The online process was fairly tedious but convenient. I turns out I did not have to talk to the employees there.Julian L.
Excellent service. Lady was great.TEJINDER G.
Customer did not leave a comment.Robert F.
the sales lady was very rude, no understanding how to deal with a customer. the sales man (rick) was very kind, friendly and helpful. wiper was fawlty, had to fix it during the long trip.LUIS A.
Woman was rude overall. Also after verifying with us that we wanted a dolly and us paying for it, it was not in the trailer when we got to our location and opened it to start moving.NEIL T.
Customer did not leave a comment.Nadine S.
There was a bit of a wait ( which I didn't mind) but the lady behind the counter seemed to be rushed to get us out of her hair and didn't really explain anything to us. I felt like she just sort of tossed the keys to us and said good luck. She didn't even check my driver's license to confirm it was me and that it was valid. It would have been nice to be told about the app and the step by step stuff that can be done using it to get the vehicle and to return it.Majal T.
Online check in process is not user friendly. Screens kept freezing when trying to upload pictures. Staff helpful with billing issue.GREG D.
Rental unit was poorly maintained.michael C.
Customer did not leave a comment.Reginald K.
Customer service rep was great to work with.FRANCIS G.
Owner seemed a bit overwhelmed at the time as she was the only one available to serve clients and 4 client were waiting for service. Also not the most friendly personHarold W.
Customer did not leave a comment.Daniel S.
No comment, the lady I dealt with was awesome! This is the 2nd time I have used this location.Vera D.
Good serviceDENNIS R.
Customer did not leave a comment.GERALD W.
Assist in hooking up the trailer, not leave it for the customer to do.John P.
When we walked in, both employees were at the counter and did not even look up at us. I said â€œgood morningâ€ and received no reply. Finally one employee asked what we needed and when we said we had said to pickup by phone, they offered no help or guidance on how to do so. Eventually one employee did come out to confirm if we had figured it out.Dan M.
Customer did not leave a comment.Caleb N.
Nothing I could see. They stayed late to take care of me.JOHN H.
Customer did not leave a comment.Jeremy M.
It's a uhaul rental location - really not much room for improvement- place could be tidier but when renting a moving truck I'm not expecting a shinny storefront I just want to get a truck in a quick and efficient manner and they do that.Peter M.
Just curious about double paying, both before and after use of truckErnest H.
Location was ok, owners did what they could to help. Problems were with Uhaul itself. Very frustrating experience.MAY-LIS O.
Customer did not leave a comment.CURTIS A.
Customer did not leave a comment.Rodney Q.
Pickup was scheduled for 830 AM but the store didn't open until 9am. Only complaintBrad H.
I am not happy because I am not getting my corporate rate. Thanks Ravinder BangaRAVINDER B.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Leanne F.
Great experience! We will utilize Uhaul anytime we need these types of services.Garrett W.
Terrible customer service. Just horrable.Toby Y.
I wish the price was a bit more affordable. I ended up paying 100$ in total including the gas for having it for a day.Behrouz D.
Customer did not leave a comment.Julia V.
Customer did not leave a comment.Terence W.
Update customer about mobile pickup.Tarun J.
Customer did not leave a comment.GRANT T.
Customer did not leave a comment.Anthony W.
Standard U-Haul service, but customer rep. experience wasn't that good or well-received.Ewing T.
At a time like this with covid 19 you walk into the shop it was in organized the appearance inside was so messy crap and uhaul supplies stacked out in customer area junk every where even the counter tops loaded with crap from one end to the other a fire trap waiting to happen.James Y.
Got to pick-up location, lady serving said we couldn't have the vehicle because her system was down. Said to come back later. She seemed surprised we didn't find this a very suitable situation. She said that these things happen. I asked her what were our options, as the vehicle was outside, we had to have the stuff out of the apartment, we were moving, by 11.30am, or lose our security deposit, also we had driven in, from out of town, to help our daughter move. She said that wasn't her fault and she was just following U-Haul's policies and if there was no website use then we didn't get a truck! When I pointed out that if 'these things happen, maybe there should be a plan b', as we, as customers, just being told, 'hard luck, go away', wasn't really any type of customer service at all. After our questioning her complacency, she became very defensive and really disinterested. She suggested I go online and do the booking by phone, when I asked how she expected me to go on U-Haul's website, if she couldn't, she just stared at me as though I was being really rude. Luckily, after about 10 minutes of her telling us there was nothing she could do, the website started working and she said she would allow us to take the truck...that was nice of her! I REALLY CAN'T BELIEVE THAT IF THE U-HAUL BOOKING WEBSITE IS UNAVAILABLE, FOR ANY REASON, YOU JUST DON'T GET THE VEHICLE YOU HAVE BOOKED, EVEN IF YOU ARE ACTUALLY STOOD NEXT TO IT... JUST RIDICULOUS. Also, when we got in the vehicle that dash information indicated that the vehicle required servicing. I would not use this particularly unhelpful, and I would like to point out, really filthy outlet again. Also, they seemed to no concept of the current requirement for social distancing.Michael F.
I used the online check in and so picking up the trailer was quick and easy. My issue is with the state of the trailer tires. They were both very worn and one of them was virtually bald with no tread left. I would never run tires that bad as it is a safety risking driving a trailer like that on the highway.Kathleen R.
Make sure the vehicle is clean on the inside. I know it's hard in the winter to have the outside clean. Also the windshield wipers need replacing.Joao V.
Cleaner front counter would be nice... truck was dirty... i returned it washed inside and out. Should say on sign out contract that deposit can take 5 to 7 days to get returned!!!Todd W.
Customer did not leave a comment.Michael T.
This was not the location I had originally arranged. Two days prior to moving, I was informed that this was where I needed to pick up the trailer. Owner was not friendly, and was not helpful when I phoned to inform her that the trailer wiring had malfunctioned within one hour of use. The U-Haul dealer in Vanderhoof where I wanted originally to pick my trailer up was more than helpful, and had my trailer fixed in no time at all.Chris P.
Was Great Service..She helped me awesomely, allowing me to change the pick up time , she was polite and very helpful ...Thank youSuzanne I.
Customer did not leave a comment.Armand S.
Customer did not leave a comment.Ryan S.
I recommend helpfulness and friendliness. And consider winter tires on U-Hauls in Prince Goerge. Some people do move in wintertime! The first U-Haul Pick-up location we were ordered to after our booking was not even open!lani V.
Customer did not leave a comment.Joshua T.
The UHaul Dealer needs to be better trained as he advised me that I can drop off the truck at any location when in reality the "fine" for dropping off at an alternative location is a couple hundred dollars. I almost found this out the hard way but thank goodness other then some wasted time, I did not make this mistake becasue I called UHaul prior to leaving the truck as the App was not letting me finalize the drop off (in the south location, b/c the dealer in Prince George had identified a north location). This was a huge hassle and wasted time and I would have rated him much much lower if I had been fined.Champa M.
Everything was ok, no problems.ian C.
Please provide ice scrapers in the vehicles in the winter and ensure the roof is brushed off. Also it would be helpful if vehicles were backed in for easier departure onto the street.Sarah M.
It appeared we were more of an inconvenience rather than a valued customer.Roger W.
The person manning the till and transaction was not very friendly.Francois C.
Customer did not leave a comment.Allen D.
Customer did not leave a comment.Mitchell M.
Customer did not leave a comment.Mikolaj P.
Customer did not leave a comment.ried B.
Better reservation over phoneSteven W.
Customer did not leave a comment.Shauna Y.
Customer did not leave a comment.Curtis M.
Customer did not leave a comment.TERESA W.
Customer did not leave a comment.Kevin P.
The rental agent at this location was very rude and abrupt. She was not helpful in any way and when I had an issue instead of being nice about it she automatically just told me to call head office like she didn't want to deal with it. On a plus note my service at pick up from her was quick and had very little interaction. Also, the lady Amy I dealt with over the phone from head office was very sweet and helped me in more ways than I can express!Stephanie B.
Customer did not leave a comment.David L.
Customer did not leave a comment.Graham M.
The lady working was not very nice. I called to say I would be late and she was a bit rude on the phone. Then she was rude when we arrived. When I filled out the express check-in form, I never received the box number or code. So I had to call u-haul and was put through to 3 different people before I got help. Then she did something on her end and then I had to redo the express check-in form again. This whole process took almost an hour. Then my contact person wasn't approved so I had to figure out a second contact person. This was a gong show and I hope I don't have to rent a u-haul again for a very ling time!Richelle W.
Most of the lights on the unit did not work, this includes clearance, tail and brake lights. The person at the pick up location checked my lights before I left and claimed they worked prior to leaving. When I check at home they did not. Also the lady had a poor attitude and was snappy when questioned were asked and was not helpful. Rude service to say the least.Steven R.
truck had a bad vibration possibly seperated tire issue with front tires or front end had to fight truck from wandering all over road cruise control did not workJONATHON M.
Sorry, I never recommend. I was disappointed that I received a text and phone call from U-Haul changing my drop off location. This was not the location I requested and it took some time and effort to even find it. Not knowing Prince George that well I had at least picked a location I could find.Reid N.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.David R.