Customer Reviews for A&M Chevron
(U-Haul Neighborhood Dealer)

143 reviews

1301 Broadway Blvd SE   Albuquerque, NM 87102

(505) 842-9837

Hours

  • Mon–Sun
    8 am–8 pm

Services at this Location:

Contact Us

(505) 842-9837

1301 Broadway Blvd SE
Albuquerque, NM 87102

Services at this Location:

Hours

  • Mon–Sun
    8 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Avoid using this location. Almost as crooked as the 6th Street location.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

EDUAR V. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Sercicio amable y gentil!

abril M. 
Rating:
1.0

There were bullet holes in the window and the location is down right scary. It didn't look open or professional whatsoever. There was also banana peels in my drivers cabin.

Morgan M. 
Rating:
2.0

Everything was perfect about it! Easy to rent, easy to deal with.

William S. 
Rating:
2.0

There was very little gas. The outside was very dirty.

Deidra W. 
Rating:
5.0

Customer did not leave a comment.

larita A. 
Rating:
1.0

Customer did not leave a comment.

Monica L. 
Rating:
1.0

SE Albuquerque in general is a very scary & dangerous part of town and this UHaul location is right in the middle of it. As a woman, I was not comfortable being there without my husband. Wish I had thought to ask the U-Haul employee who drove me to the pickup location to stick around until I was in the truck.

Amy S. 
Rating:
3.0

Customer did not leave a comment.

Audrey M. 
Rating:
2.0

The attendant was pleasant and helpful. He worked with us to make sure everything was right. The location, however, was very sketchy.

Nancy C. 
Rating:
2.0

The truck was not clean and smell nasty. The seats were stinky and cup holders had sticky stuff in over all I was unsatisfied.

Jasbert J. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
2.0

A little scary

linda U. 
Rating:
1.0

Customer did not leave a comment.

Hani A. 
Rating:
4.0

Give more notification of any documentation they should bring to the pick up. It will speed up the process of checking the truck out.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

The staff that handled my service was very excellent! And the equipment was very effective — which made the move go smoothly.

Joshua V. 
Rating:
5.0

Everything was great from the persons helping me with my pick up and return! I wish I've gotten this type of experience the last time I rented with u-haul

Stephanie T. 
Rating:
4.0

Customer did not leave a comment.

kristina S. 
Rating:
5.0

Customer did not leave a comment.

Dawn M S. 
Rating:
3.0

The customer service at this location was not great when I was contacted and told my truck wasn't going to be ready in time. The only reason there are three stars is because Michelle went the extra mile to help us otherwise I wouldn't use this location.

Danny B. 
Rating:
4.0

Was good. Experience. Safe transaction. Clean vehicle Store withheld every thing in.contract

Julio S. 
Rating:
1.0

He was very rude, wouldn't communicate with me. Cancelled what was previously set up. Finally customer service (Chelsea). Advised him he shouldn't of canceled it. After that he was even more rude gave me the keys with no communication and when I asked what was happening. He abruptly stated , you got what was previously set up put the keys on the counter and gave me a dirty look. That was the worst service ever!!!! I will never pick up from that location again and I will tell everyone I know about that center. He should lose his ability to have your trucks there. He was unprofessional and out of line. If you don't believe me, send a secret shopper there, a female secret shopper and you will see how terrible he is.

Shiela E. 
Rating:
3.0

Customer did not leave a comment.

Sylvia G. 
Rating:
5.0

Noor I think was his name he checked me in and checked me out. But he was an awesome dude very funny and friendly!

Samm G. 
Rating:
5.0

Signage to clearly indicate where to park returning UHaul vehicles.

RODNEY R. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Antowanette W. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

although the employee was great, even helped hook up the dolly, the truck wasnt too clean. cigarette carton and gum still in truck, oil stain in cargo bay. the location was a small, tiny place hard to maneuver around. the employee was behind a plexiglas cage, felt a little less than welcoming. and it was not even close to my chosen location. why do you ask for a location when you change it?

BRIAN R. 
Rating:
5.0

Online registration was iffy. It finally worked enough to proceed. When it said to show screen to attendee, I went inside to do so but that screen disappeared and it asked me to login. When I did and passed two-factor authentication about 30 seconds later, it said my session had expired. I could not return to the screen to show attendant. Fortunately Noor could locate paperwork with his app and authorized the rental. I was using iPhone with Chrome.

John V. 
Rating:
5.0

The weather stripping on the passenger door was messed up so there was a lot of wind noise during the 5 hour trip.

DON M. 
Rating:
2.0

Just a bad area with no security measures

ALBERT L. 
Rating:
1.0

The location wasn't marked. It was a gas station. I drove around 1/2 hour looking for return location. I called location...no answer. I called Uhaul for guidance, they told me it was the Chevron gas station.. (the place I had filled the truck with gas 1/2 hour previously. ) I had filled the truck FULL with gas but location charged me for 15 gallons!!! Unbelievable! I felt like if I complained, they would charge me for an extra day because it took me 1/2 he to find location because it wasn't marked. No Uhaul signs nor trucks were present. Location in VERY rough area! Bullet proof teller cage etc. Please delete this business from your assets!

JANET M. 
Rating:
5.0

Truck was clean and ready to go!

Ted S. 
Rating:
2.0

Customer did not leave a comment.

M Elizabeth C. 
Rating:
2.0

Service representative did not highlight equipment operations forcing us to learn for ourselves. Vehicle was dirty, needing to be washed, at least the windshield should have been cleaned, and there was trash in the cab.

Debbie J. 
Rating:
5.0

U-Haul signage would be helpful. Also would help to ip bookings.

Laura C. 
Rating:
4.0

Customer did not leave a comment.

Nirma T. 
Rating:
3.0

make sure you have the right size truck

WILLIAM E F. 
Rating:
1.0

I felt extremely uncomfortable the entire time that I was at this location.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
2.0

Customer did not leave a comment.

mary claire Z. 
Rating:
1.0

The side view mirror was loose due to a stripped screw. I did not notice this until I was on the highway and almost drove another car off the road because the mirror slipped into a position from which I could not see properly. I tried twice to fix it myself, then had to take an hour out of my driving time (moving across the country) to stop at a garage and have it fixed. I assumed there would have been a basic safety check done on the vehicle, or at least that it would have been adequately maintained.

Sarah F. 
Rating:
2.0

Don't worry? You won't get mugged? Just kidding. It is just an old building and wasn't clearly marked U-Haul from the main road. Once you pulled in you could see some signs. The man behind the counter was very helpful.

Tryon M. 
Rating:
3.0

There was no UHaul signage and, being in an unfamiliar location, we did not feel comfortable picking up the vehicle at a gas station.

Rodney R. 
Rating:
3.0

The only complaint I have was as I was trying to exchange uhauls because the first one was too small the man behind the counter kept helping other customers while he was working with me and it took 30 minutes to finish with my transaction

PATRICIA B. 
Rating:
4.0

Customer did not leave a comment.

DON Q. 
Rating:
3.0

It looked run down and it wasn't really a U-Haul location. It was a store front in a bad neighborhood.

Gerardo C. 
Rating:
5.0

Customer did not leave a comment.

Zachariah R. 
Rating:
3.0

Clean exterior (especially windshield glass) and clean and wipe down interior cab before making available to customer.

David K. 
Rating:
1.0

The UHaul location online says it opens at 8am. However, the Chevron station opens at 8:30am where all the keys are kept locked inside. To be able to do the online pickup you need to get the keys from the Chevron station. We were only able to get the keys at 8:30am instead of our requested time at 8am. There should be a time change that the location only opens at 8:30am. Then the truck was not cleaned in the back and in the cab. There were pieces of glass, thumbtacks, wrappers, and sand all in the back of the truck. The cab's cupholder was sticky and there were sunflower seeds in the cupholder. Also I requested one dozen furniture pads, but I was only given 9 furniture pads. They were not in the back of the truck. I went inside to get the furniture pads. The attendant did not count the number of furniture pads and I was not given enough for my move.

Camille D. 
Rating:
3.0

Average. Location is not in the best area.

Kwan K. 
Rating:
4.0

The other driver returned the truck so I don't know anything about the location. It was conveniently near the airport.

CAY C. 
Rating:
3.0

Customer did not leave a comment.

Elis E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS LOGAN W. 
Rating:
4.0

Customer did not leave a comment.

Valentina G. 
Rating:
5.0

Customer did not leave a comment.

RICK M. 
Rating:
1.0

Corporate management should visit locations and try to execute a rental. For it to take 45 minutes after I already checked in and had a phone check in is embarrassing.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Lawrence S. 
Rating:
3.0

Customer did not leave a comment.

Zachary H. 
Rating:
4.0

Customer did not leave a comment.

jennifer J. 
Rating:
5.0

We had great service. The system crashed, once they had it up and running everything went well.

nicholas J. 
Rating:
1.0

We returned the truck clean still charged me a cleaning fee. WILL NOT go back to u-haul again!

Maria B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
3.0

Customer did not leave a comment.

Lavonne C. 
Rating:
4.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Customer did not leave a comment.

EDWARD W. 
Rating:
3.0

Customer did not leave a comment.

Dalilah N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
3.0

It would be useful to have uniform, and publically available, information about insurance rates. In Santa Monica I was quoted $48/day. In Albuquerque it was $70 or more, maybe $125/day...the agent wasn't very specific or clear what the difference was between the $70 and $125 coverages..

AL G. 
Rating:
2.0

Clean the trucks. It smelled bad.

Aeisha J. 
Rating:
5.0

Customer did not leave a comment.

catherine C. 
Rating:
1.0

Stop all the hidden fees, I paid way too much for this uhaul

Angelo B. 
Rating:
3.0

Customer did not leave a comment.

vincent T. 
Rating:
2.0

This location is pretty shady, as it's being run out of a gas station and the attendant is behind bullet proof glass. Uhaul should make it clearer this location is not a full uhaul office.

Shalini T. 
Rating:
5.0

Customer did not leave a comment.

MARLENE F. 
Rating:
5.0

Customer did not leave a comment.

Gabriel F. 
Rating:
4.0

Customer did not leave a comment.

Md Mehadi H. 
Rating:
1.0

The location was very awful there was police activity in the parking lot the gas station it was in poor condition and the overall experience was very creepy the truck ran great and was great on gas the rates were good I'd definitely go through U-Haul but a different location

Felicia G. 
Rating:
4.0

Customer did not leave a comment.

Dale S. 
Rating:
2.0

The person who handled my return was rude and berating during the transaction.

Emily M. 
Rating:
4.0

Customer did not leave a comment.

Daguang X. 
Rating:
3.0

I did not receive a furniture dolly but they refunded me very quickly and were very cooperative

Taylor M. 
Rating:
2.0

Inside of truck was not swept and dirty. We had to drive to the other extreme of town to pick up truck and then we were charged for extra miles when we returned the truck

Betty G. 
Rating:
3.0

The location was a gas station, so a bit odd. But the guy who helped me was very nice and helpful.

Anissa D. 
Rating:
2.0

The uhaul station informed me to refill the vehicle to 3/4 of a tank like it was before I rented the vehicle. We did so and were actually above the 3/4 's line. After, we were still charged 8 dollars for additional gas!

Sean S. 
Rating:
5.0

Customer did not leave a comment.

jessy P. 
Rating:
3.0

She loaned me a broom to sweep the truck with but otherwise it was just in and our

Robert W. 
Rating:
2.0

Truck not cleaned or properly documented

David R. 
Rating:
4.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

The New Mexico Uhaul crew are all super kind people. From our first stop to pur second getting us the right size truck was made easy as pie. Thank you Uhaul Crew!

AMY G. 
Rating:
2.0

The U-haul was supposed to be ready before Noon, it arrived at 1:00 pm. the Chevron station parking lot was riddled with Syringes. The attendant was not friendly and short with is instructions. The truck was very untidy.

christine S. 
Rating:
2.0

There was one person minding the premises, who was very professional, but had to mind the store front as well as run the U-Haul rental, which seemed to be a tacked on enterprise.

DOUGLAS P. 
Rating:
1.0

This place was a nightmare. The guy couldn't manage his nasty gas station let alone a Uhual,

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Onastine J. 
No reviews have been submitted for this location.

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