Customer did not leave a comment.Michael B.
Customer Reviews for A&M Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
although the employee was great, even helped hook up the dolly, the truck wasnt too clean. cigarette carton and gum still in truck, oil stain in cargo bay. the location was a small, tiny place hard to maneuver around. the employee was behind a plexiglas cage, felt a little less than welcoming. and it was not even close to my chosen location. why do you ask for a location when you change it?BRIAN R.
Online registration was iffy. It finally worked enough to proceed. When it said to show screen to attendee, I went inside to do so but that screen disappeared and it asked me to login. When I did and passed two-factor authentication about 30 seconds later, it said my session had expired. I could not return to the screen to show attendant. Fortunately Noor could locate paperwork with his app and authorized the rental. I was using iPhone with Chrome.John V.
The weather stripping on the passenger door was messed up so there was a lot of wind noise during the 5 hour trip.DON M.
Just a bad area with no security measuresALBERT L.
The location wasn't marked. It was a gas station. I drove around 1/2 hour looking for return location. I called location...no answer. I called Uhaul for guidance, they told me it was the Chevron gas station.. (the place I had filled the truck with gas 1/2 hour previously. ) I had filled the truck FULL with gas but location charged me for 15 gallons!!! Unbelievable! I felt like if I complained, they would charge me for an extra day because it took me 1/2 he to find location because it wasn't marked. No Uhaul signs nor trucks were present. Location in VERY rough area! Bullet proof teller cage etc. Please delete this business from your assets!JANET M.
Truck was clean and ready to go!Ted S.
Customer did not leave a comment.M Elizabeth C.
Service representative did not highlight equipment operations forcing us to learn for ourselves. Vehicle was dirty, needing to be washed, at least the windshield should have been cleaned, and there was trash in the cab.Debbie J.
U-Haul signage would be helpful. Also would help to ip bookings.Laura C.
Customer did not leave a comment.Nirma T.
make sure you have the right size truckWILLIAM E F.
I felt extremely uncomfortable the entire time that I was at this location.Sarah G.
Customer did not leave a comment.lisa M.
Customer did not leave a comment.mary claire Z.
The side view mirror was loose due to a stripped screw. I did not notice this until I was on the highway and almost drove another car off the road because the mirror slipped into a position from which I could not see properly. I tried twice to fix it myself, then had to take an hour out of my driving time (moving across the country) to stop at a garage and have it fixed. I assumed there would have been a basic safety check done on the vehicle, or at least that it would have been adequately maintained.Sarah F.
Don't worry? You won't get mugged? Just kidding. It is just an old building and wasn't clearly marked U-Haul from the main road. Once you pulled in you could see some signs. The man behind the counter was very helpful.Tryon M.
There was no UHaul signage and, being in an unfamiliar location, we did not feel comfortable picking up the vehicle at a gas station.Rodney R.
The only complaint I have was as I was trying to exchange uhauls because the first one was too small the man behind the counter kept helping other customers while he was working with me and it took 30 minutes to finish with my transactionPATRICIA B.
Customer did not leave a comment.DON Q.
It looked run down and it wasn't really a U-Haul location. It was a store front in a bad neighborhood.Gerardo C.
Customer did not leave a comment.Zachariah R.
Clean exterior (especially windshield glass) and clean and wipe down interior cab before making available to customer.David K.
The UHaul location online says it opens at 8am. However, the Chevron station opens at 8:30am where all the keys are kept locked inside. To be able to do the online pickup you need to get the keys from the Chevron station. We were only able to get the keys at 8:30am instead of our requested time at 8am. There should be a time change that the location only opens at 8:30am. Then the truck was not cleaned in the back and in the cab. There were pieces of glass, thumbtacks, wrappers, and sand all in the back of the truck. The cab's cupholder was sticky and there were sunflower seeds in the cupholder. Also I requested one dozen furniture pads, but I was only given 9 furniture pads. They were not in the back of the truck. I went inside to get the furniture pads. The attendant did not count the number of furniture pads and I was not given enough for my move.Camille D.
Average. Location is not in the best area.Kwan K.
The other driver returned the truck so I don't know anything about the location. It was conveniently near the airport.CAY C.
Customer did not leave a comment.Elis E.
Customer did not leave a comment.THOMAS LOGAN W.
Customer did not leave a comment.Valentina G.
Customer did not leave a comment.RICK M.
Corporate management should visit locations and try to execute a rental. For it to take 45 minutes after I already checked in and had a phone check in is embarrassing.Robert B.
Customer did not leave a comment.Lawrence S.
Customer did not leave a comment.Zachary H.
Customer did not leave a comment.jennifer J.
We had great service. The system crashed, once they had it up and running everything went well.nicholas J.
We returned the truck clean still charged me a cleaning fee. WILL NOT go back to u-haul again!Maria B.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Lavonne C.
Customer did not leave a comment.William E.
Customer did not leave a comment.EDWARD W.
Customer did not leave a comment.Dalilah N.
Customer did not leave a comment.Elizabeth P.
It would be useful to have uniform, and publically available, information about insurance rates. In Santa Monica I was quoted $48/day. In Albuquerque it was $70 or more, maybe $125/day...the agent wasn't very specific or clear what the difference was between the $70 and $125 coverages..AL G.
Clean the trucks. It smelled bad.Aeisha J.
Customer did not leave a comment.catherine C.
Stop all the hidden fees, I paid way too much for this uhaulAngelo B.
Customer did not leave a comment.vincent T.
This location is pretty shady, as it's being run out of a gas station and the attendant is behind bullet proof glass. Uhaul should make it clearer this location is not a full uhaul office.Shalini T.
Customer did not leave a comment.MARLENE F.
Customer did not leave a comment.Gabriel F.
Customer did not leave a comment.Md Mehadi H.
The location was very awful there was police activity in the parking lot the gas station it was in poor condition and the overall experience was very creepy the truck ran great and was great on gas the rates were good I'd definitely go through U-Haul but a different locationFelicia G.
Customer did not leave a comment.Dale S.
The person who handled my return was rude and berating during the transaction.Emily M.
Customer did not leave a comment.Daguang X.
I did not receive a furniture dolly but they refunded me very quickly and were very cooperativeTaylor M.
Inside of truck was not swept and dirty. We had to drive to the other extreme of town to pick up truck and then we were charged for extra miles when we returned the truckBetty G.
The location was a gas station, so a bit odd. But the guy who helped me was very nice and helpful.Anissa D.
The uhaul station informed me to refill the vehicle to 3/4 of a tank like it was before I rented the vehicle. We did so and were actually above the 3/4 's line. After, we were still charged 8 dollars for additional gas!Sean S.
Customer did not leave a comment.jessy P.
She loaned me a broom to sweep the truck with but otherwise it was just in and ourRobert W.
Truck not cleaned or properly documentedDavid R.
Customer did not leave a comment.Jay M.
The New Mexico Uhaul crew are all super kind people. From our first stop to pur second getting us the right size truck was made easy as pie. Thank you Uhaul Crew!AMY G.
The U-haul was supposed to be ready before Noon, it arrived at 1:00 pm. the Chevron station parking lot was riddled with Syringes. The attendant was not friendly and short with is instructions. The truck was very untidy.christine S.
There was one person minding the premises, who was very professional, but had to mind the store front as well as run the U-Haul rental, which seemed to be a tacked on enterprise.DOUGLAS P.
This place was a nightmare. The guy couldn't manage his nasty gas station let alone a Uhual,Pamela B.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Onastine J.
Customer did not leave a comment.Ambrose Q.
Customer did not leave a comment.Matthew K.
Awesome experienceYASIN C.
Probably wouldn't recommend this location since there was really no place to park one's own vehicle while one is renting the truck. I had to park across the street in a strip mall, frankly risking being towed. I do appear to have been charged twice for this transaction as well, based on a new charge to my debit card. Would you mind please looking into this for me? Thank you.Timothy S.
Customer did not leave a comment.Alma Y.
Customer did not leave a comment.Alex J Y.
The location was not the problem. I confirmed a truck; was called the morning I was picking it up and told it was unsvailable; sent me to different place; this person wasn't notified. It took over 45 min to get the truck, and I still had to pay more than I was supposed to have to.Jeana D.
I was sent to this location after the 6th street location "gave away" my reservation which I gave my credit card info when booking in advance, because I was "late". I argued "What difference does it make if I show up later than the time I reserved it? I booked and paid for it! Why would you give it away?" and again their response was "but you were late, so we gave it to the next customer". Again, I said, "But I already gave you payment, it shouldn't matter when I pick it up!" Response: "But you were supposed to pick it up at 10am....you were late, so we gave it to the next customer". I said, just like a hotel booking, if I give payment information and book a room, it doesn't matter when I show up to get my keys. Response: I don't know how hotels work..... Anyhow, this new location was fine, but gave me the worst out of 3 trucks they had. Bald tires, scrapes and dents all around. I refused to take that truck when there were 2 other perfectly good trucks. The rep / gas station attendant didn't give me any hassle changing it to one of the other trucks. But then I noticed the contract said the return time was 2.5 hours earlier than the out time. I called, and he said it would be ok to return at the time I took it out. So all in all, he was easy going, but I still had to go out of my way to make sure I had a decent truck, and I wasn't going to get charged extra for the contract typo. U-Haul is and has always been my last resort choice. Sorry to say..Francis R.
Dirt, tacks, small household items, and, broken glass in trailer should have been swept out before renting to us.Leon R.
I choose a pick up location when I reserved online And they changed twice to different places that's very stressful in the middle of everything when moving from one state to anotherSamuel Edmund jr W.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Ariel M.
Super nice guy at the Chevron location we dropped off at. He was by himself running the station and store but was super friendly and helpful and got us a checked in really quickly.Joseph B.
Customer did not leave a comment.Peter P.
The experience was great just wish they would offer military discounts like the other companies we heard about after we had signed the contract.MATTHEW R.
Customer did not leave a comment.marcus E.
Customer did not leave a comment.Katherine S.
Customer did not leave a comment.Enrique F.
The man was very rude and unhelpfulSarah M.
The area is not in the nicest part of town.Jonathan S.
Horrified that I go to this location and when I'm about to take off with a u haul I get stopped by a homeless lady to tell me she didn't think anybody was going to use this and that she needed to get her stuff from the back. I'm horrified but just thought she stored some stuff there. When I get to my apartment to move and look in the back there was a mess in the back that I needed to clean because this homeless lady was living in here. Hopefully I don't get bed bugs. This location needs to lock up their uhual . Never am I renting a uhual againKarlo M.
I like the person who runs the place. He is very good person. Very courteous professional in his business. The neighborhood is not so good. Many transients there. Makes you feel uncomfortable. It was the only place I could rent a 10 foot truck.Ellie H.
The reason why I don't recommend is it is because you have to wait in line since it's a convenient store and I was kept waiting until there were no more customers. The vehicle was fine and so was the location in town.Sarah A.
Customer did not leave a comment.Maria D.
Customer did not leave a comment.LOUIS G.
I was charged 5 dollars each for a dolly and furniture pads, even though I said I didn't need them, nor did they give me any. I would like my 10 dollars refunded for something I didn't have.John R.
Customer did not leave a comment.Mark W.
Didn't have hitch nor other requested items. I had to locate a different station for theseNorman W E.
Attendant very busy with convenience storeDon P.
Rep barely spoke English. Did not understand booking system. Fumbled around quite a bit. No paper contract provided.Joseph W.
He did not have the blankets I reserved. He did not have the dolly I reserved. The truck was filthy, I removed half empty soda bottles, empty drink cups, straws and food wrappers from the cab. The windshield was covered in bugs and very hard to see out of.Michael S.