Customer Reviews for Aautow Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Aautow Auto Repair

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cherie C.
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Customer did not leave a comment.

Christopher G.
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Customer did not leave a comment.

Travis C.
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This location has the rudest Individual I've ever experienced. The price was WAY higher at arrival then when ordered online. He argued and argued with me until another location over the phone found that I was correct. He explained how the owner of the company's "jacka** son made a new computer system and f**cked everything up." In between this, a nice elderly couple came in that he was so rude to i almost walked out to see if they were ok. This location is also a literal junkyard, no joke. My U-Haul had less than 1/8 tank of gas and there was a bunch of cigarette butts in the back of it. I highly recommend that U-Haul pull their contract from this location and I recommend it to no one. I highly doubt that I am the 1st complaint about this place. The gentlemen at the official U-Haul drop off location were polite, professional and apologetic.

Vicky H.
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Rep very rude. Lied to both my spouse and myself. Claims lock I put on truck to secure materials had to be cut off when I put key to lock on key ring as instructed per your written instructions for dropping off while they were closed on memorial day 2020. Lies. Would recommend you use any other facility then this one! Very sketchy!

Aaron C.
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Customer did not leave a comment.

Alcia P.
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Inside the cab was real dirty like someone might have been muddy, but other than that the rest was clean and ready! Was thankful you guys could rent still with the pandemic happening. Bad time to be moving!

Grier G.
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This place was gross and the person there was not nice at all. I have never had a UHaul experience like this. I am used to them being nice and clean and having supplies and all that at the store. The owner or whomever it was was very rude as well and did not explain anything about the vehicle. Luckily I had rented one before. Would never go here again!! I was so glad I had people with me.

ANGIE MARIE M.
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Customer did not leave a comment.

JAMES R.
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Customer did not leave a comment.

MARK D.
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Customer did not leave a comment.

Phil R.
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Thank you for taking good care of us!

VICKI S.
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Customer did not leave a comment.

Kenneth B.
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The location is a biohazard, nasty mess. My milage rate contract says $0.79 and the bill that I got from you says $0.86???? What gives???

Darrel H.
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Mark very knowledgeable and helpful THANK YOU

ruth F.
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I really dislike the computer check in. I was exhausted, it was getting dark and I had to be on site to check it in! I couldn't find the right screen even after I was told to use drop down boxes and watched the video. The owner stopped by and told us he would check it in. God bless him!

JIM L.
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Customer did not leave a comment.

Randall C.
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Customer did not leave a comment.

TONY L.
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Person was helpful and friendly, would use again. No improvement necessary.

utoco K.
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I had to drive over an hour out of my way to get the trailer I reserved a week prior as Uhaul got the reservation incorrect as usual it seems as if late. I have used Uhaul many times previously and not had such troubles. Not sure what is going on lately but the reservation system is a complete mess. Not happy Uhaul. I lost a lot of time and money.

bulmaro R.
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Customer did not leave a comment.

KENNETH R.
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Customer did not leave a comment.

NANCY P.
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Excellent customer service and very easy process.

MARK D.
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Always use this location...

GARY C.
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Customer did not leave a comment.

KRISTINA SHIREEN B.
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Customer did not leave a comment.

William H.
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The location was great. My call to the owner for questions prior to the rental found him to be grouchy and acted as if i was annoying him. I dropped the trailer off the same day as the rental and called him. He said he saw me bringing it in and would log it when he returned from picking up a truck. Several days later I received a call from U-Haul in Eugene Oregon asking if i still had the trailer and when i would be returning it. This should never have happened.

Leonard T.
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Nothing all is good

JOSEPH L.
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Most helpful and knowledgeable

Samuel B.
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Mark was helpful and professional. Enjoyed working with him. Fast and knowledgeable too!

MARK G.
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Great service i will always go back

John S.
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My pick up location was changed at last moment and in travel to new location for pick up got lost for roughly 30 minutes when getting to new location. When showing up the man onsite told us we were late and “we were lucky he was even here because he had other stuff to do”.. then I asked about the drop off point in Glendale Arizona to confirm that the drop off location hadn't change and he told me that “he had no clue but to call the phone number and I can just drop it off wherever I want”.. (but looking at the paperwork afterwards at the end of pick up I saw right there in black and white it said the location) I only had one phone number for him and he got mad and told me that he needed another otherwise he wasn't renting it to me..I gave him a relatives phone number and he asked me “why was that just so hard to give him” after paying for everything he told us we needed to hurry up and go because he “had stuff to do”... tons of junk cars, forklifts, air conditioner unit, old motors, batteries, motor oil jugs everywhere/all over. Made it very difficult to figure out how to even get in the location. Very terribly kept up location and bad attitude from worker. Only GOOD thing was the truck and trailer DID work amazing on the trip with no issues though.

Kelli P.
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Excellent customer service! If needed, I would definitely rent another U-Haul from here.

JACOB W.
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Customer did not leave a comment.

Marcelina P.
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He was very nice and very professional

craig W.
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Trailer was sitting out in the middle of a field Full Of Weeds and the guy was more concerned about his 63 Corvette and his stereo system. This trailer was supposed to be originally picked up in Corvallis Oregon and they said they didn't have one so I had to drive an additional Thirty miles to get it absolutely inexcusable they should have picked it up from Lebanon for for me

ROBERT F.
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Love this place

DEAN Y.
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Customer did not leave a comment.

Curtis S.
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Great experience, i am satisfied and would rent here again.

CHRISTOPHER P.
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Nothing went wrong,it was a decent experience

David L.
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Customer did not leave a comment.

Jamie B.
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Make it clear that no one will be at the location when you pick up or drop off and that you will have to call to get code for key and do online drop off.

caroline S.
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Customer did not leave a comment.

don G.
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Customer did not leave a comment.

ERIC T.
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Customer did not leave a comment.

DONALD G.
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I have rented many times from Mark He is my go to guy always makes me the best deal Thank you Mark

George D.
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The owner was an asshole, the place is a junk yard,

Harold G.
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great experience, love this place

Charles B.
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Customer did not leave a comment.

Tucker R.
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Absolutely disgusting location. Will never use that location again. Even if it's 5 minutes from my house. I've never seen so much trash and random crap in one place.

LYNN D.
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Most helpful

Javier H.
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Customer did not leave a comment.

George Nancy B.
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Was the location clean and inviting? Yes *****NO***** Not Applicable

GLENNA H.
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Nothing

GALENO N.
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Fun and entertaining location. Highly recommend

WENDY H.
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I would only recommend this location for a drop off, the location seems like a junk yard and is a little intimidating and scary. The online check out was gold and I was able to do it all on my phone and not enter the auto shop/junk yard area.

ADAM P.
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Customer did not leave a comment.

adam P.
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Customer did not leave a comment.

COLLEEN Y.
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The owner (Mark) is friendly 'n entertaining.

DONALD A.
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You guys double charged me!!!!! For double amounts!!!!

FRANK F.
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Customer did not leave a comment.

Taylor J.
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Customer did not leave a comment.

MATT R.
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Customer did not leave a comment.

DANIEL LEE B.
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Mark made everything easy. THANK YOU

Ryan C.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

nicole S.
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It made our move so much easier, thank you!

Ian B.
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The agent was gruff and unfriendly when he asked me to produce my paperwork and I couldn't he said angrily that he would have to look it up. When he looked in the cab he handed me an air hose to blow the cab of the truck out. The lot was very poor condition with a large amount of junk.

JOHN F.
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Customer did not leave a comment.

PAUL L.
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The gentleman was wonderful to rent from very much a pleasure to deal with this Uhaul agent (Mark) I think. Great job Uhaul

Kirkwood D.
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Customer did not leave a comment.

MARK D.
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RUTHER BIGD IS VERY HELPFUL AND KNOWLEDGEABLE / WE ALL APPRECIATE HIS CONTINUOUS ASSISTANCE / THANK YOU RUTHER / YOU HAVE A GREAT LOCATION IN LEBANON WITH A FANTASTIC INVENTORY

Jordan J.
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I worked with Mark. He was really nice, personable, and helped/showed me how to attach the Auto Transport trailer to my truck. He was really a nice guy. I don't think he needs to Change anything

TODD K.
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Customer did not leave a comment.

JACK J.
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Customer did not leave a comment.

Karen S.
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Customer did not leave a comment.

Jeremy S.
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Customer did not leave a comment.

amanda B.
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the guy was great he hooked up my trailer and unhook it for me

Patrick S.
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Customer did not leave a comment.

Kathy A.
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Do Not use that location. The trailer was out in a field. It was muddy and wet. The person who waited on was was slow and very unfriendly. The office and yard was like a filthy junkyard. We had to wash our car off twice after picking up the trailer. I would never go back or recommend.

MANUEL T.
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Great customer service thanks

Heather R.
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Customer did not leave a comment.

RANDALL Z.
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Excellent customer service and a asset to the u-haul fleet. 5*

jeremy M.
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Awesome nice guy

ROBERT K.
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Customer did not leave a comment.

Taylor G.
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The man who helped me was very rude and not attentive to his customers.

Matthew S.
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Provide another location. Office was hard to locate. Property is a junkyard and office is at the end of the yard on a muddy road, with no where to park in the lot. Location owner was odd and acted like we were an inconvenience to him. When we were going over the paperwork it felt like I was being ripped off. Not going back.

Jeremy P.
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Customer did not leave a comment.

Kristopher J.
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Another customer and I were double booked for the same truck. I called the 800 number and they sorted it out. Trucks were parked in a muddy field. Was worried I was going to get stuck trying to get out.

tracy H.
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Customer did not leave a comment.

Kirkwood D.
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Customer did not leave a comment.

dixie M.
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Make sure the computer system is working correctly. Mark was very profession. Pleasant experience

Lennis D.
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I called the man was nice on the phone I dropped the truck off and he proved faithful to the contract

Randall L.
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Customer did not leave a comment.

Jesse W.
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Great guy to talk with and very knowledgeable

BILL V.
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Customer did not leave a comment.

JIM H.
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Customer did not leave a comment.

STEFANIE F.
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I have used this location several times and everytime the customer is fast and efficient. The owner really helps out with your needs and is very knowledgeable.

JIM C.
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The gentleman that we rented the U-Haul from was very cold and borderline rude to us

Ann W.
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Felt the guy was not friendly or customer service friendly. When I tried to tell him I completed everything online he shut me down and was short with me. He talked with his back turned to me which made it difficult to hear him since I am hard of hearing si when I miss understood him he expressed irritation in his voice. This is my second time using this location and he has been like this both times.

Kirkwood D.
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No improvement needed. Great guy

No reviews have been submitted for this location.

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