Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was perfect!
We were very please with the service and the van was very comfortable I have a friend looking for a rental in March probably the same size and I will be please to recommend you'll. Thanks so much
Everything went very well
Great service every time!
smartphone app was very confusing. Calls on telephone were put on hold for least thirty minutes App showed that I was in the vehicle when I didnt even find the truck yet.
No improvements needed. Tilly is always friendly and very helpful.
LADY forgot to return my debit card!!!! after driving for 45 minutes, had to turn around and go get it!!! and it was way too expensive for small ass 4x8!! 199.00!!!! and I couldnt take half my stuff, had to leave the mattress behind and my dinette set because trailer was too small!!! The bigger one was unaffordable to a single mom!!! So now I am sleeping on the floor!!!!
Ms. Tilly is wonderful. She knows all of the ins and outs of the business.
Thank you for a quick and easy rental. Owners were so nice, and made sure our move was as painless as possible! Thank you ðŸ™ðŸ¥°
Great customer service!
Extra parking spaces for people picking up solo so they don't have to move the uhaul and then park their vehicle.
Excellent service. Took the time to make sure the lights worked on the trailer before taking it. Highly recommended!
Nothing. They were awesome!
Made life simple.
Poor communication from representatives at this location. Will avoid using uHaul for moving needs in the future.
Let customers know where to park when picking up keys. Almost no parking at location
Representative at location instructed me to call when I was dropping off equipment for further instruction. The rep never answered my calls and did not call back. The office location is very hard to find and requires equipment to be taken to secondary location. I also attempted to contact customer service for instructions, but waited for over 30 min with no answer. This was the most disappointing experience I have had with U-Haul. I will not be using U-Haul in the future and will be sharing my experience with others.
Great service. Highly recommend
Excellent friendly service - very satisfied!
I believe I was ripped off for a $25 cleaning fee when we didn't even use the truck except to tow my truck trailer. RIP OFF
Tilley and her son Mike are the best! I have used ABC on numerous occasions and have never been disappointed.
Great service!!! Very friendly!!
Using this location since 2008
Rep who called me was confrontational and rude
Everything was perfect!
Excellent!!! service. They went above & beyond, organized, very pleasant to work with.
Moving is hard enough but these people Excel in making things very easy. I applaud their professionalism and kindness. My highest recommendation !,,
Great service
None needed. Tilly is great!
Ms. Tilly Anderson and her son Michael were fantastic. They are pleasant to work.
Great customer service and very easy to pick up and drop off!
Accomadatimg hours. Easy to rent from. Trying to return U-Haul using app was terrible. Call 1800 # and your on hold forever. The rental pick up location was great experience!
Ms Tilly is awesome! She knows her equipment! In and out of the office and into our truck and on our way quickly and efficiently.
Great service and clean uhaul
The woman Tilly printed out my Uhaul contract and gave it to a third party. I am honestly horrified because a man I do not know used that information to contact me. I spoke to your district manager. The woman also charge me 84 dollars for 1/4 tank of gas. The truck only had 1/2 tank when I originally picked it up. The lady where we rented on Tidewater drive can vouch for that.
Ms. Tilly was so sweet, personable, thorough, & professional. I would go back just because of her! What a gem she is to be the face of your organization.
We reserved a 15 foot truck but the previous renter did not return the truck in time so we were given a larger truck at the same cost.
Much better experience than expected. It was great and I expect to use UHaul again. The staff in 2 different shops did whatever they needed to make sure they had a happy customer.
Complete opposite from the pick up location.
I refilled the gas to the level I received it yet they charged me $9.75. I only went 43 miles and put 4 gallons in to replace the fuel. Not sure what the miles per gallon are but I don't think it is 5. It is a scam and I won't use Uhaul again.
Mrs. Tilley is always a delight to work with and very helpful!
This was the worst experience I have had with UHaul. We were first told to drop off at a location that NO LONGER EXISTS and then the app wouldnt let me check in the truck at the new location. Huge waste of my time!!
After hours return app requires you to be at the mini-storage site, but the drop-off location is at separate location. A little confusing, so a heads up when picking up the truck would be helpful. Also, return app would not upload photos and allow closing out the contract. Made for some additional emails and calls to finalize. Truck was clean and in good condition. Site personnel very professional and responsive. Would rent from this location again.
great folks to deal with
Couldn't ask for a better place to rent from. After our closing was delayed and put us a little behind, but the manager waited for us to make sure everything went smoothly. Great customer service!!!
More chairs in waiting area. Truck seat belt buckle locked up on me and had to crawl out from under it.
Tilly and her son run a top notch operation. They were personable, knowledgeable, and accommodating and made sure everything went as it should. Couldn't be more pleased.
I was charged for 3 days when I only had the truck for 1 full day. This U-Haul location has Stolen money from me by overcharging.
Same as above
Great service
Ms. Tilly and her son were extremely polite as well as professional. I would not hesitate to use this facility and or recommend this facility. fact of the matter I would not use any other location.
Very pleasant and helpful
