Customer Reviews for ABC Rentals
(U-Haul Neighborhood Dealer)

582 reviews

416 W Main St   Sedalia, MO 65301
(W Of Ohio On Main)

(660) 826-5529

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(660) 826-5529

416 W Main St
Sedalia, MO 65301
(W Of Ohio On Main)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 11 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

N/A

JAMES M. 
Rating:
5.0

The folks at ABC rental were very helpful when I went to move my trailer from their facility.

DAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY O. 
Rating:
3.0

Requested a utility dolly but only had one that was “promised” to someone, was given an appliance dolly instead. Have equipment requested, first come first served. Had to wait for service while a taxi was running because he was on hold.

Deana P. 
Rating:
4.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

Very helpful in hooking up to the trailer. Also helped me change a fuse for my left trailer turn signal light and even gave me the fuse.

KEVIN Z. 
Rating:
5.0

Both associates that assisted were very helpful and nice.

Garrett E. 
Rating:
5.0

The only thing that I could recommend is to put a step at the doors for easer to get in the truck. It is very hard for elderly people to get in them. It also is hard stepping up and down at the back of the truck. Thank you

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

IRIS N. 
Rating:
1.0

The movers I hired and paid for never showed up. And never contacted me.

D'Ann C. 
Rating:
5.0

A chocolate malt would be good.

HAROLD W. 
Rating:
3.0

Customer did not leave a comment.

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
2.0

lower prices and move location to in the middle of the main road. The person who set me up with a truck has no bedside manors.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Nothing. Service was excellent!

Janet S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

FRIANDRA L. 
Rating:
5.0

Customer did not leave a comment.

TERESA G. 
Rating:
5.0

It was all good. Nice personnel but not very well staffed. The only associate there was quite busy ! He probably needs an assistant to help with the load! But overall I'm very thankful !!!

LUIZA Y. 
Rating:
3.0

Customer did not leave a comment.

DEBRA H. 
Rating:
3.0

I think the process for the pick up and return is ridiculous for the 24/7 truck rental bullshit and having to reserve for a full 24 hours when we only needed it for 5, also bullshit. Taking 100 pictures to prove who I am and you contacting my mom when saying you only needed the contact in case our rental was delayed being returned which was a lie and my mon was at work. Oh and the directions were not clear. You had to download the app in order to pick up and drop off which is not what the thing said. So Fuck it.

Skylar D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Customer Service was perfect

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Everything was all good.

bonita C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE G. 
Rating:
5.0

Danny was so nice and helpful!

JANIS C. 
Rating:
5.0

Keep up the good work.

Terry T. 
Rating:
4.0

Customer did not leave a comment.

CLINTON B. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Jay J. 
Rating:
5.0

Customer did not leave a comment.

nathan B. 
Rating:
3.0

Customer did not leave a comment.

Adrian D. 
Rating:
5.0

Customer did not leave a comment.

Jay J. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

They were very friendly and helpful. I can't say enough good things about them.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
4.0

Customer did not leave a comment.

samuel P. 
Rating:
5.0

Very professional

NANCY BERNADETTE W. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

RICKY C. 
Rating:
3.0

It was storming when I picked up the auto transport. So I was not able to upload any photos to the link due to heavy rain. When I got home and waited out the rain I did take photos but was not able to upload due to the link had expired. When I turned in the trailer I was asked where the rear safety chain was. I did not have it and here is the photo of the trailer when I got home. I was not charged and they disputed it at the store.

Eric B. 
Rating:
1.0

I had several unnecessary charges so I ended up paying three times for one night . I will never go back

Christa A. 
Rating:
5.0

Customer did not leave a comment.

Oleg B. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

with covid-19 you should sanitize back end of truck we had to go to the expense ourselves

JUDITH C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
3.0

The gentleman at the front counter was extremely rude and not helpful at all! The truck had a lot of damage.... so much damage that I couldn't take a picture of all of it!

Noah P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

very friendly staff!

JOHN M. 
Rating:
5.0

Mr. Van Dyne and the other staff member were very professional and courteous! Rented from U-Haul plenty of times, this was one of the best! Please pass my compliments to them!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
1.0

Store clerk was rude. We turned in our trailer a couple hours after our due time. I understand paying for that time. I stated I was ok with that. He then decided to lecture me and get argumentative about how it was 2 day rate. Again I said charge me what you must. He just wanted to argue and try and talk down to me. Completely unexceptable charge me the fee and move on. Will never use abc rental again.

TYLER A. 
Rating:
3.0

Have a direct call line instead of a call center

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
2.0

Maybe don't lie to your customers and you'd get a better review. The man at this location told me I could "just drop it and check it in anywhere" when I asked if we could update the drop off location. I called corporate to confirm and was told I would be charged additional if I did so and was directed to a reservations manager to ACTUALLY update it. I also called him the next morning to let him know we'd realized we'd forgotten the Dolly and I didn't want to be charged for it when we returned the truck without it. He told me "It's okay, there's no Dolly on your ticket." Corporate confirmed this was ALSO A LIE and made notations on our reservation to not be charged. I do NOT recommend this pickup location.

BRANDON A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

DARRYL F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

CARISSA A. 
Rating:
4.0

Customer did not leave a comment.

Judy N. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Nothing needs improvement, the gentleman that was there was very helpful and nice! Process was quick and easy.

DEBORAH K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
3.0

There were several ABC businesses the u haul could have least had a lighted sign as it was late when I took the truck back

Boyd D. 
Rating:
3.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Clifton B. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Paul K. 
Rating:
1.0

acted like i was an inconvience to them, dollies werent loaded, didnt show how to use the tow dolly, less than a 1/4 tank of gas on a 26' truck, rude, hateful staff in the yard. worst customer service period.

ALICIA P. 
Rating:
5.0

Customer did not leave a comment.

Marcial L. 
Rating:
3.0

Better explain the truck drop off process. Particularly using the app to check the truck in.

Katelyn W. 
Rating:
5.0

John was excellent!!!! Professional!1

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Y. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Morganne H. 
Rating:
5.0

Excellent service....keep up the good work!

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

SHERRI G. 
Rating:
5.0

Customer did not leave a comment.

ATHENA A. 
Rating:
5.0

My experience was great.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Alicia S. 
Rating:
2.0

They were extremely busy on that Saturday morning. They only have 1 computer to do U-haul rentals as well as there storage units. I felt like thing moved way too slow for this modern age of technology

JEFFREY M.  |  Reservation 
No reviews have been submitted for this location.

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