Quickly attended too, during a midday rush. Kind hearted and helpful: most importantly in and out of the process under 5 minutes! Recommend 100%
Justin G.
Customer Reviews for Able 2 Scoot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were on time, had my truck ready and very professional.
Ernest P.Returning the truck was awful because your website kept freezing up but other than that it was great!!!
Alejandro G.Didn't confirm rental on date agreed upon (it was a Sunday). It's annoying to live with uncertainty.
Wm L.There can be a short wait time, but the staff is friendly, courteous, and verty helpful. I would use them again.
Larry H.Excellent service, very helpful and professionals, The front office is very good also
Patricia G.The online check in wasn't working. Our truck was also not ready when it was supposed to be.
Whitney P.Include a truck ramp
Melissa H.The staff was great. However, after i packed my truck noticed the right front tire had the outer part BALD! Cannot believe this truck can be given to someone in this condition. Thank goodness i made it to my destination. However , someone else may not, that is such unsafe practice and someone can be injured.
Noe D.The staff/operators of the physical location were great! My only complaint is about the national customer service on the phone. I was given incorrect information when I called the 800 number. The local staff in Santa Fe at the Cerillos location were very knowledgeable and able to help me resolve the issues caused by the national customer service location. I wish their direct number was listed! I couldn't find it on google. The 505 number routed me to a national agent. There would have been no misinformation had I reached Santa Fe office directly!
Andrew N.Stop making customers drive out of town to pick up a damned truck!
Warren H.Business is ran by a married couple. Once I arrived they were with a customer so waited. About 15 minutes to be exact. The man in front of me finally was done and left so finally it was my turn. From the get go the lady was rude. Made me feel stupid. She took one look at me and decided she was not going to be nice to me. She told me I had to return the trailer at 8 the next morning. Not even 24 hours from when I was picking it up. She said it had to be there by 8 am or I'd be charged a fee. The next day I woke up bright and early and took the trailer back at 9 am because I did over sleep. Got there and told apologized for being late. She proceeded to tell me that I was not late and had plenty of time? How when the day before she told me I had to return it by 8!? To top it off she was wearing the same shirt she was wearing the day before. Wow ! I was so mad. She said I returned it with “plenty of time� How when I was suppose to return it at 8!? I didn't bother to ask. I just wanted to leave and be done with that place. The husband was extremely helpful and nice. But the wife has some serious issues!
Paulina S.When I came into the store to get my rental, the clerk was put off as it was near the closing time. If you advertise certain hours of operation, you should expect customers up until you close.
Kenneth A.Great Custermer service!
Renee R.Nice employees!
Wayne W.great service
Renee R.One Positive: The Cargo Van was tremendous, ran great and was very clean. I was so happy to have one with so few miles on it, and it worked remarkably well. Bravo! One Negative: Online Return was not working. I tried to return using the online option, followed all directions, set my phone as directed to provide location, and was unable to proceed with the online return process. I called customer service, was on hold for quite a while before and during, and finally the very nice agent told me that he could not get through to the tech folks, so to just go ahead and drop the key in the slot and keep my photos on my phone for future reference, since I could not upload them. This was clearly a website issue, and one that delayed my check-in for 30 minutes and felt incomplete since I was unable to send documentary photos of the van and return.
Peter H.Have better defined parking areas and with after hours return instructions on the front window have a description of the drop box location.
Garland B.Excellent service!
Steven B.During heavy rain, parking help and disconnecting the trailer was much appreciated.
RICHARD K.No issues
Frank B.Every aspect was great. A man at the Santa Fe location worked tirelessly trying to resolve a problem with our hitch. He and the woman who runs the offfice both stayed after hours to assist with the problem..
Beckyann H.Kim and Shawn were friendly, efficient, and provided great service!
Douglas W.knowledgeable folks and great service!
Esteban M.thanks.
Kenneth B.Super Nice Customer service!
george L.Was not allowed to use the trailer hitch. Pretty stupid policy.
Marcos T.Friendly, helpful, and efficient.
Edmund M.Overall good but vehicle was not clean. Dog hair on the seats, windows and mirrors spotty and smeared. Exterior dirty.
Victoria V.Kim, the employee working the day I rented, was nothing but absolutely exceptional in her service to me and the other few customers I saw her working with that day. I appreciate the good attitude and hard work.
Nicholas F.Pictures showed a clean trailer, but there was dry mud all over the front of the trailer. Location said, “that's normal.†I'm just glad I wasn't charged at the destination. Staff were friendly and helpful.
Harry I.The service tech was very professional and when it was my turn, the return experience went quickly and easily. Again, he was all alone, so I had to wait my turn. But a good experience, all things considered.
Richard K.Always great service!
George L.Customer service was slow and the two employees complained to each other about the work. Not professional.
Christine W.It was return after hours
Douglas R.Kim and Sean are shining examples of positive attitude and wonderful customer service.
James E.Friendly helpful staff
Sandra D.Well-appointed facility with good packing and moving supplies available and friendly staff.
Walter R.Friendly and efficient check out and return.
Gail K.always great service
George L.Service was excellent. Sean was very helpful and great to work with.
Socorro R.Shawn provided excellent customer service. He came outside to greet me when I arrived with the trailer. Very Professional! My only complaint was I wasn't refunded for the unused blankets that were still in the unopened plastic bag.
Nancy S.They were nice and helpful. Great service.
SHERMAN B.everything went very well. We were in a tight situation and they were most helpful. Sean did a great job. Return process was simiple and easy.
John F.The staff are so friendly and the experience was excellent!
Orlando T.Thank you for adjusting our order at the last minute! Very kind and professional! Great work
Charles F.Sean was professional, efficient, and friendly. Plus his location is convenient with easy access in and out (a big deal when you're driving a uHaul!). We usually use a different location but would definitely use this location again.
Paul S.I have a close relationship with the Uhaul dealer that is less than 1/4 of a mile away from the dealer I got my equipment from. When I reserved the vehicle, I requested getting it from my usual dealer Kyle. If I have a relationship with a dealer I should be able to choose that one and not be directed to another. The folks at Able to Scoot did a fine job but it is Kyle who I have been renting trucks from for 5 years.
Joshua S.