Customer Reviews for Able 2 Scoot
(U-Haul Neighborhood Dealer)

2974 reviews

2603 Cerrilos Rd   Santa Fe, NM 87505
(South west of St Michaels DR)

(505) 424-3517

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 5/10/2021 - 5/14/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(505) 424-3517

2603 Cerrilos Rd
Santa Fe, NM 87505
(South west of St Michaels DR)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 5/10/2021 - 5/14/2021: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Sean was professional, efficient, and friendly. Plus his location is convenient with easy access in and out (a big deal when you're driving a uHaul!). We usually use a different location but would definitely use this location again.

Paul S. 
Rating:
3.0

I have a close relationship with the Uhaul dealer that is less than 1/4 of a mile away from the dealer I got my equipment from. When I reserved the vehicle, I requested getting it from my usual dealer Kyle. If I have a relationship with a dealer I should be able to choose that one and not be directed to another. The folks at Able to Scoot did a fine job but it is Kyle who I have been renting trucks from for 5 years.

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

Roc M. 
Rating:
5.0

Customer did not leave a comment.

Nelson B. 
Rating:
3.0

Customer did not leave a comment.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Phillip T. 
Rating:
5.0

The able 2 scoot staff was very courteous and efficient.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Natalie G. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

Customer did not leave a comment.

Daniela B. 
Rating:
5.0

Very friendly and helpful team. Nice trucks and convenient location.

Penelope D. 
Rating:
5.0

Sean and Kim are a dynamic duo - very competent, professional, helpful, and fun! It is by far my favorite Uhaul location.

Karen F. 
Rating:
4.0

Experience was good..! Friendly staff, smooth reservation process, and solid equipment. Would def. recommend.

Leif P. 
Rating:
5.0

Customer did not leave a comment.

Natalie D. 
Rating:
4.0

Customer did not leave a comment.

REID H. 
Rating:
4.0

Customer did not leave a comment.

Norman A. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

ANGELRYAN E. 
Rating:
5.0

A very nice experience, the courteous and professional staff made this part of moving a pleasure. I will refer them & return to this location if and when I move again.

Noah W. 
Rating:
5.0

Easy drop off

SANFORD L. 
Rating:
5.0

Sean and Kim are always wonderful. I've gone to them many times now and they are by far my favorite rental place across the many states I've traveled.

Kristi M. 
Rating:
5.0

Sean was outstanding in helping me get on my way but dropping the truck off after hours was a royal pain with the online Uhaul check-in procedure. Thankfully Amanda - who is amazing - helped me when I called. She was extremely helpful, patient. understanding, and made me laugh in spite of how annoyed I was with the app. I did not appreciate having to take multiple photos in the dark in a high crime area, nor having to turn my location services on to prove I did not return it to the wrong location. Also the driver side door would not close unless you really slammed it. Rear gate would not open easily at all and the latching mechanism did not work well either. Great truck otherwise - ran really well.

Karen F. 
Rating:
3.0

Had to return to location on a Sunday. They were normally supposed to be open, but upon arrival they were closed with a sign on the door citing special circumstances they they be closed Sunday & Monday. However, on Tuesday morning, they checked in our equipment and issued a final receipt.

Michael M. 
Rating:
2.0

You charge me $20 for after hours drop off. This was not told to me. Why do you charge me $20 when I have to drop it around OK? Will not use your service ever againYou charge me $20 for after hours drop off. This was not told to me. Why do you charge me $20 when I have to drop it around OK? Will not use your service ever again

Dan H. 
Rating:
2.0

Location was closed (normal business hours). No space to park truck. Had to park in adjacent business lot. Key drop difficult to find.

ROCARON M. 
Rating:
5.0

Customer did not leave a comment.

Ruth V. 
Rating:
4.0

Customer did not leave a comment.

Lindamarie J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Rosemary A. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
4.0

Cargo area was a little dirty (some screws / washers loose on floor, minor dirt) but not bad. The 26 ft truck had some minor shaking and odd noises in certain gears / speeds but overall drove well. Definitely not "van smooth" but I didn't really expect that.

John Y. 
Rating:
5.0

Customer did not leave a comment.

KAREN HELEN F. 
Rating:
5.0

Customer did not leave a comment.

Susan I. 
Rating:
5.0

Very efficient and professional. Just what I wanted

William H. 
Rating:
3.0

U haul website return would not connect to my location, which isn't the first time it has had this issue.

Omar O. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W M. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Shaun was great and very helpful!

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Colin T. 
Rating:
4.0

A small store and easy to get crowded/busy but the staff handled the customers w/o confusion or anxiety. The 4x8 trailer handled well on the interstate highway.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
3.0

Communication could be better. I tried on three occasions to ask a question by phone, and also left a message in my account, and none received a response.

Kurt S. 
Rating:
5.0

Kim and Sean were great.

Priscilla H. 
Rating:
5.0

Pick up was a little crowded (due to end of month)....but the rest was seamless....drop and return was excellent and easy....

David B. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo H. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Good team work between coworkers. Friendly and professional.

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

Hildegard R. 
Rating:
4.0

We are in a pandemic... yet, the owners were not very friendly. Also, I did NOT get a full tank. The needle was off the mark and they didn't offer me anything. A day free for one of the dollys. Nothing.

Marissa R. 
Rating:
5.0

Great Service

George L. 
Rating:
5.0

Excellent service

George L. 
Rating:
1.0

Rented a trailer for a few hours. Brought trailer back into same spot. Was told to take a picture for checking back in online. When checking in after hours no place to leave picture. Still charged an extra 20 dollars.

James R. 
Rating:
5.0

It was all fine.

Lainey D. 
Rating:
1.0

They were closed on a Wednesday for my return at 11 am. I was unable to get the U-Haul app to “locate me” so had to call local number on contract..took 15” to get anyone to answer..they were not local but did assist me dropping the truck off.

MICHAEL E. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

Boaz D. 
Rating:
5.0

Excellent Service

George L. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
3.0

Communication: I was never told the Truck was $39xx Each way. I told them we were a non profit (None Taxable) and was told to bring my NTTC in. They never gave me your NTTC and I gave you ours. Then I was told that each Franchise has different rules and charged us tax. Most of the process was difficult. There were 2 employees that Communicated well with me. Rachael and Chris were patient and helpful with the process.

Gloria G. 
Rating:
5.0

Excellent customer service! Quick and easy check in and check out. Friendly, kind and professional! Thank you!

Jeanne W. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Sean was awesome. The website was giving me issues and was a bit disgruntled when having to walk in and get things sorted out. I was hoping to do this in a no contact method due to the current pandemic. Well when greeted by Sean, he took care of everything quickly and with a personable manner. Will use them again and recommend to others if asked.

Todd S. 
Rating:
5.0

Easy access, clean truck, good rental and return system

JOSEPH M III C. 
Rating:
4.0

I picked up the truck via my mobile phone. There were some steps that were unclear. Like where to put the lock when we received the truck. I also didn't get the dolly that I ordered, it was a hassle getting the furniture in and out of the truck.

Fatima T. 
Rating:
5.0

All were very sweet and helpful!

Chloe S. 
Rating:
4.0

Kim was very helpful, very quick service. ZERO complaints.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

george L. 
Rating:
5.0

Customer did not leave a comment.

Amado P. 
Rating:
5.0

Excellent staff.

Colyn W. 
Rating:
5.0

Customer service was wonderful..

Alison F. 
Rating:
3.0

Customer did not leave a comment.

VERONICA V. 
Rating:
5.0

Customer did not leave a comment.

Michelle Q. 
Rating:
5.0

Excellent and knowledgeable staff. And friendly to boot!

Maurice H. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
2.0

The lady at the front desk was rude. Maybe she was having a bad day. 🤷🏽‍♂️ They weren't very busy either. Not sure what her problem is, but I'm not going back to this location as long as she is there.

Jeffrey D. 
Rating:
5.0

Crew was professional, friendly, and COVID cautious. Thanks!

Clifford G. 
Rating:
4.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

Jose U. 
Rating:
5.0

I left a tablet under the seat of the truck when I dropped it off. They went right on it , locating the truck and when it returned they went right to it and called me immediately. Perfect, outstanding customer service!!!!

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

The mobile checkout process was the only negative. I went 3/4 of the way through the process only to find out you do not support FireFox mobile browser -- the app is not capable of uploading photos in FireFox. It would be helpful to call out up front that you only support Chrome on on Android phones.

Brigham H. 
Rating:
4.0

Thanks a million

Bernardo R. 
Rating:
5.0

The young man who greeted us was waiting for us outside when we turned into the parking lot. He was polite. We were in and out in 10 minutes or less. Map this location out first to be sure you are coming in from the right direction or plan to weave through a neighborhood (which is not hard if you map it first).

Katharine W. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

They were kind to check me in when I arrived at closing time.

KENTON W. 
Rating:
5.0

I can't think of anything! I've been to several Uhaul centers in recent years and this one was the best hands down! Thanks for making it easy.

Mahlon W. 
Rating:
5.0

Their office could use a good cleaning

joseph G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Have a trash receptacle on premises.

Cliff B. 
No reviews have been submitted for this location.

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