Customer did not leave a comment.ELIZABETH C.
Customer Reviews for A-Boy Electric & Plumbing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man who checked me in/out was the worst customer service experience I've ever had. I'd like a manager of uhaul to call me or email me. 503-547-4722Tamara Y.
The truck I reserved was not available so I had to use a smaller truck and do 2 runs - with paid help so the error cost me 70 bucks. The folks at aboy took $10 off my bill. The cab smelled and the interior was dirty and the inside of the windshield was smeared with finger prints.NATALIE JANE J.
Customer did not leave a comment.Bethany T.
Customer did not leave a comment.Patrtick D.
Customer did not leave a comment.Heidi G.
Customer did not leave a comment.CASSIA S.
Things were fine but we had a 2 hour time limit to move everything and still had to pay full price. We didn't have enough time to move everything since they only had 1 truck available and it was too smallRAIDEN SCOTT W.
The Manager at A-Boy in charge of the Uhaul desk was extremely rude.THOMAS C.
Staff at A-Boy were great!ROBERT JOSEPH P.
Have an actual drop box for the key drop off.Sara M.
Customer did not leave a comment.BLAINE R.
Customer did not leave a comment.JOHN N.
Hard to improve! I walk about 5 blocks to pick this upâ€”SO CONVENIENT!RYCHEN P.
Customer did not leave a comment.FRANKLIN SEYMOUR C.
Customer did not leave a comment.RICHARD ALLEN Y.
A Boy does everything right!â¤ï¸WILLIAM W.
Employees were very helpful and kind! Uhaul was new and clean!MARGO MARIE L.
The employee who helped me during pickup and drop off was very kind and professional. It was a hassle free experience.Chris F.
Nothing A Boy is the bestWILLIAM W.
Customer did not leave a comment.HANNE R.
Why when I gave a second number you called all numbers associated with that number on the same T-Mobile account even when I did not give themJonathan S.
Customer did not leave a comment.Farielle H.
Van interior wasn't clean. Ran well though! Pleasant check out and check in experience. Would recommend.Denise B.
Fix your systems. I've done 3 rentals in less than a month and yet i always have to resubmit the same info.Mathys L.
Customer did not leave a comment.DAVID WAYNE R.
Customer did not leave a comment.Brenna C.
Everything was explained well. Nice guy.DARRELL F.
The load function should not be default on start upDOUGLAS ALEXANDE P.
Please at least clean the windshield before renting to the next person - fitty!CHRISTINE T.
Customer did not leave a comment.John S.
Emphasize to customers that renting and checking out are facilitated by bringing a mobile phone.DAVID S.
Customer did not leave a comment.Nathan S.
Fast easy pick up. Truck read when promised. Easy return.Edward B.
Customer did not leave a comment.BARRY THOMAS H.
Customer did not leave a comment.Derek A.
UHaul is a rip off. No more. Too expensive. Literally highway robbery!stephen P.
Customer did not leave a comment.DIANE LEE G.
Best place to rent on Barbur Blvd!Traber S.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.STEVEN S.
Clean the U-haul between pick ups. It was filthy. Ground in the cab was caked with mud, steering wheel and center console were sticky and obviously had not been cleaned in awhile. Coffee had also been spilled in the console....I cleaned it all up myself with some lysol wipes but especially in the time of Covid this is unacceptable but would not have been acceptable prior either...it was gross! I was in a time crunch so did not go back inside just dealt with it. When I mentioned at return they barely acknowledged it. Also, the transmission sounded like it was grinding and was thankful my move was short.Amy K.
We had to wait awhile for someone to help us pick up the truck. After that everything went smoothly!ROBERT D.
Customer did not leave a comment.Rhonda D.
The staff was friendly and easy, and the process was very efficient, smooth and timely. I only wish that, with COVID-19, that they confirmed or noted that they sanitized the vehicle.Lindsay P.
Customer did not leave a comment.Rebecca L.
I prefer going to the U-Haul in our A-Boy store! Always nice there!Lori D.
Customer did not leave a comment.Nannette V.
Unfortunately, there was only one person in the store who could process my rental pick-up which meant a long wait. No apology or simple I am sorry you had to wait was offered, customer service basics. The truck ended up with a flat tire. That caused a two hour delay to have the tire changed. Upon my request I was given a discount which was appreciated but again, no I am sorry for the inconvenience.APRIL MARIE D.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.KATHERINE M.
Absolutely no troubles.Sheila L.
Customer did not leave a comment.DANIELLE J.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.TANYA LEANN B.
Great service repDaniel B.
Customer did not leave a comment.Robert H.
The best thing U-Haul can do to improve at this location is nothing! The folks at A-Boy were well-informed, pleasant, and accommodating. Great job!Nannette V.
Customer did not leave a comment.Harry P.
Customer did not leave a comment.Brian F.
Jeff when out of his way to take care of our rental. The customer who rented the 10` truck before us did not return it in time. Jeff found us a better rental package. Mark BelgraveMark B.
Customer did not leave a comment.MARSHALL S.
desk service at A-Boy is great!Craig R.
Please say something nice to the employees and give them a raiseJay B.
Customer did not leave a comment.Emeline S.
More or less clean - not fully swept out. Also there was dent in sliding door that wasn't in the photos to approve.David C.
The staff were friendly and helpful.JANET W.
Customer did not leave a comment.Stephan M.
Everything was great! :)Ed C.
Customer did not leave a comment.Eric V.
I put in gas to the equivalent of when I rented and was overcharged $30 more for fuel. I'm unsatisfied and will file a complaint unless my fuel is credited. I have a receipt and witness. Annoying and not a good use of my time to have to deal with this.Erin P.
They not only did not clean it. Seats were covered in animal hair. They would not even give me some tape so I could clean it myself. It smelled like wet dog. I feel the odometer was rigged. It turned over way to quickly for one mile at a time. Also they had starting miles listed 5 miles over what actual was. A-boy is in the rental business but they feel they don't have to clean the trucks or vans like a normal rental. Also they charged 3 times the milages. enterprise charged 25cents they charged 89 cents. total rip off.LISA M.
The process was fast, the truck was just what we needed, and return took less than one minute. So easy!Carrie D.
The past couple of times I have rented here, the inside of the cargo areas have been filthy. The location is very convenient and the staff is pleasant enough.Scott B.
The truck smelled of cigarette smoke odor but was otherwise fine.Wade S.
Not make the customer photograph their driver's license.JOHN O H.
Customer did not leave a comment.EVAN L.
Very friendly customer service. Quick check out and Check-inSarrah F.
Customer did not leave a comment.Kimberly M.
Customer did not leave a comment.Steve S.
Truck was dirty from planting material being transported. Was not told there was a $30 fee for having uhaul fill gas.Lauren H.
Customer did not leave a comment.MARINA N.
I have rented trucks a number of times just in this week and have had a really bad experiance loosing a lot of money to a scam on line and whilke trying to move everything i own by myself i end up being an hour 2 late but I get charged for an entire second day and the second day charge is higher then the fisrt day if I didn't have to got make sure the gas was full and swept it out while in the parking lot the time of the return is listed as whenthe guy finally got in the truck the check it out not when i had the truck back this is poor service and taking advantage of little things that most local places would see what I was trying to do and they would understand whats going on and not charge me for being a little late esp when we talked on the phone and they said just make sure its in before 6 they never said it needs to be in befor 2 or we are charging you for another day. this was sneaky and i will be filing a complaint to who I can about this. such a bummer I really liked going into your store but this is the second time this has happened the first time I had the guy talk to me so rude and treated me as if i was a homeless drug user that was there to steal stuff im shoked at the level judgement i get from the employees my guess is cause i have a few tattoos but my money has always been goodWyatt P.
Customer did not leave a comment.Edward Q.
Customer did not leave a comment.Ethan S.
Great service!Suzanne H.
Quick, easy, friendly and helpful staff.JORDAN H.
We were charged for 49 miles. We moved to another home in our neighborhood and in all drove less than 6 miles. It was very frustrating and stressful.Angela L.
Did the online reservation which was fairly easy and helped speed up the process. Took about 20 minutes in the A-Boy store to complete the reservation when I went to pick up the van. The online quote was $120 for the rental and mileage but was $37 more when I picked it up. The largest piece of the extra amount was a $27 city tax that U-Haul does not Show when estimating on line. They should be able to show that as they know the pick up location. If I had known about this I could have compared prices with the location in Tigard and maybe paid less tax. So beware that the quoted price online will probably be lower than the actual price you pay. The folks at A-Boy were very friendly.Paul A.
Customer did not leave a comment.Bryanna D.
I reserved a Uhaul at least 10 days prior to needing, the day before I received a call and was told I needed to pick up at a different location because the truck size I reserved was no longer available at the location I chose. I chose that original location because it was much more convenient the one I had to go to was less convenient. I wanted to pick up the U-Haul by 8 AM and this location did not open till nine and their service level is not good we did not get out of there till after 10 but put us already behind for the day. Then we were told it had to be back by 5pm Which limited our time again. Because we ended up with a smaller truck we had to do two trips I called U-Haul the person I spoke to was very nice worked it out where we didn't have to bring in the truck and could keep it overnight and not be charged. But the day became very long because we have to do two trips plus double the gas very very unhappySteve H.
I was shocked when I realized (too late) that my rental didn't have a ramp or any sort of d-rings to secure the cargo. VERY disappointed considering I spent about $70 for a 2 hour rental.James T.
Customer did not leave a comment.Bart M.
The truck I reserved was not on site when I arrived to pick it up at 9 am. There were no other trucks, and they had to call the last reservation.. but I was scheduled to pick up the trick at 9 am. Truck not cleaned, i had to ask the staff person to take a spray bleach bottle and go clean.. although it did not look or smell clean and we are in a pandemic. When i reserved I asked about covid protocol and i was told my truck would be in the night before and thoroughly cleaned. that did not happen. there also wasn't a full tank of gas. really not a good experience.Rachelle H.
Customer did not leave a comment.TOM C.
Customer did not leave a comment.Celia C.
Just take the 19.95 rate off your marketing . Tell me what percentage of customers pay 19.95. Anyone? Ever? I didn't think so.John W.
Replace the jalopy I rented. It felt like it was about to jump off its own frame, was unstable over 45 mph, and the tow hitch was previously damaged in such a way that it has a very sharp edge that gave me a 2-3 inch gash in my leg.Matthew B.