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Troy B
Customer Reviews for Abtech Consulting LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everithing is ok congrats good service
EDWIN PIt is hard to find the location. It needs to be more visible
LESLIE-ANN GThe Gentleman who assisted was kind and patient.
Nathaniel SGreat customer service. Made my rental experience great
DESMOND OI will advise you to give a specific time for.a Resovation pickup because I was given a 8am pickup. Time and the office didn't open until 9am and why is that be specific give me a 9am Resovation time and I don't have to wait one hour or more that is my advise to u Hall main office
Artmel CCorrect pricing information. I was charged 4x the original amount. Very disappointing experience.
MIChelle LThe representative was very helpful and understanding of any changes that I needed to make. I really appreciated that. Excellent location. I just wish it was a lot closer to my location.
KWABENA AThese people are awesome. Friendly and cooperative. Other locations like Kingshighway’s one, they are worse.
ABDUL SGreat service
Romel GThe customer service was excellent, only problem is the estimate/quote I got online was not the amount that I paid when retrieving the van I scheduled.
Sharonn BNot a thing keep up the good work
COLVIN SThe gentleman was very kid and gave grateful feedback regarding my usual experience 10 out of 10
Ashley JI would absolutely go back to this location and recommend anyone of my friends and family to this location. Very nice , welcoming, friendly , respectful representative to deal with, explain everything so simple and clearly to you, clean vehicle, no problems.
MIChelle LNothing to do
TAJUL IGreat Service!!!
Jonathan SLock box was easy to open and returning rental was easy as well. Used the app outside of business hours and had no issues
Sudie WCar was received with low fuel. Hard time unlocking the key box to get the key. It was difficult.
Junaid IDrop off and pick up service to the customer…
ANDERSON APlease ensure to have available, the equipment, that is ordered in the reservation. I added a handtruck to my order, but when i came for my 10a pickup, I was told there were none. And there was no attempt, by the worker, to replace it by offering the handtruck from a nearby location. I was told, "[I] should've come in earlier. Everybody comes for those. it's the end of the month." So, you open at 8a and in 2 hours time, all the handtrucks are taken? If that is the case, when ordering online, a disclaimer should be posted stating availability is on a first come, first serve basis. Other than that, the worker was pleasant enough to move the pick up and return process very smoothly.
NORMAN JThis company named U- HAUL TRUCK are the best in everything the service and the Employers they are GREAT 👍👍👍👍👍👍👍👍👍👍
LEILANIE FSecond time at this location and the lady at the front desk is very pleasant! You're basically in and out no problem👍🏽
Lenore BDear U-Haul Customer Service, I hope this message finds you well. I am writing to express my deep disappointment with my recent experience renting a cargo van from U-Haul. On September 13, I made a reservation for a 48-hour rental of a cargo van with a scheduled pickup time of 7:30 PM for September 15, at the U-Haul dealer located on Knapp Street, which is conveniently close to my residence. I received a confirmation email for this reservation. I opted for the mobile pickup option, but when I arrived at the chosen location at the designated time, I encountered a technical error in the application, preventing me from completing the pickup process. I made several attempts to resolve the issue through the app and even contacted U-Haul customer service for assistance. Regrettably, each call I made to the customer service hotline resulted in prolonged wait times of 20 to 25 minutes, and I was subsequently transferred to different departments without any resolution to the problem. Despite being unwell and enduring adverse weather conditions, I persisted in my efforts to pick up the rental vehicle for approximately one hour. Finally, one of the agents at the call center informed me that there was an available cargo van for mobile pickup at another U-Haul location, which was 3.5 miles away. I had to take an Uber to reach this alternate location, which was approximately 4 miles from my residence. However, I encountered yet another issue with the mobile app and experienced difficulty locating the vehicle. It appears I may have inadvertently used the old reservation number or selected the wrong one. Ultimately, it took an additional 30 minutes, with assistance from the call center, to locate the van. What should have been a convenient 7:30 PM pickup near my home ended up occurring around 10:00 PM at a significantly distant location. This delay had a detrimental impact on my work schedule and caused disruptions to my business operations. Furthermore, when it came time to return the van, I faced further challenges. The U-Haul mobile app was consistently non-operational throughout the week, and the customer service hotline repeatedly instructed me to call back in 30 minutes. This created a separate problem when attempting to complete the return process. After persistent efforts, I was finally able to reach a representative who guided me through the return process. I left the vehicle at the original pickup location, secured the key in the lockbox as instructed, and documented the return with photographs. Fortunately, I received a receipt the following morning, confirming the successful return with no issues. In summary, what was initially a $185 rental with a confirmed reservation was marred by system errors, leading to a two-hour delay in pickup at a location significantly farther from my residence. As a result, the mileage and expenses associated with the rental increased. I incurred additional costs for Uber rides to and from the pickup location since I was unable to change the drop-off site. This entire ordeal not only cost me time and money but also disrupted my entire schedule. I am considering renting a cargo van from U-Haul for 48 hours again next weekend. However, I am understandably concerned about the possibility of encountering similar issues. I kindly request your assistance and prompt resolution of this matter to restore my confidence in U-Haul's services. I appreciate your attention to this matter and look forward to your prompt response and assistance in resolving these issues. Sincerely, Suha Kilvas
Suha kVery helpful and professionalism service. I feel very happy. Thank you for all your help.🥰
Ilius BEverything was great I recommend to anyone who need a van to go to that place .
Yvesner NThe lot was non-existent, we were supposed to park on the road but it didn't say that anywhere so it was confusing and stressful. Also not in a good neighborhood, and 30 mins away from my home in Brooklyn even though there were several other UHaul spots closer.
Alice TMS MICHELLE AND. EVERYONE ELSE WAS PROFESIONAL AND YOU SHOULD HAVE MORE WORKERS LIKE THAT VERY NICE PERSON 👍 👌
SHERMA RReserved a hand truck ahead of time but one wasn’t available when we arrived to pick up our truck. Have more hand trucks available. Everyone was very nice, polite, efficient. Great location to work with.
TIFFANYL BThe website forced me to pick this location as a drop-off location in Brooklyn. I wanted to return on 4th Avenue in Park Slope. This return location, while fine by itself, was not convenient for me.
Colleen HTheir service was accurate and ob point
EDGAR HClean truck, responsive team to phone calls and I’ve used this place multiple place for both picks up and drop offs
Sudie WI was charged for fuel even though I returned it with the same amount of fuel I received it with.
Keisha EThe staff at this location are friendly and accommodating.
Inga HMake sure the same employees are there. They are the best to represent this U-Haul company. I sincerely appreciate all of their help and their professionalism. This U-Haul location is the best I’ve ever been too. I high recommend this particular location. 10 stars
MICHELLE TThe agents that work there are professional and respectful. 5 fives
JOEL FNothing. The service was wonderful.
BRANDON LGreat and efficient service! Well recommend and reuse their service next time definitely!
Amadou CIt was a pleasure doing business with y’all
TYELISHA ECustomer service was slow and even though I opted out of insurance when I made the reservation on the app, it was still added to the contract
Dominique LVery helpful and made note of the shortage of moving pads given to me at the pickup location.
Seth HAt that location make it bigger
AISHA AGreat customer service. Will rent here again soon!
Anthony BThis location is best reliable and convenient 👍👌☝️☝️🐝
KURT C