Customer Reviews for ACC Accounting & Business Tax
(U-Haul Neighborhood Dealer)

17 reviews

2575 Snapfinger Rd Ste I   Decatur, GA 30034

(678) 894-0493

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(678) 894-0493

2575 Snapfinger Rd Ste I
Decatur, GA 30034

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I have a question about $127 charge

CRYSTAL H. 
Rating:
3.0

The truck was so loud sound like a pipe was missing and the engine light is on other then that the place is great no issues

DIONTRI F. 
Rating:
1.0

Be at the shop

JEFFREY S. 
Rating:
1.0

Customer did not leave a comment.

Latresa F. 
Rating:
3.0

My truck had hole in roof which got half of my stuff soaked cause we ran into heavy rain. Couldnt adjust mirrors at all and arm rest drivers side was broke.. I use uhaul all the time and was very disappointed thus time. Called customer service and was on hold for 22 mins then they picked up and hung up

MELISSIA G. 
Rating:
5.0

This location was outstanding.Beverly was very knowledgeable and got me going quickly.This was very different from my previous UHAUL experience where Uhaul double billed me. I contacted them,my bank,better business bureau etc..The double charge was reversed,and now Uhaul added it back again $346.00🤔

ROBERT M. 
Rating:
3.0

Stop giving people trucks infested with roaches and whatever else. Furthermore I really should be reimbursed partially for such a egregious rental.

MARQUISE P. 
Rating:
5.0

Very pleasant experience

Chiemezie I. 
Rating:
1.0

They over charged me backed the charge out held another amount for over 2 weeks. Sent threats to send to collections while still holding on to my funds

Tamika W. 
Rating:
3.0

Customer did not leave a comment.

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

Courtney A. 
Rating:
5.0

Nice drop off location.

Moe M. 
Rating:
1.0

Final contract shows return date/time of 7/9/2020 10:06 am. My online account did not get cleared until yesterday 7/13/2020. I did rent this for a friend and called the local store numerous times to confirm the drop off and no answer. I called the 800 number and it was not showing checked in. I was close to reporting it stolen as advised. It was returned to the correct location, however was charged an extra $60 for wrong destination. I will follow up by calling 800 number

Patrick P. 
Rating:
1.0

Our location was moved to Decatur at the last minute. This added 30 minutes to our drive to pickup the truck. We were told that the truck would be ready to pickup at 8:00am. We arrived at 9:00am and nobody was there. We called the office and nobody answered. We finally got in touch with someone from U-Haul who said that the person would be there in 10 minutes to help. They arrived 45 minutes later. Once they arrived, they new nothing about our reservation and started asking questions as if we hadn't already filled out all of the contract information, even though we had and had already paid for our reservation. Then once we finally finished checking out, there was a large trailer attached (one that we had not paid for) and she did not know how to get it off. After 10 minutes on the phone, we figured out how to get it off and I had to remove it myself. This was one of the worst truck rental experiences that I have ever had and will probably never use U-Haul again.

Thomas S. 
Rating:
2.0

When I brought the truck to this location, there was nobody available. I was told to put the key in the drop box and nothing else. I brought the truck to them at least 2 hours before it was due. I did not see a confirmation and I called them the next day. Someone told me to meet at 11 pm at their site again. They have not processed my return and now it was past the due date not to say that I had to do this trip during a working day. Despite the fact that on my paperwork I was allowed 137 miles without additional charges, and the odometer recorded less than that, their paper work lowered that to less miles allowed and I was charged additional mileage.

Valerica G. 
Rating:
3.0

Customer did not leave a comment.

Desmond D. 
Rating:
2.0

If there is no attendant on staff, they should not gave consumers renting from them. Not a good look

Cedric R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top