Customer Reviews for Access Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Access Storage
Nancy S. on
Have a few smaller vehicles, we first reserved a 10 ft, but learned it might not be available and it wasn’t. A medium pickup truck would have been perfect. We ended up with a 15 foot for 3 pieces of furniture.
JACOB M. on
n/a
Kenneth C. on
Do a better job looking over your equipment before letting unknowing customers rent out vehicles that are damaged.
David M. on
Electronic check with SARAH was HORRIBLE! Sent photos, then chat feature for verification, then 4 second countdown on screen for a test that we couldn’t read instructions for, chat with SARAH to say if she could resend it and she snottily said no that’s what the instructions were for! I said sorry. Please resend and she cut off chat and we could not start the process over! WE WAITED 1 1/2 HOURS TO GET TRUCK FOR THE OFFICE TO OPEN WHERE ALL WE HAD TO DO WAS SHOW ID!!!!! WASTED VALUABLE TIME AND WE WILL NEVER EVER RENT ANYTHING FROM YOU EVER AGAIN. THAT BITCH SARAH SHOULD BE FIRED!
Derek S. on
The man here was very nice. This wasn't the "designated" drop off because the man at the Logan location didn't have us pick one and then it automatically generated a location that was not convenient or close to us (after we had already driven 25 hours). The man said he still had to charge us for the wrong location but that he would reimburse it which I believed he did so I am grateful.
Jeffrey L. on
Nada
Bruce D. on
Matt was very helpful & friendly. Service was very fast and efficient.
Greg B. on
1. Check your contract to ensure they did not jam $85 insurance when it was not ordered originally over the telephone. 2. Verify your contract matches your fuel gauge (1/2 actual versus 15/16 contract).
Brian M. on
Paperwork said fuel tank was full, but it actually was 3/4. Called ofc and they said take picture, so I did. Drove 14 miles and put in $3 of gas.(12 mpg unit). Got charged to fill tank and ofc said they could not help. Must call 800 cust svc number. This is BS. Your mistake and I pay for it. BS
Brett H. on
Staff wasn’t excellent and efficient.
Michael B. on
Excellent customer service. Most helpful “front desk” ever.
Bruce M. on
Very helpful fellow. Top marks!
Steve C. on
Shorten check-in process