Amazing customer service! Everything explained well. Easy pick up
nicholas vasquez
Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Boerne Import Auto Werks always does a great job every time we use them . Mary and Daniel communicate well and have great customer service from start to finish .
WILLIAM FISHERMary is awesome
William ThomasExcellent experience.
Emma BurneyMary was extremely helpful with our rental. Their equipment is always clean and service is excellent.
LORNA SPELLMAN BOERNE GYMNASTICSMary was extremely helpful with our rental. Their equipment is always clean and service is excellent.
LORNA SPELLMAN BOERNE GYMNASTICSThe place that I picked U-Haul up from The owner was very nice very professional good customer service and I thank you for your service sincerely, Tatnes Jackson.
Tatnes JacksonProbably the best U-Haul experience I have ever had. I had a reservation, the trailer was on site, and the checkout process went quick.
jeff swansonMary and Danny provide outstanding customer service.
Ken CarnesThe agent at this location was absolutely HORRIBLE!! It was rainy off and on the day I rented the vehicle. The truck was loaded and unloaded on concrete but yet the agent claimed the truck was returned w a muddy footprint! When I called the agent to question the alleged claim, I was told by the agent that I should have mopped the truck, and that she could forward a picture. U-Haul had forwarded the picture that hardly looked like any mess that amounted to anything esp a cleaning charge! The $25 is a matter of principle at this point! I have rented trucks before from uhaul and have never dealt w such nonsense! I informed the agent that I’d leave a review accordingly, and interesting enough, someone else apparently has a negative experience w her recently as well! I don’t honestly know if uhaul cares about their reputation or business, but if they do, I would suggest that this agent be reviewed. Not only is her behavior unprofessional, it’s completely unacceptable! It’s a direct reflection on uhaul and it would impact me from renting from uhaul in the future. I understand if something is returned improperly, but the truck that I rented was not it! I look forward to your response. Thank you.
landon vetterMary was exceptional in her support to us at a time when we were helping our son move to Austin while at the same time having to prepare our flight to Connecticut the next because of my Mother’s recent death. She is a wonderful representative of UHaul who provided us with options, the cost for each and then recommended our best option. Mary is customer focused, dedicated, knowledgeable and genuinely concerned about doing her best to support Uhaul clients.
Richard Ursoneexcellent customer service prompt efficient all the way around I always enjoy doing business with Mary at the UHaul in Boerne.
Jeannette MacDougallTruck was cleaned but had a problem with the braking system the next day. Reserved a dozen pads with the truck but they only had 5. The cargo area of the truck leaked when I drove through the rain
Bryan RayExcellent customer service. Thank you
Ken GoodmanI got in and out with a trailer hooked up and rolling in under 15 minutes! This place is fantastic!
Thomas HilliardAll good dont change anything, Keep at it. Well done.
Lou ReggioHelpful as always quick and easy
Todd LandvikGreat people!!
Samuel OrozcoMary is outstanding!
Ken CarnesThe Office Manager was professional and friendly. The truck was clean and equipped as requested. It was a great experience, would recommend this UHaul rental location to family and friends.
Leslie MayManager Mary, is a great asset to U Haul, take care of her.
Elizabeth AllenMary was very friendly and kind, and I appreciate the fact that Danny was very helpful attaching the car dolly to my truck and with instructions for strapping the car down once loaded. He then, also, removed the dolly from my truck after backing it in for me. This is my U-Haul of choice!!!
Sandy CollinsMary had everything in order and was so helpful. Would highly recommend her to anyone needing 1st Class assistance to go to this location for anything related to UHaul.
DONALD TAYLORGreat staff. Mary was wonderful and equipment good. We will be back..
George CroutchMary is the best..she is always friendly and knows her equipment inside and out.
Dennis Keith HiblerDid what was expected.
jerald matsonFriendly and convenient
Blaine AshGreat experience. Super nice and easy to deal with.
Michele JaimeOwners were extremely kind and helpful.
Chris WebbUnbelievably accommodating and efficient. Mary and Danny are very friendly and extremely helpful. They completely eliminated the stress of our full house move. We simply can’t thank them enough!!!!!
Gerald DudaNothing
William PowellMary was very kind and professional!
Daniel JonesNot much. Mary does an excellent job all the way around.
Elton LittrellGreat service. In and out quick both picking up and dropping off. My new "go to" place.
Ken KaiserNothing
Olga PattersonExcellent customer service!!!
JAMES HOFFSTADTLook no further. This is the place to rent with amazing customer service and attention to detail. We will be back.
David LazaldeThis was the fastest and friendliest location I've been to, and I've been to several locations. I'll be requesting this location every time from now on.
Austin QuerbachVery nice people there. Will go back.
Joe SarliOnly thing I'd recommend would be to pave or at least put some gravel down where the trucks are parked. There was no way to access the truck without wading in mud, which consequently was tracked into the cab, making quite a mess.
Frank SandersOperator at Boerne Import Auto Werks was so helpful during the last two times I rented UHaul equipment from there. She made the process easy.
Steven RossBest uhaul rental
Kathy MannVery nice!
Heliane Santos SeguinVery helpful and fast drop off service
Greg JonesShe was awesome, she helped me so much from getting the right trailer to assist with the hitch, I even got tips on how to back up with the trailer, I walked in a bit nervous and left feeling so much more comfortable WOW! Definitely returning if I ever need this again. THANK YOU
NADYA FRAGAI was very bothered I was charged a cleaning fee when I recorded the dirt on the pickup report. I really regret that I didn't follow the drop off report but was instructed by the attendant it wasn't needed.
Christopher DeckertExcellent customer service. I was treated very nice and rhe service was great.
Javier Leonwhile the drop location looked like a low income auto sales lot, the staff was pleasant and responsive. as toward recommending the rental place, i have no friends living here to recommend them to
Grady P HavensFriendly, professional and the U-Haul was perfect for our needs.
Patricia HausmanGreat experience. Thank you!
Steven RossThe only thing that I would say that would improve the U-Haul experience is that the driver side seat is adjustable, and cruise control was on the vehicles
Gary VaughnWe always have excellent customer service! Mary was very prompt and professional. She is always on top of things, very efficient and knowledgeable!!! Thank you and have a happy holiday 😊
Michael KennedyExceptional to work with, thanks for all your help.
Anita CurtisStaff went out of their way to help us. Exceptional customer service.
Kirk HillGreat service
Jeffrey StephensN/A
Linda Allen