Difficult process for check in/check out for first time user. Store personnel were I'll informed on how it worked. No one informed me it was self service until I arrived to pick up truck. Was told manager not there and I had to come back. Floor of truck was dirty from previous renter. Not happy with it.Jeff K.
Customer Reviews for Ace Hardware 670
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lee O.
I was supposed to have a dolley to help with move and it was not with uhaul. So I was charged for equipment that wasn't thereEddie L.
Customer did not leave a comment.STEVEN H.
Have not heard from corporate Uhaul about being getting bad texsMark U.
Ace hardware in Vandalia Missouri was rude and acted like it was beneath them to check in U-Haul vehicle. The associate tossed the receipt my husband tried to show him for the gas back at him and said he didn't need it. I don't think this location wants to deal with U-Haul so I don't know why they're even listed as a place to return vehicles. We had our vehicle for 24 hours and we're supposed to turn it in at by 7:00 a.m. the next day. We turn the vehicle in at 1:00 p.m. the same day we got it and this company did not check our truck in until almost 11:00 the next day. I had to call U-Haul and Ace hardware just to get the truck checked in. When we turned in the vehicle the man who was very rude looked inside the truck walked, around the truck, parked the truck, and walked away without saying a word to us. We won't ever shop at Ace hardware in Vandalia Missouri let alone deal with dropping off trucks there should we ever have to use U-Haul again.Johnathan H.
Customer did not leave a comment.Amy W.
Customer did not leave a comment.Floyd C.
Customer did not leave a comment.CATHY W.
Customer did not leave a comment.Mark S.
Need to train more than one person on how to check return trucks in. You have to wait for the person to come in the next day to find out if you owe more money.VICKIE G.
Customer did not leave a comment.Michael C.
The Ace Hardware employee was ignorant and extremely rude. He said â€œyou're supposed to do this online before coming in. This is why I can't get anything done around here.â€ I wouldn't recommend this location to anyone especially if they'd have to deal with him.Brady B.
Give instruction to your reps on how to navigate thru the computer program for completing rental. Too much time wasted doing the transaction. Gives the customer the impression they are incompetent.STEVEN H.
Customer did not leave a comment.JACQUELINE R.
Customer did not leave a comment.Carol C.
There not very Knowledged!RYAN K.
Customer did not leave a comment.Danny B.
Information filled out ahead of time on line was useless - had to basically start all over. Process took about 40 minutes. Multiple computer glitches/issues. Had expected to walk in, show license, and walk out.Daniel S.
I attempted to book a truck at a location in the town that I live in, we then found out it was not avaible there (unlike what the website stated); causing us to have to travel to another town ~25 miles away one way. There needs to be a variety of equipment at locations OR decreased mileage rate for those willing to rent but have to travel to retrieve the eqiupment. I was promised a decreased rate due to having to travel, the decreased rate was not carried over onto the bill. I rented a dolly, it was NOT on the truck when we picked up.Alexandria F.
We ordered our UHaul to be picked in Troy about 50 miles away and confirmed it would be ready. Over an hour after we should have left with our UHaul we were told we had to drive an hour the opposite direction to get our truck. The said we would get $50 guarantee but we didn't. The truck also drove like it had a swapped belt in a tireChristina D.
Customer did not leave a comment.Ryan S.
Drop off location was not open when I dropped off.Scott H.