Customer Reviews for Ace Hardware Hamilton
(U-Haul Neighborhood Dealer)

232 reviews

4185 Tonya Trl   Hamilton, OH 45011

(513) 275-1305

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(513) 275-1305

4185 Tonya Trl
Hamilton, OH 45011

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

Was charged from friday to monday returned truck Saturday.no refund.your operation is a total cluster fuck.

MIKE B. 
Rating:
4.0

Customer did not leave a comment.

VICTOR J. 
Rating:
4.0

Evening drop off was nice but then I got a call that said they could not find the trailer a week later. I believe that has been resolved

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KYLE P. 
Rating:
4.0

Customer did not leave a comment.

Yolonda L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
5.0

Nothing, everything went smoothly and the trailer worked perfectly

Warren H. 
Rating:
5.0

Customer did not leave a comment.

Christen P. 
Rating:
5.0

Your mileage charge is too high. It cost more in miles than the rental charge. I travel only 40 miles, sad. You should give a few miles free or lower your fee for miles.

John N. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
4.0

The staff at the pick up location were helpful and friendly. While the checkout process was delayed due to the computer used for Uhaul services being shared with the dog tag counter (small town problems), the staff handled the trailer inspection and hook up quickly. Equipment return was very easy. Overall, a positive experience.

Erik J. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
3.0

Need a better key pick up process when doing the online process. Going in and having to wait for the person working the dog tag/key making counter to get the key defeats the purpose.

Chad H. 
Rating:
3.0

Parking lot was a little tight for a regular size truck

steven P. 
Rating:
3.0

Very tight backing area and this is coming from someone who has his class a cdl pulling a 53 ft dry van trailer with a t680 76 inch sleeper.

Kevin B. 
Rating:
5.0

The F650 was excellent. No issues at all. Customer service excellent as well. Recommend this location and this truck.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET L. 
Rating:
3.0

My original pick-up location was a storefront w no one to speak with. The truck that was suggested was a 10' when I really needed a 15'-20'. I was sent to the Sharonville location yo get a 20' but, upon arrival, was told that there was no truck available. I was them sent to a 3rd location, which was ACE Hardware. The delay cause me to have to change movers, which caused my cost to go from $100 for the original movers to $387 with the new movers. Uhaul should compensate me for the difference since it was cause by the company.

LaBaron R. 
Rating:
5.0

Customer did not leave a comment.

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

Yeuhwa S. 
Rating:
5.0

Fast and friendly service! Everything was perfect! Very easy!

PAULA S. 
Rating:
5.0

This truck is not suitable for customers intending to keep their property, and themselves, dry. Water leaked on my boxes and furniture. There was also a leak over the driver's side cab so I drove for 12 hours with water leaking on me. I am assessing water damage to my household goods. Additionally, the wiper blades are shot so driving through the rain was a safety concern. I would appreciate a phone call. Donald Stevens. (513) 460-6761

donald S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Edward I. 
Rating:
5.0

Very pleasant and had no issues what so ever.

MELANIE Y. 
Rating:
2.0

Horrible location for returning large trucks

Kenneth G. 
Rating:
5.0

N/a

Jodi S. 
Rating:
1.0

I was sent to this location from Middletown, Ohio for an 11:30 a.m. pick up for a ten foot truck. When I arrived I found out that the truck was not there but according to the Middletown store it was there. So I had to take a van and 51.3 Miles and was unable to get the things that i had rented the truck for. This caused me to have to pay $106.51 for the truck and the mileage and thirty dollars for gas. And the pay the person $75.00 to bring the rest of the stuff that I had brought from him. These practices should not be I was forced to take the van of nothing because I needed to be on the road by 12:00 but that did not happed. So as far as being satisfied I was not. So thank you for inconveniencing me and making my late for an appointment that I had in Dayton at 4:00.

samuel C. 
Rating:
5.0

Customer did not leave a comment.

karen H. 
Rating:
4.0

Check tire pressure befor Trailer is sent out to the road. We lost a tire on the left rear side. Tire was gone. Running on the rim. Destroyed.

paul H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Great Customer Service.

Paulo M. 
Rating:
5.0

I was not happy that the equipment was not available at the location I contracted for pick up. You had weeks to make that happen! I did your work by driving to another town for the equipment with no Financial compensation from you!

Carl E. 
Rating:
1.0

Reserved UHaul to use for moving our college child in on a specific date. Called the morning of to let them know we were on our way. Was informed that our order was cancelled! Really? It was a NIGHTMARE!!!! Would never use or recommend this location! It was Ace Hardware location! This caused undue stress during a stressful situation! We specifically called to verify our reservation and was told, we would definitely have a truck! I had the conversation on speaker with other individuals! We spent an hour calling other locations trying to find another truck, while waiting on updates from the original location. Never received communication. We did finally get a truck!

Daniel L. 
Rating:
5.0

i reserved furniture dollies but they were not available - we used an appliance dolly and it worked fine i reserved furniture pads also and they were short on the quantity reserved. the location team were helpful - the reservation process seems to not work well

Joseph W. 
Rating:
1.0

Tried to return my rental early and could not The website is awful

Thomas K. 
Rating:
3.0

Fortunately, this Ace Hardware store takes U-Haul rentals somewhat seriously and it is not just a side hustle that the owner has. I was directed to the fella that was cutting keys but just as we were starting to talk about the rental he stepped away. Oh well

tom Y. 
Rating:
5.0

All good 😁

DARRYL B. 
Rating:
4.0

This wasn't the location I wanted but it was only about 7 miles away from the original location and uhaul was supposed to add some additional miles to my account.

JAMES R. 
Rating:
3.0

I know it's not the store's fault but the rear door spring wax under to much tension causing the latch to get stuck at the highest point. When I tried to release the latch, the door was under so much pressure it swung back causing me to lose my finger nail. Hope this doesn't happen to someone else

Robert R. 
Rating:
2.0

Pick up and online experience were a nightmare. Information did not get relayed properly and I had to wait nearly one hour for help. The person working there was an asshole. When I dropped off the employee were much better and helpful. My 9 year old daughter even commented how nasty the younger guy on pickup was. Will not go back.

Leslie M. 
Rating:
2.0

There was some rude employees..but the red headed guy was great, he did his job very professional.

HEATHER C. 
Rating:
4.0

Customer did not leave a comment.

Keisha W. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Trustworthy and Helpful Customer Service.

PAULO M. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
5.0

I rented the 4' x 7' trailer. Everything was great as far as service from the Ace Hardware location and how the trailer performed. My only disappointment was that the Trailer is actually about 39” wide. That is no where near 48” as advertised. I was moving a 38”wide riding lawnmower and barely made it! Please correct your sizing description on this trailer. Usable space should be advertised. Thank you

Sean S. 
Rating:
3.0

Don't change a thing. It was the easiest rental experience I've ever had

James C. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

nothing. great service

John C. 
Rating:
2.0

the first person was exceptional the second person was having issues My food bank location was not able to issue my Four thousand pounds of food at the loading date and time I was scheduled for a 9: am pick up THIS LOCATION OPENS AT 9:AM Not a problem I leased the vehicle to pick up at 4: pm and did so. The problem occurred when the food source changed the day of pickup. The obvious thing to do is returned the truck ASAP. The second gentleman was not pleased. I returned later that day and found a cold reception. this close to our Food Bank . This is a cost savings and at this time extremely important I apologize for returning the vehicle early The parking area is secured and driven 3.9 miles in total respectfully RGE

Ron E. 
Rating:
1.0

Ask them to lower their rate and maintain well their equipment. My truck was running badly

Pamoussa S. 
Rating:
5.0

Customer did not leave a comment.

Chuck Z. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

the personnel were awesome and the vehicle was great - thanks!

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

aaron M. 
Rating:
5.0

I had to take the leaking trailer to this location to switch it out. While I was hooking up the only trailer they had left, the employee came out and by the time I was finished he gave me the go ahead all clear sign that I could take the trailer, luckily because I had done the on-line check in which contained my drivers license info etc. That trailer was dry inside and had been sitting out side in the rain.

John A. 
Rating:
4.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

Maxwell P. 
Rating:
5.0

Rental drop off went extremely smooth. Refueled night before and parked in large lot with other U-Haul equipment. Returned in morning to complete drop off process. Ken was very helpful and process was completed very smoothly! Thank you.

William P. 
Rating:
4.0

Customer did not leave a comment.

Jodi S. 
Rating:
1.0

Charged me for gas that I didn't use.

Justin R. 
Rating:
3.0

More maintenance on your trucks

Martin M. 
Rating:
2.0

Friendly staff but VERY slow resulting in extended waits for both pick-up and return.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH S. 
Rating:
5.0

Customer did not leave a comment.

linda S. 
Rating:
1.0

Clean your uhaul and have better coustmer service skills and people skills this place was horrible

pamala B. 
Rating:
5.0

express check in was good even though they told me it really wouldn't save my any time.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
1.0

Long wait after using express check in.

Dwight F. 
Rating:
5.0

Customer did not leave a comment.

bill H. 
Rating:
5.0

Customer did not leave a comment.

Joyce F. 
Rating:
5.0

Team at Ace is always great to work with and helpful.

Daivd V. 
Rating:
5.0

Customer did not leave a comment.

HEATHER H. 
Rating:
5.0

The guys who check you in and out process you quickly and efficiently and also called me the day I was due to pick up my rental to let me know it had arrived - Very helpful

Thomas R. 
Rating:
4.0

System error kept me at the counter for over a half hour. Store manager was helpful but clearly frustrated with the system. Upon returning the trailer the kid asked if I needed help unloading. So I unhitched it myself.

Brian S. 
Rating:
5.0

I have nothing negative, all was a good experience.

JAMES H. 
Rating:
5.0

really did a great job in helping with set up. had 2 blown fuses that didn't let lights work on trailer, so they helped me find and fix the issue. great people.

Glen H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
4.0

Everything was great when I pick the uhaul up...ace manager and clerk wr really nice. When I brought the truck back the next day the manager was a jerk and treated my wife and I horribley!

jason C. 
Rating:
5.0

Inside of truck and cargo area was very clean. No problems with rental at all.

DAN K. 
Rating:
5.0

It was already excellent. Staff was courteous, kind, and pleasant to work with. The ACE hardware shop where this is located is clean and well-maintained. It is easy-to-access and was open later than many other Uhaul offices. All-around, it was a good experience.

Elijah B. 
Rating:
3.0

I had to go to this location because my original reservation had been cancelled because I was outside of the 2 hour pickup window. The problem is, I knew nothing about the 2 hour window. I had done the pre-pickup registration and received a message that you are all ready to go. I assumed that because of this pre-registration, I could pick up the vehicle when I wanted to. Failure on your part to notify me of the 2 hour window proved to be very, very time consuming, frustrating and very inconvenient.

Michael T. 
Rating:
1.0

I would be nice if employees would not make customers feel they are guilty or it was their fault, responsible for damages, rental items left in the vehicle, cleanliness, etc.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Nothing customer service was very helpful and polite

CHELSEA B. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
No reviews have been submitted for this location.

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