Customer Reviews for Ace Hardware Hamilton
(U-Haul Neighborhood Dealer)

269 reviews

4185 Tonya Trl   Hamilton, OH 45011

(513) 275-1305

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(513) 275-1305

4185 Tonya Trl
Hamilton, OH 45011

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LUCY C. 
Rating:
2.0

No one inside knew what they were doing.

Brianna S. 
Rating:
5.0

Key was in a locked box, I had to have staff assist me in obtaining the key. Luckily they were open and helpful.

Tabitha K. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Assitant store manager , Tom was great to work with . My only concern would be to have a better method to prepay the fuel and then receive credit back if the mileage does not utilize the amount pre-paid . I put in more fuel than I used and could not be credited back according to Tom.

steve C. 
Rating:
5.0

The truck itself was warn out.

KENNETH D. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Truck was not clean, blankets were also not clean.

Ed C. 
Rating:
4.0

Customer did not leave a comment.

JERRY M. 
Rating:
4.0

Customer did not leave a comment.

Molli H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
2.0

Customer did not leave a comment.

KALEB H. 
Rating:
3.0

Clean the horse manure out of the truck before you give the next customer the truck. Seats were full of animal hair

Kimberly S. 
Rating:
5.0

Everything went so well, really a great experience.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE A. 
Rating:
4.0

Customer did not leave a comment.

yogendra C. 
Rating:
5.0

Great service. Helped me change my toe ball.

ROBERT S. 
Rating:
3.0

Nice gentleman

Mark B. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
5.0

everything was great!

kathleen G. 
Rating:
5.0

Customer did not leave a comment.

Albert P. 
Rating:
5.0

The cargo van I rented wasn't swept out. It still had mud and dirt all over the back. The customer service I got from the Ace Hardware was amazing. Definitely would go back.

JOHNATHEN A. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

BOB C. 
Rating:
5.0

Customer did not leave a comment.

GARRY C. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
4.0

I've never had to take a picture of my ID on my phone and forward it to Administration. It was tedious and time-consuming. When I rented a U-Haul previously it was not required. I feel it was totally unnecessary.

DUFFER J. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Just keep doing what your doing. Job well done!

gary D. 
Rating:
4.0

I paid to have a dolly included with the truck. There was no dolly

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

Was charged from friday to monday returned truck Saturday.no refund.your operation is a total cluster fuck.

MIKE B. 
Rating:
4.0

Customer did not leave a comment.

VICTOR J. 
Rating:
4.0

Evening drop off was nice but then I got a call that said they could not find the trailer a week later. I believe that has been resolved

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KYLE P. 
Rating:
4.0

Customer did not leave a comment.

Yolonda L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
5.0

Nothing, everything went smoothly and the trailer worked perfectly

Warren H. 
Rating:
5.0

Customer did not leave a comment.

Christen P. 
Rating:
5.0

Your mileage charge is too high. It cost more in miles than the rental charge. I travel only 40 miles, sad. You should give a few miles free or lower your fee for miles.

John N. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
4.0

The staff at the pick up location were helpful and friendly. While the checkout process was delayed due to the computer used for Uhaul services being shared with the dog tag counter (small town problems), the staff handled the trailer inspection and hook up quickly. Equipment return was very easy. Overall, a positive experience.

Erik J. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
3.0

Need a better key pick up process when doing the online process. Going in and having to wait for the person working the dog tag/key making counter to get the key defeats the purpose.

Chad H. 
Rating:
3.0

Parking lot was a little tight for a regular size truck

steven P. 
Rating:
3.0

Very tight backing area and this is coming from someone who has his class a cdl pulling a 53 ft dry van trailer with a t680 76 inch sleeper.

Kevin B. 
Rating:
5.0

The F650 was excellent. No issues at all. Customer service excellent as well. Recommend this location and this truck.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET L. 
Rating:
3.0

My original pick-up location was a storefront w no one to speak with. The truck that was suggested was a 10' when I really needed a 15'-20'. I was sent to the Sharonville location yo get a 20' but, upon arrival, was told that there was no truck available. I was them sent to a 3rd location, which was ACE Hardware. The delay cause me to have to change movers, which caused my cost to go from $100 for the original movers to $387 with the new movers. Uhaul should compensate me for the difference since it was cause by the company.

LaBaron R. 
Rating:
5.0

Customer did not leave a comment.

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

Yeuhwa S. 
Rating:
5.0

Fast and friendly service! Everything was perfect! Very easy!

PAULA S. 
Rating:
5.0

This truck is not suitable for customers intending to keep their property, and themselves, dry. Water leaked on my boxes and furniture. There was also a leak over the driver's side cab so I drove for 12 hours with water leaking on me. I am assessing water damage to my household goods. Additionally, the wiper blades are shot so driving through the rain was a safety concern. I would appreciate a phone call. Donald Stevens. (513) 460-6761

donald S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Edward I. 
Rating:
5.0

Very pleasant and had no issues what so ever.

MELANIE Y. 
Rating:
2.0

Horrible location for returning large trucks

Kenneth G. 
Rating:
5.0

N/a

Jodi S. 
Rating:
1.0

I was sent to this location from Middletown, Ohio for an 11:30 a.m. pick up for a ten foot truck. When I arrived I found out that the truck was not there but according to the Middletown store it was there. So I had to take a van and 51.3 Miles and was unable to get the things that i had rented the truck for. This caused me to have to pay $106.51 for the truck and the mileage and thirty dollars for gas. And the pay the person $75.00 to bring the rest of the stuff that I had brought from him. These practices should not be I was forced to take the van of nothing because I needed to be on the road by 12:00 but that did not happed. So as far as being satisfied I was not. So thank you for inconveniencing me and making my late for an appointment that I had in Dayton at 4:00.

samuel C. 
Rating:
5.0

Customer did not leave a comment.

karen H. 
Rating:
4.0

Check tire pressure befor Trailer is sent out to the road. We lost a tire on the left rear side. Tire was gone. Running on the rim. Destroyed.

paul H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Great Customer Service.

Paulo M. 
Rating:
5.0

I was not happy that the equipment was not available at the location I contracted for pick up. You had weeks to make that happen! I did your work by driving to another town for the equipment with no Financial compensation from you!

Carl E. 
Rating:
1.0

Reserved UHaul to use for moving our college child in on a specific date. Called the morning of to let them know we were on our way. Was informed that our order was cancelled! Really? It was a NIGHTMARE!!!! Would never use or recommend this location! It was Ace Hardware location! This caused undue stress during a stressful situation! We specifically called to verify our reservation and was told, we would definitely have a truck! I had the conversation on speaker with other individuals! We spent an hour calling other locations trying to find another truck, while waiting on updates from the original location. Never received communication. We did finally get a truck!

Daniel L. 
Rating:
5.0

i reserved furniture dollies but they were not available - we used an appliance dolly and it worked fine i reserved furniture pads also and they were short on the quantity reserved. the location team were helpful - the reservation process seems to not work well

Joseph W. 
Rating:
1.0

Tried to return my rental early and could not The website is awful

Thomas K. 
Rating:
3.0

Fortunately, this Ace Hardware store takes U-Haul rentals somewhat seriously and it is not just a side hustle that the owner has. I was directed to the fella that was cutting keys but just as we were starting to talk about the rental he stepped away. Oh well

tom Y. 
Rating:
5.0

All good 😁

DARRYL B. 
Rating:
4.0

This wasn't the location I wanted but it was only about 7 miles away from the original location and uhaul was supposed to add some additional miles to my account.

JAMES R. 
Rating:
3.0

I know it's not the store's fault but the rear door spring wax under to much tension causing the latch to get stuck at the highest point. When I tried to release the latch, the door was under so much pressure it swung back causing me to lose my finger nail. Hope this doesn't happen to someone else

Robert R. 
Rating:
2.0

Pick up and online experience were a nightmare. Information did not get relayed properly and I had to wait nearly one hour for help. The person working there was an asshole. When I dropped off the employee were much better and helpful. My 9 year old daughter even commented how nasty the younger guy on pickup was. Will not go back.

Leslie M. 
Rating:
2.0

There was some rude employees..but the red headed guy was great, he did his job very professional.

HEATHER C. 
Rating:
4.0

Customer did not leave a comment.

Keisha W. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Trustworthy and Helpful Customer Service.

PAULO M. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
5.0

I rented the 4' x 7' trailer. Everything was great as far as service from the Ace Hardware location and how the trailer performed. My only disappointment was that the Trailer is actually about 39” wide. That is no where near 48” as advertised. I was moving a 38”wide riding lawnmower and barely made it! Please correct your sizing description on this trailer. Usable space should be advertised. Thank you

Sean S. 
Rating:
3.0

Don't change a thing. It was the easiest rental experience I've ever had

James C. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

nothing. great service

John C. 
Rating:
2.0

the first person was exceptional the second person was having issues My food bank location was not able to issue my Four thousand pounds of food at the loading date and time I was scheduled for a 9: am pick up THIS LOCATION OPENS AT 9:AM Not a problem I leased the vehicle to pick up at 4: pm and did so. The problem occurred when the food source changed the day of pickup. The obvious thing to do is returned the truck ASAP. The second gentleman was not pleased. I returned later that day and found a cold reception. this close to our Food Bank . This is a cost savings and at this time extremely important I apologize for returning the vehicle early The parking area is secured and driven 3.9 miles in total respectfully RGE

Ron E. 
Rating:
1.0

Ask them to lower their rate and maintain well their equipment. My truck was running badly

Pamoussa S. 
Rating:
5.0

Customer did not leave a comment.

Chuck Z. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
No reviews have been submitted for this location.

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