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Kim G
Customer Reviews for Ace Hardware Home & Garden Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in computers NOT WORKING but we checked in….online….no problem!
Kim GThe U-Haul itself was great. I felt like U-Haul was great at communicating and decently priced. Everything was as expected. However, the worker I interacted with both times at this location was rude, complained about U-Haul as a company and made me and my boyfriend uncomfortable. He said something along the lines of “I hate U-Haul” and we were like “what… do you mean?” And he said the store makes him do U-Haul related work without paying more now. I’ve worked customer service my whole life and I would never say that to a customer. He made us feel like we were a nuisance for picking up the U-Haul we ordered. When we returned the vehicle he didn’t say anything to me, took the keys, moved the truck from where I parked and then began walking back into the store without a word and I had to be like “do we need to sign anything or do anything or are we good?” And he was like you’re fine. So we walked away confused about if we did the drop off correctly. I’d definitely use U-Haul again in the future but not from this location.
Jamie MThe technological part of the transaction was not smooth.
Christopher VKnowledgeable and friendly
Matt CMy truck was not there, had to go to another location to get it! You do not clearly explain the fee for a one way trip And it is not in your advertising Just advertise cheap rates!
ed sDrop off was easy and the people were nice.
Alexandra CNone
CARL RThe person I dealt with was very pleasant and professional. I would work highly recommend him.
Cheryl M