First off, I reserved and paid for a utility dolly but was given a furniture dolly. When I called the store, I was told that they are first come first serve which completely mitigates the reservation process. I got a complete run around and had to go great lengths in order to get a utility dolly at my final destination in Indianapolis IN. Jeremy was the person who handled the U-haul pickup and he was not helpful at all when I called to correct the incorrect dolly. He was very dismissive of my concerns and issues with my move. He basically passed me off to others and I had to take time out of my day that I could have spend loading the truck to deal with the dolly. Secondly, the driver side mirror on the truck would not stay in position. This made it virtually impossible to see oncoming traffic to merge into a right lane or an off ramp. For a 500 plus mile trip, that is unacceptable. I get that these are not Volvo's but, you would think that in 2026 you would have vehicles that had power door lucks and automatic windows. Believe it or not when traveling with others, it actually made things inconvenient. I will not be renting from U-haul again. I will find another means of moving in the future.
Jim S
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We did the self drop off and it was easy to follow the instructions in the app
Heather JVery nice Ace Hardware. Very clean with helpful employees.
Cynthia WThe Ace Hardware location is very convenient if you live in the Summerfield area. Very clean and quick to pick up and drop off the rental. They also have a good selection of vehicle sizes depending upon your needs.
Arthur YSuper nice person (a woman) from Nighthawk Ace Hardware helped me navigate the reservation and checkout process. Great partner for you all. The truck was all good, but you need to improve the Tow/Haul instructions. I couldn’t find the button until right before I turned in the truck. The small pic on the sticker was not clearly a picture of the turn signal arm. Maybe mention that it is on the turn signal.
DANNY TFront passenger tire needed to be balanced
JAMES LThe people at nighthawk ace hardware was great
GEORGE PI found your app a bit cumbersome. IMO there should be a more "automatic" way of linking your transactions. I reserved my truck on your website but then it was not visible in the application. After completing the paperwork it still was not visible in the app. The time it was most frustrating was the late night return. EVENTUALLY I found the way to associate the rental in the app. I've been an IT professional for over 35 years, developing applications for all platforms. I wonder if other potentially less technically savvy people would find this frustrating as well. All-in-all the rental was easy and productive but that's the one complaint I would register.
JEFFREY PBrand new ACE Hardware location. Staff was excellent and very friendly.
ROBERT GVery easy process. Service was excellent! Would absolutely recommend. Thank you!
Deborah WTurned truck in a day early manager said she would complete drop off in just afew minutes but did not but had to call U-Haul two days in a row to get it completed. Finally on 2nd day after delivery it was completed! Not happy about this.
Jonathan SActually, the people at the location were awesome. My problem was that I was not supposed to pick up my u-Haul at that location to begin with
KATHLEEN AI had googled their closing time and found out it was 11 AM. I got there early at 10:30 and found out they opened earlier and I was charged $32 for late return.
AARON Y