The van was very dirty so I swept it out clean it up so I wouldn't be charged a cleaning fee but it was very clear that the last person did not clean it. I have tried on mud all over the outside and inside of the van.Ken U.
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We want explanation of the receipt. Was charged over $700.00 absolutely a rip off.Elizabeth W.
We had issues with my newly installed trailer hitch and lights and the guys at UHaul could not have been nicer. Late on a Saturday afternoon, but they got me up and running.SUSAN M.
Customer did not leave a comment.Robert B.
Overall the vehicle was clean except there was some mud in the cabin and liquid in the cup holder.Arturo S.
Terrible tires on the trailer. BALD and one blew on the way back.Samuel L.
Have them stop the rain when hooking up the trailer.William E.
Customer did not leave a comment.Scott T.
Customer did not leave a comment.Stefanie F.
My return processes was absolutely phenomenal in comparison to my pick up experience. Store personnel were very friendly and helpful and even credited my money back for the pads that I was not given with my reservation as MDJ Grayson Auto Sales in Atlanta had failed to do.Charles H.
Customer did not leave a comment.Elisa K.
Location was extremely slow to check-out (30 minutes) despite having completed checkin ahead of arrival. People working desk were unsure how to navigate system.Mandy U.
The pickup & return was so easy & the staff at Ace Hardware was friendly & helpful. The online reservation was easy to use.Jack H.
Customer did not leave a comment.Arun A.
Bunch of young men on stools just talkong to each other. I felt out of place waiting for my paperwork. Also asked about a Car trailer or Dolly for my return trip and was rude and told me they don't work like that. I had to go online to set it up!russell E.
Customer did not leave a comment.KEN A.
Customer did not leave a comment.Tyler L.
PLACE A UHAUL SIGN OUT FRONT.WILLIAM R.
Most helpful.SARA H.
Easy to get to and easy to parkLESLIE K.
Everything was great!alicia O.
I really don't know. My experience was great!Robert A.
The vehicle smelled like animals were transported in it and there was quite a bit of animal hair on the seats. The odor was pretty strong.susan B.
Customer did not leave a comment.Elizabeth G.
Excellent service, guy helped me put on trailer. Tried to tip him he refused and said it's his job and he enjoys doing it. Have rented from here multiple times, they are awesome.Brandon L.
No improvement needed! Easy drop off process.Krista W.
Customer did not leave a comment.MICHAEL C.
Would be nice if UHAUL could get the after hours return feature to work at this location. Don't care where I sit in lot, it never confirms location. Called UHAUL on 2 separate occasions about issue and it still happens. On site folks always helpful next day but UHAUL not so muchLINDA K.
Better return checkout. Returned trailer 2/13 at 12:53 am. Called and spoke to site (harold) at 11 am to make sure they got it checked in. They hadn't but were going to do return when we hung up. So the after hours return process seems to need alittle work.Linda K.
They did not have an appliance or furniture dolly and didn't seem to care about anything. They did not pull the truck up. They would not let me verify the truck was in good condition. They could not find the furniture pads and said they didn't have any, then I found a pile of 12; I asked for 24 pads on my order. This location is not well stocked. You need to get a professional Uhaul rep here and not use the awful Ace Hardware employees who don't care about what your reservation says. A punky teenager and grumpy other guy. I would never recommend this location or Uhaul again. When I order supplies I expect them to be there. Our move was a struggle because they weren't there as promised and no one bothered to call and let us know.Norine L.
Outstanding customer service during very bad weather! Staff was super friendly and helpful. Even though U-Haul was going to be closed for the day, they still took care of me. I was able to move up my reservation by 4 full days on very short notice. Would definitely use U-Haul again!Mark J.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.sandra M.
Customer did not leave a comment.Dylan C.
Truck rental was quick, easy and painless. Thank you!Josh D.
Only complaint here was tried to use Uhaul after hours check in. Didn't work. Had to call Uhaul. They couldn't figure it out. Said to leave trailer and they would call location in morning. But by noon the trailer was not marked return. Had to call location to make sure they knew trailer was there and to get it marked returned.Linda K.
This location seemed to be unorganized and vehicle was dirty. I was charged $7 for a dolly that I never got or requested so not too impressedJennifer K.
The van seemed well maintained, it only had 9500 miles on it. There was dirt in the cargo area. It wasn't super clean nor was it filthy.Christopher B.
I choose contact less pick up and still had to go inside to get the key. Pointless!!Jacob H.
Customer did not leave a comment.Jeffrey N.
Customer did not leave a comment.jonathan R.
It was an easy process. No changes needed.William A.
can not think of anythingMartin C.
the location was some mask nazi ass holesaustin O.
Customer did not leave a comment.Seth B.
Customer did not leave a comment.David S.
Left brake light/turn signal didn't workDeron W.
Everything is good the way it isShawn R.
Everything from initial service to dropping off the van was excellent. I will definitely rent from Ace Hardware again and recommend it to my friends.DAN W.
Customer did not leave a comment.GREGORY W.
Customer did not leave a comment.Krista W.
Customer did not leave a comment.Stephaney S.
It was a great experience. Everyone very helpful and friendly.connie E.
Customer did not leave a comment.Gloria S.
The moving pads I reserved were not in the truck and I was forced to wait almost an hour until the facility opened to get the pads..... causing a delay in our moveSeth M.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Eric P.
Everything went very wellTIM M.
Customer did not leave a comment.Timothy L.
One of your BEST U haul locations!!!Linda K.
easy going and friendly staff - made drop off easyleslie J.
Customer did not leave a comment.Hillary E.
Keep doing what you are doing! Great Experience.Ellen T.
Customer did not leave a comment.Eugenia H.
The truck did not hold the lane well,Joseph S.
Excellent return process, exactly as expected.Daniel M.
I talked to two different individuals and neither one mentioned I was going to be billed for insurance. I didnt discover it till I dropped off the trailer. I never would have rented if it was going to cost $90. I would have figured another way.john H.
Customer did not leave a comment.Harold L.
My online reservation was not passed on to the store. It took 30 minutes to enter my information. They gave me inaccurate info on what accessories where availableGary W.
Customer did not leave a comment.MARCIA B.
Good quick service at pick up and return. Will use again.GAYLE D.
Gas tank is not full, but asked me to fill up when I return the truck. I only drove 14 miles total, but I filled up 7.5 gallons to the tank.thomas C.
Customer did not leave a comment.KENNETH K.
There is no way to improve your service as it is already at the top. Great job!Glenna H.
Customer did not leave a comment.Marilyn D.
Customer did not leave a comment.Carolyn N.
Customer did not leave a comment.Michael R.
The truck was dirty from previous uses. It was covered in a base of soot and dirt. Not a big for me as I went ahead and cleaned before and after use as precaution for others. Other than that the staff made it easy, using online check-in was seamless. I still will highly recommend.Blayne B.
Customer did not leave a comment.KRISTIN S.
Customer did not leave a comment.John R.
Used before; always pleasant.Thomas M.
Easy after hours drop off processHARVEY G.
Very good service. They unhooked and parked the trailer.Hartley B.
Customer did not leave a comment.Stephen B.
The uhaul was very very clean. A lot cleaner than budget. BUT the driver front headlight was out, I did buy one, but I didn't have a screwdriver to replace the entire light instead of replacing the bulb. So, I drove from Lebanon to Hilton head with one headlight on. I left the new headlight in a box on the dash as well as the receipt for it, since the place in Hilton head was closed but a drop box and I have no idea if I got reimbursed for it.Claude S.
They could do a little better on their information and inventory. Claimed to have only one trailer they could rent without knowing there was two sitting on their lot.James N.
Nothing. Everything was quick and easy. The truck was well maintained and everyone involved in the transaction was a pleasure to work with.ED S.
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.Debra G.
great service thnxG R.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.Jonathan R.
Easy Peasy!KEN H.
Excellent Job! The vehicle (Van) was an excellent choice on my part. Drove 200 miles smooth ride. The Service at ACE Hardware was 2nd to none. Easy in, easy out.KEN H.
The truck cargo area was a mess when I picked it up. I didn't inspect prior to leaving the store, nor should I have to. It seemed like coffee grounds had spilled all over that cargo bay. I slept it as we were moving furniture and didn't want cushions to get stained. I told the clerk about it upon returning the vehicle. No accommodation or discount was offered. The cabin was also quite dirty, with potato chips on the floor. I was not impressed and will try Ryder next time.STEVE D.
The parking lot is tiny and impossible to pull truck out if there are cars. Had to wait 30min for a car to move before we could get out.Alyssa H.
Best customer service ever and easy process.Kristine L.
The truck was not ready, had to wait for them to clean. Something was wrong with side mirror and they had no idea how to fix. This made us late and the movers we paid for were sitting waiting because we had to deal with a truck that was not ready.TOMOTHY V.
in and out very quicklyJohn B.