The guys that took care of us were extremely good people good customer service
Cindy B
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ACE Hardware did a good job. I appreciated their helpfulness and assistance. The only issue with this rental was that the 5x8 trailer was an older trailer and the wood strip on the side had pulled away from the wood braces and the braces themselves were shot. Someone had tried to fix it with some some screws that now stuck out from the flopping wood bar and threated personal items in their vicinity. Fortunately that was only the case on one side of the trailer and the other side was OK. Overall, I don't consider it an overly big issue and I assume that this was just the luck of the draw for ACE in terms of what trailer gets returned to which location on any given date.
David RPick up was much easier than other locations I have used. Took 5 minutes.
Scott HThe gentleman at the store was very knowledgeable and understanding. When an issue came up he was able to handle it.
Sherri HI had no issues and will return next time............... if I need to!
Tony DMy equipment was dirty and there was items left from whoever rented it prior to me, and I had to clean out the truck in the back. Sweep it out there with cigarette butts and itoverall I like that U-haul I've rented from them. This was just one time that the truck was dirty or a throat and bugs, and things left in the truck and the truck rolled really bad. It was a horrible ride, the engine ripped and I was afraid.
Revina RVery helpful Very professional
James NMaybe give out cold bottles of water like they sometimes do at nicer hotels, I don’t know.
Rose RThe passenger mirror was loose and I couldn't see. I adjusted mirror. And it should would not stay in place
Michelle MMobile pick up experience took 40 minutes. Still had to go inside and wait in line in the store to speak with someone for the keys.
Kory OI received excellent customer service from the ACE Hardware location. At both pick up and return.
Daniel CNo improvement. Great communication with local staff. Thanks
Christopher BThe customer app to return the truck after hours would not allow me to continue if I chose yes to vehicle maintenance. This is a problem.
Maria fThe one way rental for the 4x8 cargo was almost 4x more expensive going from Mason OH to Thomasville AL than it was Thomasville AL to Mason OH. That was disappointing.
KIM KInside was pretty dirty
David SI have used this location a few times, and they are always easy to work with. Always have the truck I need and get me on my way so I can do whatever it is I am doing with the truck. Very friendly too.
Aaron NOver charged me . Good customer service but I told the milage on paper was not right there is no way I went 20 miles.
Tracy SI have used Ace Hardware in Lebanon several times for truck rental. They are always courteous and helpful.
Robert DThe cup holder was sticky. The cargo holding area leaked rainwater resulted, 6 boxes of books, and household goods damage, and furniture wet.
Shang KWonderful staff.
Wilna MSaved me $
vincent jWarning message about tire inflation system needing service. Safety features should be addressed immediately.
David WIt was ok with the exception of the flat tire light being on, which we were told it was just a failed sensor. It was still a little worrisom though and there was several used take out cups in the door cup holder. It could have been cleaner. The steering wheel was grunge and sticky as well. I had to clean it off with a wet wipe.
Susan MNo changes. Friendly staff, thorough and very professional. Never had any issues with anything. Thank you!
kenneth fEasy to make reservations, always trucks available, friendly staff, good hours of availablility-highly recommend this location!
MAUREEN fCustomer service was great! Respectful and very prompt. To me, no changes recommended.
kenneth fThe truck was absolutely filthy inside when I picked it up and the door was not even latched. One of the drivers side signal lights was burnt out. And while driving it sounded like the transmission kept getting stuck in a gear. It was also difficult to shift it into drive, it would sometimes get stuck in reverse and I would have to put it back into park and try again to get it to shift to drive.
Brynn HCustomer service employees were unfriendly and not helpful at all
JEFF WCheck in was prompt and the truck in good condition. Staff was professional and very helpful. Would recommend.
Robert DThe truck I rented was fine except it was (occasionally) difficult to shift from reverse into drive.
Michael MAce forgot to enter our rental into the system so we arrived at 8am to pick up the truck and the key was not there. U-Haul was wonderful to work with but we still had to wait till a manager showed up to open the store and give us the key that was inside. We had several people helping us with the stages of the move, and it was a tough day working it all in with having the 90 minute delay getting started. The truck had not been swept and the weather stripping was coming off the drivers door so the drive was incredibly loud. And we traveled a lot of miles. U-Haul was NOT the problem. It was Ace’s actions that made this a worse than normal situation experience. Unfortunately this is the closest location for us and we sometimes have to rent here.
teri aIt was advertised as a 19.95 dollar rental. However, For 3 hours it ended up costing me $93.33. They charged $.99 a mile. The 19 dollar advertised price is a total lie. I will not use UHaul ever again.
larry cIt was an awful experience
Tammy LGreat customer experience, very friendly.
Michael GNever rented a uhaul so dirty. Pop spilled everywhere ear rings in cup holder. Truck barley wanted to go into gear had to fight with it. Fuel gauge was incorrect from what was listed when I received the truck.
Joshua BThe attendant had a hard thim with the computer checking me in, it's ok, he was new. Other than that it was all good.
Mike MThe staff was very nice and the location is convenient for me. They were very professional and friendly. I will always use them for my moving needs.
David LLocation didn't have dollies for us to use, other then that it was great.
Linda RThe people at Ace are great and i've always rented trucks from them and will continue to do so. This most recent truck, though, was a disaster. For starters, it wasn't very clean. Beyond that, though, it was almost impossible to put into gear, the roof in the cab leaked and the insulation on the driver's side door fell off. The mileage was terrible but i think that goes with the territory. At best, the truck needs an overhaul...
TIM DI can't think of anything you need to improve.
Susan MCustomer service is excellent and they seem to care about the customer.
Robert SThe ease of renting was great. The reps from Ace Hardware were professional, polite and expedient. The truck which was old ran great, the box was clean however the cab of the truck was dirty and sticky
randy rThe entire process outlined by the remote pickup process was done in the exact opposite as told via uhaul communication. The inability to meet the expectations communications by the provider created frustration at every turn.
Justin CGreat service!
anne nAll good
Michael SOur local uhaul at Ace hardware is wonderful easy and friendly
Greg BI did have a n extra charge after I brought it back don’t know what it was for
Diana LNA
holly fNo ac and truck was dirty and smelly but got the job done
Tonya SExtremely helpful and convenient location. From intial rental thru the return process, went smoth and fast.
Linda KEverything was clearly explained and the transaction prompt. From my point of view, there are no changes needed. Keep up the great service and customer satisfaction.
kenneth f