Customer Reviews for Ace Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Self Storage

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Melvin D.
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Customer did not leave a comment.

Roger L.
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Excellent service. Front desk was perfect and the guy who hooked up the trailer was great. Thanks very much.

Mary M.
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Customer did not leave a comment.

Cynthia P.
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Customer did not leave a comment.

Dwayne L.
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Johanna W.
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Dallas E.
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Ronald C.
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You we're the Best , and I will always be greatful for how you much you have helped me with my move Five ??'s Thanks again.

Terra B.
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Customer did not leave a comment.

Craig F.
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Everything went very well...staff was friendly, courteous, professional, and very helpfull!

SARAH C.
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If they don't have the size truck I need, I should not be expected to pay for a TOO big truck. Lots of play in steering, truck seemed to need new plugs and air filter. Cost $10 in gas to go 14 miles! Ripoff

David S.
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Customer did not leave a comment.

JESSEE W.
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Good customer service. Easy access. I would utilize this facility again and would recommend to my friends and family.

JOSEPH V.
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Customer did not leave a comment.

Jacob L.
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Brandon M.
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Kevin L.
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Nothing, Everything went great!

JAMES G.
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I think their service is fantastic. They are friendly, efficient and everything always goes smoothly when I rent from them. I don't know how they could improve.

RALPH G.
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Customer did not leave a comment.

Todd S.
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Customer did not leave a comment.

Rhonda B.
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Nothing else to add at this time!

Keri M.
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The owners went above and beyond and even stayed open late for us. Excellent friendly service!

David B.
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This location was fine, but this is a terrible survey. I am extremely dissatisfied with the online reservations and the toll free line customer service representatives are even worse. I want a follow up to the very deceitful business practices U-hual uses. I would definitely NOT recommend U-haul to friends or family.

XIAN Z.
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I went to the pick up location, but it was closed (even though Uhaul has contacted me two days ago to confirm I'll pick it up at 8 am). I was waiting for one hour and there was no trailer there at all. I spent another hour to find my trailer at the different location.

Rachel P.
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Excellent customer service!

Erin W.
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The area was kind of shady. People were walking around in the shadows and cars drove slowly by, pulling into nearby lots and sitting/watching. Wouldn't recommend going alone, and avoid late night hours if possible.

Anna B.
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Customer did not leave a comment.

Gage K.
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Tonya J.
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Worse experience ever. Unprofessional unhelpful. Uhaul all around dropped the ball.

Grafton L.
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Stephanie, Brock and Joan all very helpful and extremely polite. I will be using this team on a regular basis. Very professional ...Ace Self Storage and Uhaul Excellent!!! Thank you ...Respectfully, G.R.

R. Michael L.
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Customer did not leave a comment.

Laura R.
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The person checking us out did not know what they were doing and ultimately sent us in the wrong truck which caused some issues when I went to return it.

RICH W.
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Ibin D.
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Yolanda F.
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Please have someone respond to complaint emails.

Mitch G.
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Customer did not leave a comment.

WILLIAM N.
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colby H.
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Staff was great, no issues with the trailer I rented. I would recommend to anyone! Thank you.

Albert C.
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The Best Uhaul experience we ever had!

Lori T.
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Excellent all around.

Crystal B.
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Customer did not leave a comment.

michael B.
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Nothing to improve!

Kevin H.
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Very good place to drop off very helpful

Marissa T.
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Customer did not leave a comment.

Stuart V.
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LISA C.
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Bruce S.
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DAN K.
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Otis H.
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Great service, truck was ready to go at the requested time. Returning the truck was quick and easy.

SHARON M C.
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Add some free mileage even if the vehicle is a round trip to the same location.

Jared B.
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Pleasant experience.

ABDULAZIZ A.
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Employees should be more respectful, my reservation was a track and Tow in this location 540 S Kasold Dr, Lawrence, KS 66049. But they have only the track and they send me to this location to get a tow. So people who work at ACE self-storage were not respectful. There was an old man ask me to move Uhaul truck from his parking! What !! I bring one of your company's cars and you ask me to move this truck because it not belongs to your store! Also, they charge me more money because they didn't find my reservation. But I went back to the first store I got the truck from, and they call the manger of the area and he returned my money. Also, the old man didn't tell me how to use tow, he installed and ask me to move. I will not back to this store and I will not use U-haul again.

Kerry S.
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Great people, did great job.

Tim F.
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Equipment was ready and on time, and they verified pickup time and equipment with me the day before. Service was excellent.

Jeffrey N.
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Customer did not leave a comment.

Sharon M C.
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Janice G.
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Gwyn B.
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Overall, great experience with quick in-and-out check in. Clean, reliable vehicle.Conveniently located at Ace Self Storage, I could move out of my unit at Ace and did not have to drive or pay additional miles.

barbara K.
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Customer did not leave a comment.

Jane P.
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Great experience from start to finish!

Jennifer H.
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Frustrated that we had to pick up the truck so early in the day because this location closed at noon and we were traveling from a great distance to get there in time. Was expecting top pick up in Lawrence at Kassold street address and the UHAUL people that I talked to were very inflexible with this issue. Iwas disappointed

Pavan Kumar M.
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No comments. best place to book uhaul in lawrence. Bus 5 is available for every hour near to this location. this is the added advantage.

Cathy F.
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Customer did not leave a comment.

Anthony K.
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Customer did not leave a comment.

connie C.
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Jessie was very helpful. I was pretty scatter brained as my boyfriend recently had a stroke and I had to pack up all his belongings and move it here to Kansas. In the process I left the paperwork in my pickup truck and she was able to do what she needed to do without putting me out. Great service!!! ??????????

James S.
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Clean location

Sally A.
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Not a thing! Thanks for being so nice!

RUSSELL B.
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Customer did not leave a comment.

Pam H.
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Fabulous, never rented uhaul before. Very helpful. Excellent service and storage also.

GARY S.
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Customer did not leave a comment.

GARY S.
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Michael S.
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DALE G.
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Eric J.
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Christopher F.
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MICHAEL T.
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Customer did not leave a comment.

NOEL P.
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ROBERT L.
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MICHAEL A.
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LESLIE M.
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DENNIS S.
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IRA K.
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I had to hook the treiler myself there was no one hook the lights so I had to pull it with no light & had to park it & unhook it myself. Ira King

DEBBIE V.
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Customer did not leave a comment.

DEBRA V.
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MARLENE B.
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CHRISTY D.
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Had to call to see where to put the keys.

MARIA L.
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Suggest location information be updated and hours of operation be provided to whomver is responsible for upkeep of such information. Thank you

CHRISTY D.
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Customer did not leave a comment.

KRISTIN G.
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Customer did not leave a comment.

BRIAN P.
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Employee was friendly and helpful, but was physically unable to assist, due to the size and weight of the trailer, so I had to lift and move it myself. I would recommend having equipment necessary (jacks / lifts) on the premises, as they did at the pickup location, as my back was sore for several days after unhitching the trailer.

VANCE R.
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Customer did not leave a comment.

CHRYSTAL M.
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Customer did not leave a comment.

CHARLES W.
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I arrived at the pick up place and did the paperwork. she gave me the keys and said there you go. trailer is over there and the truck is there. I had to connect the trailer myself. And load my car mytself! What if I didn't know what I was doing, and the trailer disconnected going down the road. It took me about an hour because the trailer was back in the weeds thigh high. The drop off location was 2000% percent better than the pick up location. As far as I am concerned, I feel that part of the charge is for the truck and trailer to be ready for me with a full tank of gas. it had 3/8 tank and truck not pulled out or connected to a trailer. Then the trailer had another trailers ramp on it, and when I drove my car up on it, it came out. So my car is hanging on with the one tire on the ramp until i told the lady. She said "just let it drop". I asked for cinder blocks or something to avoid damage to my vehicle. She said "go grab a ramp from another trailer". So I found a cinder block and got it off. I told her about the ramp being the wrong ramp thats why it came out like that when I drove up onto the trailer. She says, " just switch it out with one of those trailers". I said ok and did it so I get going and do what I needed to do. This was a rediculous pick up location. The whole time there was a window washer and he had refused to help me because he says he just washes windows. It's a really good thing your drop off location was very nice and I rate it 20 out of 1 and 10. I will be renting another truck and trailer around mid july and if that goes bad then I will be saying forget uhaul and will pay more for a competitor. As a matter of fact I wouldn't mind some reimbersment for that work and time I lost setting up my own truck and trailer and getting scraped up in the weeds trying to connect my trailer. Thank You very much, and I look forward to hearing from you. 562-212-3153 Charles

GLENN A.
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I returned the truck with a half tank of fuel which was 1/4 more than I started with but did not receive any credit for the fuel that I had purchased although, I was charged for the additional 9 miles I had traveled over the alloted miles. Seems as though the 1/4 tank of fuel would have covered that without a problem. I was a bit diappointed with that situation. I was informed that most customers return the trucks with less fuel than they start with. I kinda wonder if they would be charged for the gallons they are short.

gene N.
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Customer did not leave a comment.

STEVE B.
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Customer did not leave a comment.

SHANNON U.
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BRIAN L.
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very ploite and friendly

LEONARD L.
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Customer did not leave a comment.

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The front wheel tie-down straps were badly worn and frayed on the auto transporter. I rigged up chains to supplement them, since this was the only transporter at the location.

No reviews have been submitted for this location.

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