Front office personnel was competent and professional
ROBERT D
Customer Reviews for Acorn Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everybody was nice and helpful!
ROBERT OHonestly, moving sucks and this U-Haul location made it a little bit better.
MARSHA JI couldn’t be any happier with the experience at this location. The gentlemen that check me in was highly professional and knew his job well. The young man that collected the vehicle when I dropped it off was excellent too. Would highly recommend. This location for anyone moving or needing a vehicle . Thanks for a pleasurable experience..
MICHAEL KI don’t see how you can do anything better, the guys in the office were very helpful and professional and friendly, overall they were excellent
Ralph CEverything was acceptable.
ANTHONY PThe young man that helped me when I dropped off the truck was nice and helpful.
WYATT HWalter will handle anything you need 😎
JOSEPH EGreat Service!!!!!!!
CHARLES CMoving is stressful enough but when you can rely on a company such, U-HAUL and especially this particular U-HAUL , it does make the move so much easier. Truck was ready for us, clean and ready to go. We absolutely will be using U-Haul again and will be recommending your services. Thank You.
MARK HHad to clean the inside , cup holders etc. Otherwise it was fine.
ANTHONY PI usually have to clean the Inside of the trucks. Steering wheel , cup holders , etc. I use wipes to clean the inside.
ANTHONY PWhen I arrived I was handled with care, a friendly smile and help right away. The gentleman Sunday 5/11/2025 was helping another customer but was more than happy to help answer my questions and Manuel outside was awesome! They both explained in detailed so I wasn't confused even though I asked them the same question again hahaha. Thank you for that team and their excellent service! Warm Regards, Vince Falcone
MANUEL V👍👍👍👍👍👍👍👍
URI YExcellent experience from beginning to end!
Hector PNothing! Amazing service and very professional. They have a very large fleet and we’re able to accommodate me without an appointment
MAX PInside of truck could be cleaner.
ANTHONY PAlways does a good job
TIMOTHY DThe guys at this location are great! Easy pick up, easy drop off. I ended up needing the trailer for an extra day, they extended the contract without any issues & I was able to even return the trailer easily after hours.
EZIO AAll good
DONNA CThis location has always served me well, but overall poor customer service experience during this rental.
LINDSEY TGreat job again guys, no nonsense or unpleasant surprises just good service 👍
MICHAEL WUnfortunately, the trailer we rented was not big enough. We brought it back within 15 minutes, but still had to pay.
JOSEPH MParking.
JOEL SGreat People
CLARENCE HAlways professional and clean. Amazing guys who works there
GIOVANNY YKeep it up and make it better for the customers
JOHN JTruck passenger side mirror was broken and no A/C.
TORI GNot much, you guys did a great job!!! 5 stars!!
DANIEL GJust keep up the good work
JAMES ANothing great experience
DAMON TThese guys are so helpful and friendly. Makes renting a trailer so easy
MASON HFast and easy process! Thanks
Gregory LAwesome service
JORGE GGreat customer service by both employees! A pleasure to do business here. Happy to return and also recommend.
MARY HFriendly staff and quick service. Thanks.
VAUGHN YFriendly staff, quick service. Thanks!
VAUGHN YThe staff was very friendly each time I went. They were always willing to help. The only thing I didn’t like were the early closing hours during the week of 6pm. There was no way for me to get there by 6pm Monday through Friday because of work. If I ever did get to leave work right at 5, with traffic I wouldn’t even make it there by 6pm, so not being able to access it during the week was rough. When I need storage again in a few months, I’m more likely to look for a location open later, which is unfortunate because I really liked the staff there and the facility was really nice and well kept and cool.
Taylor F | Overall ExperienceWe are regular clients to this location because of their good and friendly service
NERIO UHad a good experience! In and out fast.
MICHAEL SThese guys really hustle and know the equipment. Great team there
MASON HBryce and his team are excellent, I will definitely be using them in the future. Thank you very much.
DAVID FGM is excellent. Very nice. 👍🏻
MICHAEL JIf I’m in this area, this is where I would rent. My U-Haul from and the staff is awesome.
SUZANNE TI did not rent from.this facility it looks like it's in terrible condition. The office smelled horrible amd when the manager didn't like my comments he intentionally directed me to another location the he knew was not currently open, nor did it meet my needs. This place is gross anyway and I found a unit that met all my needs even closer by. Customers, don't take crap from.thesr ppl
Meg S | ReservationVery pleased with facility. Highly recommend to local FAU families,
rachel c | Overall ExperienceConvenient, clean, courteous personnel.
ira r | Overall ExperienceI had very few time to move down from Texas to South Florida and every little help from any of my family members so I really had to rely on UHAUL. I rented a small truck, with an attachment in the back to be able to tow my own car. I got all my boxes, mattress cover from their office, and I was able to hire to guys to load up my bedroom furniture and all my other stuff. I ended up getting my storage from suggestion from them as well and I can honestly say it was great. I never had any issues when coming to get things out of my unit, payment, or even getting someone to answer my questions. I also hired someone in South Florida to help me unload my truck and placed everything in storage. The move was great I was able to watch the guys as they carried everything and I would say my items were well taken care of. I had such a good experience moving as a single woman. Thank you UHAUL!!!
Carime H | Overall ExperienceThe only problem that I had was that the facility close too early at 6 Most of the storages close at 9 pm
cabalen c | Overall ExperienceOffice Manager and her staff is great, and have always been very helpful.
jeffery p | Overall ExperienceI never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.
Maria N | Overall ExperienceThe manager who goes by “Rock” was extremely rude and disrespectful. I had a change of credit card and called multiple times to update. I’m a military contractor so I am out of the country months at a time. When I returned I was two months past due so I called to pay and asked that the late fees be removed because the location did not updated my card. Rock called me cheap and accused me of being broke. He assumed I was broke and refused to believe my side of the story. After 5 years of renting I paid my bill and moved out the same week. Very unprofessional and I will be recommending to everyone to avoid that place. He should not be managing, Poor representation of customer service and poorer execution. There is less expensive alternatives and people who value their customers.
JOHN A | Overall ExperienceMy daughters bedding was molded. I’ve called 3 times since Saturday to speak to someone & no one returns my calls.
Tina P | Overall ExperienceExcellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends
WILLIAM C | Overall ExperienceI had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.
ELSA J | Overall ExperienceAll good
KEVIN H | ReservationWonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Thank you.
nathan a | ReservationGreat service
Michelle V | ReservationThey are every jod Thank you
JULIAN G | Overall Experiencewe reserved a unit for our daughter and she did move into that unit.
Privacy R | First ImpressionsConvenient and close to where I live. Will rent here again when I need to.
Privacy R | First ImpressionsThey were fast and friendly. Made it very easy.
Privacy R | First ImpressionsI ended up not using the facility, but though the entire reservation process was very smooth.
Privacy R | First Impressionsbottom of the barrel storage facility
Privacy R | First ImpressionsShowed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.
Privacy R | First ImpressionsVery good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.
Privacy R | First ImpressionsIndoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous
Privacy R | First Impressionsemployees have been helpful
Privacy R | First ImpressionsI did not use the facility.
Privacy R | First Impressions