Customer did not leave a comment.Marquayle M.
Acre Capital LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service at my location of pick-up . I don't remember the name of the guy who was very helpful but here's his number: +13177780143 ThanksTejas N.
Customer did not leave a comment.Amanda W.
Didn't have a clue what I was supposed to do! Next time I'll have a better understanding- It took me a whole hour to figure out how to get the code to the lock box so I ran to the truck for four hours but I really only got it for three and I didn't get everything moved that I needed to.Crecencio P.
When dropping off, no one came out to look at the truck with me to insure no damages. I took pictures in case something happened to the truck after I left.Tim K.
When I got in the UHaul the fuel gauge was incorrect, it had much less fuel in it then the sign in process on the U-Haul app indicated it should have and I reported it. After returning it, I was charged about double in fuel charges and there was obviously a mistake as the total was 100 bucks for using the U-Haul for an hour and a half driving a total of about 19 miles. I disputed the extra charge because of the error, and was told they would get back to me in a couple days, today I woke up to an email saying they just charged me the same amount without my permission or letting me know anything.Eric P.
The mobile check in feature was exhausting. While I know you need to protect your interests, I would have liked to have known it would take so long to check in. There was nothing on the website or the app that let me know I was going to have to run through all these prompts and pictures it took forever and we were late. Not to mention the truck I reserved was not there and I had to call customer service.Jodie F.
Customer did not leave a comment.daryl C.
Listen to the customer when his concern is the tires and then has a flatJimmie P.
Customer did not leave a comment.Elton A.
Great service, helpful staff picking up, and dropping off at a different location.Robney H.
Staff was nice and accommodating to my needs, will use this location again.Allen P.