Customer Reviews for Acton Road Encore Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acton Road Encore Shell

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Darrell J. on

Rating:

Customer did not leave a comment.

Marcus S. on

Rating:

Great.

Jennifer L. on

Rating:

The representative on Acton Rd was wonderful-very thorough and answered all my questions.

Michael B. on

Rating:

Customer did not leave a comment.

mckenzie H. on

Rating:

Was sent to the wrong address by uhaul TWICE. I also requested blankets and a dollie and the pickup location had neither.

Madelyn D. on

Rating:

The young man who checked me in was very helpful.

Dan M. on

Rating:

The drop off location could not find my rental info even after I showed them the information. They would not take my truck and told me to take it to another location. The other location refused to take the truck citing an expense to take the truck back to the original location. I took the truck back to the original location the next morning. They still did not want to receive it. I left it there.

Marilynne W. on

Rating:

Customer did not leave a comment.

Edgar D. on

Rating:

I was pleased at the way, the person I dealt with took the time to inspect the truck in my presence. He was courteous and complimented me on how clean the vehicle was. No damages and I left it with more fuel than I started. The previous time I dropped off a vehicle at this location they just told me to park it in back and then bring them the key. This time was better.

Terry D. on

Rating:

Customer did not leave a comment.

david R. on

Rating:

No recommendations!! Staff was efficient and courteous at both pick up and drop off!!

Zachary G. on

Rating:

The men running the gas station barely knew anything about the system and it took them 2 hours to even rent me the truck after I made a reservation. They also did not explain the return process at all, and just kinda shoved the keys at me and sent me on my way. I will not be using uhaul again.

Greg G. on

Rating:

In combination with the UHaul App this was super easy!

Penny K. on

Rating:

Customer did not leave a comment.

Cheynna R. on

Rating:

Even though communication was great, I feel like there should be more there to let customers know that it’s more than just a gas station.

Randall C. on

Rating:

I went 6 miles over. I had to drive 20 miles back to where I was loading the truck because I couldn’t get a truck near even though the reservation person on the phone said I could. I returned the truck on full when all I had to do was return it on half a tank. But still got charged for going 6.5 miles over. That is crazy. I explained this to the guy I dropped it off with and he was no help. Poor, poor customer service.

Mason D. on

Rating:

Customer did not leave a comment.

CAROL K. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

Customer did not leave a comment.

DANIEL L. on

Rating:

Very professional and fast, clean and great running truck. If I ever need another one, I'm coming back.

Precious R. on

Rating:

Customer did not leave a comment.

Steven U. on

Rating:

Customer did not leave a comment.

Kimberly T. on

Rating:

Customer did not leave a comment.

Kieran E. on

Rating:

There was trash in the uhaul when I picked it out. I heard something moving while I was driving. Once I got home, I opened the back and saw water bottles and cups.

Steven S. on

Rating:

It was a terrible experience. Our pickup time was 10pm and we didn't get the truck until 1am. The convience store worker refused to give us the keys. The Area Field Manager for uhaul (Kevin) had to call the store manager. We were on the phone with uhaul for hours and were never helped. My wife had to DM someone on Facebook just to get it solved.

Cindy W. on

Rating:

Acton Rd Shell were very friendly and fast!

William B. on

Rating:

Customer did not leave a comment.

Cynthia L. on

Rating:

Customer did not leave a comment.

Jeffrey S. on

Rating:

Easy drop off. Vehicle was logged in with final bill by email in less than one hour.

Zackery N. on

Rating:

Customer did not leave a comment.

Dennis G. on

Rating:

Customer did not leave a comment.

Edgar D. on

Rating:

The person at the Shell station where the drop off was located was difficult to understand and very curt. I asked her what I needed to do and she said park it behind the building then give her the key. I did so after taking several photos to show its location, fuel gauge, mileage and condition. I turned in the key and expected some sort of checklist to be gone over but it was not forthcoming. Perhaps this is how a lot of places do the rental. I may rent again but will expect better next time. I will say the vehicle performed as hoped so no problem with that and it resulted in a successful move. Thanks for that U-Haul.

Katy B. on

Rating:

Customer did not leave a comment.

mark M. on

Rating:

Customer did not leave a comment.

Kevin G. on

Rating:

Customer did not leave a comment.

Denese E. on

Rating:

Customer did not leave a comment.

Taylor J. on

Rating:

Customer did not leave a comment.

Joy H. on

Rating:

Our experience was great! The people were friendly and helpful. I would definitely recommend using this U-Haul facility.

Alain G. on

Rating:

Limited service and upplies at this location

Michelle R. on

Rating:

Clerk was not willing to give me a copy of ALL of the pages of my rental agreement without me INSISTING that I would not be leaving without them??

David E. on

Rating:

Check out and check in process could be faster.

perry L. on

Rating:

Customer did not leave a comment.

Glen M. on

Rating:

I rented a 15 foot tuck, only went 16 miles, and had the truck for 10 hours and was charged for 2 days! Completely ridiculous!

Mark P. on

Rating:

When turning in the vehicle using the app, it needs to tell you what to do with the keys. I was dropping off at a shell station with no signage or uhaul personnel present.

Betty M. on

Rating:

Customer did not leave a comment.

Byron M. on

Rating:

Customer did not leave a comment.

Kathryn M. on

Rating:

Customer did not leave a comment.

Tristin T. on

Rating:

Have the employees go out to the vehicle and perform the return checks with them there if they request it. I would have preferred it.

CORY F. on

Rating:

Customer did not leave a comment.

sylivia G. on

Rating:

Customer did not leave a comment.

Greg E. on

Rating:

just handed key to attendant and walked out; final charges were emailed to me within an hour; excellent experience

David M. on

Rating:

I was supposed to pick up the truck at a place in Westover, y’all called my wife the day before and let us know we had to come all the way in to Birmingham to get the truck. This was an hour delay on the day of our move.

Jim H. on

Rating:

Make sure that the truck is really reserved st the location that was selected to pickup not at some far away place

Suzanne H. on

Rating:

Windshield wiper reservoir was empty

mike W. on

Rating:

Truck was filthy and full of debris. Windshield wipers worthless. Less than half full tank when picked up. Old equipment 80,000 miles. Very sluggish. Originally told had 910 miles but was charged for extra miles. Ordered 24 blankets and was directed to second location to pick up blankets which was out of way and made me late for movers. Very unsatisfactory. Would like follow up.

Bradley L. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Pamela W. on

Rating:

Customer did not leave a comment.

Kenisha C. on

Rating:

The clerk did not greet me. He looked as if he was mad that i brought the truck. All he told me is you all was going to email me. The end.

Sean B. on

Rating:

While the people were nice, it is a gas station and the location itself wasn't inviting. I wouldn't recommend anyone bc I wouldn't recommmend UHAUL at all.

John D. on

Rating:

Customer did not leave a comment.

katie P. on

Rating:

First of all they did not have the truck that I reserved 2-3 weeks in advance. They made not effort to find me a truck at another location. That was up to me. When I could not find one I realized this location had a smaller truck that might work, but it was reserved for another customer later that evening. Instead of renting me that truck and giving themselves the full day to find that customer another truck they were willing to send me away empty handed. When I finally had a manager convince him to lease me the truck on site they charged me full price. NO compensation for their HUGE mistake. NO compensation for their HUGE inconsideration. NEVER use this site or the Mtn Brook site. Both were pathetic.

NATIMAH C. on

Rating:

Customer did not leave a comment.

Emma C. on

Rating:

THANK YOU for working with us to extend our drop-off time. It really removed the stress from our move. We will definitely use U-Haul again.