Customer Reviews for Acton Road Encore Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acton Road Encore Shell

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Josette R.
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Customer did not leave a comment.

Timothy F.
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I paid for this rental online ahead of time to save time at the location. However, the truck was not at all ready for us when we showed up and we spent over a half hour waiting to receive the truck. On top of this, the lady helping us refused to wear her mask--she kept it on her chin. Did not feel safe at all.

Charles L.
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Customer did not leave a comment.

Ronald B.
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The manager who was called to receive the return was very rude. I had trouble understanding his very heavy accent, but more than that, he never said thank you, just snapped out commands for the keys, “wait here” (this is during COVID with people wandering all over the store with no masks), etc. I'm moving out there and I will never use that store again.

Angela P.
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Customer did not leave a comment.

JAMES M.
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Customer did not leave a comment.

Beth S.
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Even though I reserved on my phone, pick up took 30 min. The cab has old French fries and other trash from a previous renter.

paula D.
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Incompetent personnel. Had to re-enter info, which I had done when reserved the truck and again before pick-up on line. She did not speak fluent English, difficult to understand, and it being a service station, she waited on other customers before completing my transaction. The truck was nasty dirty, seats were smeared with dirt, ashes & sticky food in cup holders, floors dirty & trash left in truck. She did not have the dolly I requested, but charged more for the appliance dolly. Would never use that location again!

Timothy H.
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No

KAREN L.
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Customer did not leave a comment.

John J.
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Customer did not leave a comment.

Glendale S.
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Customer did not leave a comment.

Brent B.
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The prep work that was completed during the on-line reservation was a complete waste of time. I went through the trouble of submitting my driver's license, only to have to do it again at check-in. The location for pick up was moved. and the drop off location was lost. I am not sure why I have to input so much information to only have to do it again. The lady did not even have the size truck that I ordered. I had to pick from what was on their lot. The experience was horrible and I will refrain for renting from UHaul in the future. It was a circus.

Lisa L.
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there was a hole in the bed of the truck and it rained and our stuff got wet

Matthew P.
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Customer did not leave a comment.

Robert C.
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It took a long time to check out. They didn't have the size dolly I requested and they charged me $2 more for a larger one. However, they were polite and helpful.

chelsi W.
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The location I picked up at was great. It was clean, very convenient, friendly staff, and had great hours for pick up/drop off. However, U-haul as a company was a huge disappointment, and I will do my best not to rent again from them.

Rhonda C.
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Customer did not leave a comment.

Bernadette S.
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Customer did not leave a comment.

George C.
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May or not be specific to the drop off location, however, it took some hours before I received electronic notice that I returned the vehicle.

John L.
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Customer did not leave a comment.

Leslie S.
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Customer did not leave a comment.

DAVID K.
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Customer did not leave a comment.

Jalisa W.
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Online check in took long

Lance H.
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It was inside a convenient store and even though we had checked in online we still had to do a lot inside the store. The employee and most of the customers were not wearing masks and it was a vulnerable time due to the virus.

Jennifer J.
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Customer did not leave a comment.

ERIC B.
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Couldn't check in vehicle, app experience is horrible

Lyndsey S.
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Don't steal their Uhaul then overcharge them.

Corey L.
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Nothing! Carlos was nice when I returned the truck!

JOSHUA W.
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Customer did not leave a comment.

Ricardo A.
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Customer did not leave a comment.

Dan D.
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Great attitude and service. Processed in and out in seconds.

MARK S.
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Customer did not leave a comment.

Kacie A.
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Customer did not leave a comment.

Wayne E.
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Just perfect. Easy in, easy out. Fast service.

Alex T.
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The person working at this location did not help me at all. I was also charged more than I should have been charged and they didn't even check in the rental when I arrived.

Keiriona G.
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Customer did not leave a comment.

Patrick C.
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Customer did not leave a comment.

Jefferson L.
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Customer did not leave a comment.

brad H.
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Customer did not leave a comment.

debra A.
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Customer did not leave a comment.

Michael M.
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This is a very small station with no marked areas to return the vehicle. After parking it near other vehicles and walking through the rain to the counter, I was told I couldn't park it there and to please move it to another (specified) location. Back out through the rain, move the truck and walk back in. Didn't make for a pleasant experience.

Darrell J.
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Customer did not leave a comment.

Marcus S.
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Great.

Jennifer L.
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The representative on Acton Rd was wonderful-very thorough and answered all my questions.

Michael B.
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Customer did not leave a comment.

mckenzie H.
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Was sent to the wrong address by uhaul TWICE. I also requested blankets and a dollie and the pickup location had neither.

Madelyn D.
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The young man who checked me in was very helpful.

Dan M.
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The drop off location could not find my rental info even after I showed them the information. They would not take my truck and told me to take it to another location. The other location refused to take the truck citing an expense to take the truck back to the original location. I took the truck back to the original location the next morning. They still did not want to receive it. I left it there.

Marilynne W.
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Customer did not leave a comment.

Edgar D.
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I was pleased at the way, the person I dealt with took the time to inspect the truck in my presence. He was courteous and complimented me on how clean the vehicle was. No damages and I left it with more fuel than I started. The previous time I dropped off a vehicle at this location they just told me to park it in back and then bring them the key. This time was better.

Terry D.
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Customer did not leave a comment.

david R.
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No recommendations!! Staff was efficient and courteous at both pick up and drop off!!

Zachary G.
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The men running the gas station barely knew anything about the system and it took them 2 hours to even rent me the truck after I made a reservation. They also did not explain the return process at all, and just kinda shoved the keys at me and sent me on my way. I will not be using uhaul again.

Greg G.
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In combination with the UHaul App this was super easy!

Penny K.
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Customer did not leave a comment.

Cheynna R.
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Even though communication was great, I feel like there should be more there to let customers know that it's more than just a gas station.

Randall C.
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I went 6 miles over. I had to drive 20 miles back to where I was loading the truck because I couldn't get a truck near even though the reservation person on the phone said I could. I returned the truck on full when all I had to do was return it on half a tank. But still got charged for going 6.5 miles over. That is crazy. I explained this to the guy I dropped it off with and he was no help. Poor, poor customer service.

Mason D.
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Customer did not leave a comment.

CAROL K.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

DANIEL L.
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Very professional and fast, clean and great running truck. If I ever need another one, I'm coming back.

Precious R.
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Customer did not leave a comment.

Steven U.
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Customer did not leave a comment.

Kimberly T.
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Customer did not leave a comment.

Kieran E.
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There was trash in the uhaul when I picked it out. I heard something moving while I was driving. Once I got home, I opened the back and saw water bottles and cups.

Steven S.
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It was a terrible experience. Our pickup time was 10pm and we didn't get the truck until 1am. The convience store worker refused to give us the keys. The Area Field Manager for uhaul (Kevin) had to call the store manager. We were on the phone with uhaul for hours and were never helped. My wife had to DM someone on Facebook just to get it solved.

Cindy W.
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Acton Rd Shell were very friendly and fast!

William B.
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Customer did not leave a comment.

Cynthia L.
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Customer did not leave a comment.

Jeffrey S.
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Easy drop off. Vehicle was logged in with final bill by email in less than one hour.

Zackery N.
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Customer did not leave a comment.

Dennis G.
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Customer did not leave a comment.

Edgar D.
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The person at the Shell station where the drop off was located was difficult to understand and very curt. I asked her what I needed to do and she said park it behind the building then give her the key. I did so after taking several photos to show its location, fuel gauge, mileage and condition. I turned in the key and expected some sort of checklist to be gone over but it was not forthcoming. Perhaps this is how a lot of places do the rental. I may rent again but will expect better next time. I will say the vehicle performed as hoped so no problem with that and it resulted in a successful move. Thanks for that U-Haul.

Katy B.
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Customer did not leave a comment.

mark M.
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Customer did not leave a comment.

Kevin G.
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Customer did not leave a comment.

Denese E.
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Customer did not leave a comment.

Taylor J.
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Customer did not leave a comment.

Joy H.
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Our experience was great! The people were friendly and helpful. I would definitely recommend using this U-Haul facility.

Alain G.
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Limited service and upplies at this location

Michelle R.
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Clerk was not willing to give me a copy of ALL of the pages of my rental agreement without me INSISTING that I would not be leaving without them??

David E.
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Check out and check in process could be faster.

perry L.
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Customer did not leave a comment.

Glen M.
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I rented a 15 foot tuck, only went 16 miles, and had the truck for 10 hours and was charged for 2 days! Completely ridiculous!

Mark P.
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When turning in the vehicle using the app, it needs to tell you what to do with the keys. I was dropping off at a shell station with no signage or uhaul personnel present.

Betty M.
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Customer did not leave a comment.

Byron M.
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Customer did not leave a comment.

Kathryn M.
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Customer did not leave a comment.

Tristin T.
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Have the employees go out to the vehicle and perform the return checks with them there if they request it. I would have preferred it.

CORY F.
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Customer did not leave a comment.

sylivia G.
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Customer did not leave a comment.

Greg E.
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just handed key to attendant and walked out; final charges were emailed to me within an hour; excellent experience

David M.
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I was supposed to pick up the truck at a place in Westover, y'all called my wife the day before and let us know we had to come all the way in to Birmingham to get the truck. This was an hour delay on the day of our move.

Jim H.
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Make sure that the truck is really reserved st the location that was selected to pickup not at some far away place

Suzanne H.
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Windshield wiper reservoir was empty

mike W.
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Truck was filthy and full of debris. Windshield wipers worthless. Less than half full tank when picked up. Old equipment 80,000 miles. Very sluggish. Originally told had 910 miles but was charged for extra miles. Ordered 24 blankets and was directed to second location to pick up blankets which was out of way and made me late for movers. Very unsatisfactory. Would like follow up.

Bradley L.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Pamela W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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