Customer Reviews for Acton Road Encore Shell
(U-Haul Neighborhood Dealer)

143 reviews

2423 Acton Rd   Vestavia Hills, AL 35243

(205) 547-2111

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(205) 547-2111

2423 Acton Rd
Vestavia Hills, AL 35243

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great place. Carlos was absolutely great to help us with the rental.

AFTAB J. 
Rating:
4.0

Customer did not leave a comment.

REBECCA E. 
Rating:
5.0

Customer did not leave a comment.

KELLEY E. 
Rating:
4.0

Customer did not leave a comment.

Tim W. 
Rating:
2.0

I want to start by saying that I had great customer service while picking up the truck. The man who helped me was very nice and attentive. The location just did not have many options and they did not provide the truck I originally reserved. This caused a lot of trouble as I tried to park and maneuver this truck during my move. I asked for a 10-foot truck because I knew I had to park at a hotel. I received a text message the day before my reservation confirming me for a 15-foot truck. I was very frustrated by this. I also reserved the truck for 7:30 AM and the confirmation said 11:30 AM. I was able to get it moved up to a little after 9:00, but this delayed my trip and meant that I had to drive well into the night to make it to my destination.

AMBER H. 
Rating:
3.0

AC needs to be fixed in truck! Barely cools.

John G. 
Rating:
3.0

Since it was not a dedicated U-Haul location: 1) I was not able to change the drop off date or location when picking up the truck. 2) The dolly we requested with the online order was not in the truck, so we did not have one during our move. The gas station attendant was very courteous & tried to help us, but there was only so much he could do.

Kelley E. 
Rating:
2.0

My pick up location was 17miles from my house adding significant extra mileage to my trip. In total I was originally supposed to be paying $140 but ended up spending close to $180 due to extra mileage and gas to fill the truck back up. Then the location I originally booked for pickup didn't even call me and tell me they didn't have the truck. I had driven all the way there just to be sent 20 minutes in the opposite direction. Then while trying to pick up the car at the new location there were difficulties there as well. Overall wasn't my best experience with uhaul definitely considering taking my business elsewhere next time I move .

SYDNIE M. 
Rating:
5.0

Customer did not leave a comment.

Austin F. 
Rating:
4.0

Customer did not leave a comment.

ALBERT D. 
Rating:
3.0

Customer did not leave a comment.

WADE D. 
Rating:
1.0

The rental ppl were rude. The truck had ants and it shakes when you go over 40mph. The truck needs to be serviced. The store charged me for gas after we returned it back the way we received the truck. Worst experience ever. WILL NEVER GO BACK.

Nakasezia M. 
Rating:
3.0

Customer did not leave a comment.

micah B. 
Rating:
2.0

Though I had reserved and selected appropriate options online, this gas station attendant asked to add more charges they implied were necessary yet wouldn't explain, therefore my bill ended up higher than it should have. I'm NOT likely to use this location again.

GLORIA P. 
Rating:
2.0

Customer did not leave a comment.

kasra H. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
1.0

Train the people to receive trucks and work on customers service skills. Not helpful at all, I was at this location for over an hour trying to get someone to take the truck. Worst experience ever!

DIANNA L. 
Rating:
4.0

Customer did not leave a comment.

Lori J. 
Rating:
1.0

I spoke with the teller and noted my concerns she said you are all set no problems . and then charged me $114.00

DEANDRE W. 
Rating:
3.0

It was fine but prefer a uhaul center

John D. 
Rating:
1.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

Gerard K. 
Rating:
3.0

Customer did not leave a comment.

James K. 
Rating:
5.0

The lady who served us from the counter when we were picking up the truck was an exceptional customer service representative. I had mixed up my reservation and she was able to quickly fix it and get me on my way. I forgot to get her name but a big shout out to her

TERESA W. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Reynold L. 
Rating:
1.0

The lady on the phone when I made the appt majorly screwed up everything. I had to speak to 3 different people at three different number and line calls with average wait times before they answered between 20-30 mins. NO ONE knew what was going on and NO ONE could help. The “local guy” that the girl at the Acton Road location called in his cell phone was VERY unhelpful and was not accommodating or even nice. Awful Awful Awful experience. Very dissatisfied and Very Disappointed. ONLY nice person was the Cashier at the Acton Road location and the last guy I talked to in Dallas TX.

GARY P. 
Rating:
1.0

Do not change locations without speaking to customer directly. If location results in higher mileage, reduce rate accordingly

JARINDA W. 
Rating:
1.0

Spend more time ranking to the customer instead of conversing with one another, constantly had to ask if she was talking to me or her work companion. It appeared Truck had not been cleaned inside or out. I was also told truck was full of fuel but was only 3/4 of a tank. The drop-off was confusing as well

BART B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Super friendly service

MALCOLM D. 
Rating:
1.0

I ordered a 10' truck, they didn't have any so i got a 15'. I ordered a dolly, they didn't have any. I have rented trucks multiple times, and twice the pickup location was changed (this was one of those times), and the truck size was "upgraded" for free (this was also one of those times - I didn't want a bigger truck). But, for me to reserve a dolly and for this location to not have one was poor customer service.

Darin H. 
Rating:
1.0

The Cashiers attitude towards them personally processing truck returns is shameful👎🏾. Will not be returning.

Latoya K. 
Rating:
1.0

Employees tried to charge me additional funds for gas mileage, even after we both saw the rental was returned at the correct amount. Stated it was nothing he could do even after we both checked the gas mileage..

Akeyla C. 
Rating:
3.0

Customer did not leave a comment.

Shardeia S. 
Rating:
3.0

Misleading with the $19.99 advertised price ended up paying nearly $100 dollars.

Brandy G. 
Rating:
5.0

Customer did not leave a comment.

Josette R. 
Rating:
1.0

I paid for this rental online ahead of time to save time at the location. However, the truck was not at all ready for us when we showed up and we spent over a half hour waiting to receive the truck. On top of this, the lady helping us refused to wear her mask--she kept it on her chin. Did not feel safe at all.

Timothy F. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
3.0

The manager who was called to receive the return was very rude. I had trouble understanding his very heavy accent, but more than that, he never said thank you, just snapped out commands for the keys, “wait here” (this is during COVID with people wandering all over the store with no masks), etc. I'm moving out there and I will never use that store again.

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

Even though I reserved on my phone, pick up took 30 min. The cab has old French fries and other trash from a previous renter.

Beth S. 
Rating:
1.0

Incompetent personnel. Had to re-enter info, which I had done when reserved the truck and again before pick-up on line. She did not speak fluent English, difficult to understand, and it being a service station, she waited on other customers before completing my transaction. The truck was nasty dirty, seats were smeared with dirt, ashes & sticky food in cup holders, floors dirty & trash left in truck. She did not have the dolly I requested, but charged more for the appliance dolly. Would never use that location again!

paula D. 
Rating:
5.0

No

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Glendale S. 
Rating:
1.0

The prep work that was completed during the on-line reservation was a complete waste of time. I went through the trouble of submitting my driver's license, only to have to do it again at check-in. The location for pick up was moved. and the drop off location was lost. I am not sure why I have to input so much information to only have to do it again. The lady did not even have the size truck that I ordered. I had to pick from what was on their lot. The experience was horrible and I will refrain for renting from UHaul in the future. It was a circus.

Brent B. 
Rating:
3.0

there was a hole in the bed of the truck and it rained and our stuff got wet

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
4.0

It took a long time to check out. They didn't have the size dolly I requested and they charged me $2 more for a larger one. However, they were polite and helpful.

Robert C. 
Rating:
5.0

The location I picked up at was great. It was clean, very convenient, friendly staff, and had great hours for pick up/drop off. However, U-haul as a company was a huge disappointment, and I will do my best not to rent again from them.

chelsi W. 
Rating:
4.0

Customer did not leave a comment.

Rhonda C. 
Rating:
2.0

Customer did not leave a comment.

Bernadette S. 
Rating:
3.0

May or not be specific to the drop off location, however, it took some hours before I received electronic notice that I returned the vehicle.

George C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Online check in took long

Jalisa W. 
Rating:
2.0

It was inside a convenient store and even though we had checked in online we still had to do a lot inside the store. The employee and most of the customers were not wearing masks and it was a vulnerable time due to the virus.

Lance H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
1.0

Couldn't check in vehicle, app experience is horrible

ERIC B. 
Rating:
1.0

Don't steal their Uhaul then overcharge them.

Lyndsey S. 
Rating:
5.0

Nothing! Carlos was nice when I returned the truck!

Corey L. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
4.0

Customer did not leave a comment.

Ricardo A. 
Rating:
5.0

Great attitude and service. Processed in and out in seconds.

Dan D. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Customer did not leave a comment.

Kacie A. 
Rating:
5.0

Just perfect. Easy in, easy out. Fast service.

Wayne E. 
Rating:
2.0

The person working at this location did not help me at all. I was also charged more than I should have been charged and they didn't even check in the rental when I arrived.

Alex T. 
Rating:
5.0

Customer did not leave a comment.

Keiriona G. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Jefferson L. 
Rating:
5.0

Customer did not leave a comment.

brad H. 
Rating:
4.0

Customer did not leave a comment.

debra A. 
Rating:
3.0

This is a very small station with no marked areas to return the vehicle. After parking it near other vehicles and walking through the rain to the counter, I was told I couldn't park it there and to please move it to another (specified) location. Back out through the rain, move the truck and walk back in. Didn't make for a pleasant experience.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Great.

Marcus S. 
Rating:
5.0

The representative on Acton Rd was wonderful-very thorough and answered all my questions.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

Was sent to the wrong address by uhaul TWICE. I also requested blankets and a dollie and the pickup location had neither.

mckenzie H. 
Rating:
5.0

The young man who checked me in was very helpful.

Madelyn D. 
Rating:
1.0

The drop off location could not find my rental info even after I showed them the information. They would not take my truck and told me to take it to another location. The other location refused to take the truck citing an expense to take the truck back to the original location. I took the truck back to the original location the next morning. They still did not want to receive it. I left it there.

Dan M. 
Rating:
4.0

Customer did not leave a comment.

Marilynne W. 
Rating:
4.0

I was pleased at the way, the person I dealt with took the time to inspect the truck in my presence. He was courteous and complimented me on how clean the vehicle was. No damages and I left it with more fuel than I started. The previous time I dropped off a vehicle at this location they just told me to park it in back and then bring them the key. This time was better.

Edgar D. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

No recommendations!! Staff was efficient and courteous at both pick up and drop off!!

david R. 
Rating:
1.0

The men running the gas station barely knew anything about the system and it took them 2 hours to even rent me the truck after I made a reservation. They also did not explain the return process at all, and just kinda shoved the keys at me and sent me on my way. I will not be using uhaul again.

Zachary G. 
Rating:
5.0

In combination with the UHaul App this was super easy!

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Penny K. 
Rating:
3.0

Even though communication was great, I feel like there should be more there to let customers know that it's more than just a gas station.

Cheynna R. 
Rating:
1.0

I went 6 miles over. I had to drive 20 miles back to where I was loading the truck because I couldn't get a truck near even though the reservation person on the phone said I could. I returned the truck on full when all I had to do was return it on half a tank. But still got charged for going 6.5 miles over. That is crazy. I explained this to the guy I dropped it off with and he was no help. Poor, poor customer service.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Mason D. 
Rating:
5.0

Customer did not leave a comment.

CAROL K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Very professional and fast, clean and great running truck. If I ever need another one, I'm coming back.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Precious R. 
No reviews have been submitted for this location.

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