Make the return directions less confusing. You changed my return site and they were closed. I was unaware of that procedure until I tried to call uhaul and was on hold for 20 min. Finally I found the drop box.
Gladys S.
Customer Reviews for Adams Market Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There shouldn't be ANY REASON WHY MY CAR WAS CHARGED 128 the truck was 1995. Not NOT 29.95 and filled the table back up exactly how it was so there is not reason to charge me 79 miles for gas when I only had the truck for 2 1/2 hrs
Shanon L.Thank you
Josaphat L.The check in process at the store took a while but I was glad to order a vehicle and pick it up that same day.
GEOFFREY L.I had originally requested a pickup at a location in Groton, CT at 0930. I was called the day prior and told that because it was already booked by someone else (even though the website let me book it weeks ahead) that they would have to change my location and time. When I got the truck finally none of the extra stuff that I payed for like the dolley or moving blankets were in the back of the truck. I dont know if this is the owner of the stores fault or U-Haul but it was very annoying, especially since I booked this ahead of everything and paid for those items.
Patrick L.It's a very crowded parking lot.
Michael K.I will never used a third party uhaul location ever again, these people at this citco location are running a VERY shady operation. I had reserved my truck online, I only had to pick it up. Guy behind the counter made me redo my reservation on his phone and increased the payment and even included insurance when I said no, and also I personally opted out on the online reservation. Upon returning the truck, a different person was behind the counter and they acted dumb, they had no clue what I was explaining to them to reverse what they had done. I ended up calling customer service which I never got a response from anyways. While returning the truck I was charged for returning the truck with less gas lol when I clearly returned it with even more gas than I picked it up with! All in all this was a EXTREMELY shady place to say the least. I will never use them again and to whoever reads this. I would certainly revoke this place from uhaul as they are forcing people to redo their reservation and charging them more!
LUIS B.The order was not processed correctly and the store clerk was unable to help me complete the truck rental. HOWEVER Joshua FADDEN came to the rescue. He drove to the site and corrected the order. He was courteous, pleasant, and made it a more acceptable situation. He is fantastic! Thanks again Josh!
emad E.