Keep satisfied to customer
Tony O.
Adams Market Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New London, CT 06320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Having rented Uhaul trucks for over 10 years, for some reason here I had to spend 45 minutes on the phone, having three other people verify they know me by phone. I wasn't able to inspect the inside of the truck and mileage before "approving" them - because the shop wouldn't give me the keys until I had. We didn't get the packing blankets we asked for and the shop said they didn't know anything - they just had the keys.
John K.This was a bad experience picking up the UHaul. Based on what the UHaul website and the customer service specialist who called to confirm my reservation had said - that this was a UHaul service center from which I could get the truck as well as rent any moving supplies I needed - I arrived and found to my complete dismay that this was not the case at all. This was a gas station, not a UHaul rental facility. The only thing that went right was that that the UHaul was parked there. The gas station attendant was confused and very visibly flustered that I showed up, as per the contract, to rent the truck. He had no moving supplies whatsoever to offer to assist the move, which was hugely disappointing and created a problem for me to solve after I left. The gas station attendant had to simultaneously attend to his own customers while calling up UHaul on his cell phone to figure out what to do about serving me. Either UHaul's app or the internet in the gas station were not functioning correctly, so even though I did my part correct in scanning my ID on my phone to rent the UHaul, the scan didn't go through on their system, meaning I had to wait for over 20 minutes while a UHaul "Dispatcher" drove out to problem-solve. He was eventually able to scan my ID on his phone and get me squared away, minus the rental supplies that I had expected. Altogether, I found the experience frustrating in terms of confusion from the staff, lack of expected supplies to rent, and how very long the process took.
Matt L.Not over charge me… I only had the vehicle for 6 hours how am I being charge for two days???? Calling in the morning!
Hanoka B.Make the return directions less confusing. You changed my return site and they were closed. I was unaware of that procedure until I tried to call uhaul and was on hold for 20 min. Finally I found the drop box.
Gladys S.