Customer Reviews for Advanced Auto
(U-Haul Neighborhood Dealer)

452 reviews

1529 Maple Rd   Joliet, IL 60432

(815) 272-2293

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 272-2293

1529 Maple Rd
Joliet, IL 60432

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was charged $32.00 more for something I didn't ask nor informed of a different quote other than quoted

Donnie M. 
Rating:
5.0

Excellent customer service. U-Haul equipment was clean and in excellent shape. Transaction went very smoothly. Will definitely use this service and location again!

Gretchen B. 
Rating:
5.0

great service

Richard R. 
Rating:
4.0

This comment is not for this location but for uhaul itself. Renting was easy enough but establishing a convenient location and pickup time that would fit the time schedule of my loading crew was not smooth. I understand that the trailers were in high demand but you need to coordinate your need with trailer availability when uhaul can provide.

Stephen S. 
Rating:
5.0

Fastest Uhaul dealer I've ever been to. Quick and convenient

Robert J. 
Rating:
5.0

Very friendly and great to work with.

Eric F. 
Rating:
5.0

Proprietor was very accommodating.

robert C. 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
5.0

Very friendly service and easy location to find . Would return again

Nicholas R. 
Rating:
5.0

Great customer service! What a good guy! Thank you!

Allison D. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

The location is at present a temporary one as the permanent address is under construction. In every way, the franchise owner Rich was professional and a pleasure to deal with. The total cost came in way under my expectations and the truck was ideal for the moving task. Will definitely use this service location again when needed.

JEFF C. 
Rating:
5.0

Great customer service

Richard R. 
Rating:
5.0

Super friendly and customer focused service!

Xinci Y. 
Rating:
5.0

The site was very informative and answered all my questions. Was helpful and went above and beyond in customer service.

Corinna D. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
4.0

I actually was guided to a different location in Lockport. That location was good and friendly. Would have been excellent if I would have received both dollies I paid for. Only had use of one... Got no refund either.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

The online check in was horrible! It took over an hour and the text option vanished mid text! The the phone support was even worse!

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Check engine light on

Alexander B. 
Rating:
5.0

Great Service.....

Renisha H. 
Rating:
4.0

I think there need to be better communication with the overall process of the prospective amount of what the total would be.

David S. 
Rating:
5.0

Highly recommend. Very helpful in getting a truck and equipment for our move.

Chandran D. 
Rating:
5.0

The gentlemen I spoke with that handled my uhaul experience at Pleasant St. was very easy to work with. After having a very uneasy start with moving, these gentlemen assisted me and helped me turn the day around.

zhane J. 
Rating:
1.0

The Manayer was rude using Angry voice all the time he never tell me about the safe mueve charge and wen I ask him he He told me becauseI reserve it at another location they put it on for me i call the other location and they never Did it And then he left you should see what i Sign The type of customer service I'm pretty sure you guys we'll never A sept it i well never rent any other truck in this place

Noe P. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Wonderful location.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Gregory V. 
Rating:
5.0

Rich was awesome. He helped us understand all our options and gave us a great deal. We really appreciated his help.

Tracy S. 
Rating:
5.0

What a great guy to do business with at advanced Auto! So friendly I feel like I met a new friend! I will always rent from uhaul.

John P. 
Rating:
1.0

My car was not properly secured to the dolly and one of the straps holding my wheel was broken

Samantha K. 
Rating:
5.0

GREAT owner came in early to make sure I got it early and had everything ready to go. would highly recommend this distributer to my friends

Antonio W. 
Rating:
3.0

Customer service was good. Did this through mobile and for the first time and it wasn't working but the guy at the location was good at explaining out everything and a gentleman. I would come to this location again.

Edgar T. 
Rating:
5.0

Customer did not leave a comment.

Jay V. 
Rating:
5.0

Fast and friendly service. Equipment in very good condition.

Lawrence Y. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Julie U. 
Rating:
5.0

Customer did not leave a comment.

Billryka N. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Owner was very helpful Definitely use and recommend this location

Joy C. 
Rating:
5.0

Daniel was extremely friendly and helpful.

David K. 
Rating:
4.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

The guys over at Advanced Auto are always really nice and super helpful. They keep the trailers in tip-top condition as well. Rented a brand new trailer from these guys. Will keep returning for all my rental needs!

Nicholas G. 
Rating:
5.0

Great service and quality equipment!!

Greg R. 
Rating:
2.0

When I arrived the truck was parked in by another truck and I was doing a mobile phone pick so no one was available to move the truck so I could get my truck. I had to physically pick up by hand and move three uhaul trailers to make a path so I could pick up the truck I reserved.

Bart D. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

As I wanted to rent for 10/10/19 with return date of 10/11/19 I was not. Given that option...customer service representative was not listening to my request...replay the recorded reservation...it will make clear...

brenda B. 
Rating:
5.0

The gentleman at Advanced Auto was MORE THAN HELPFUL! He came in to help me check out my uhaul even though he didn't have too! That helped tremendously!! I found the app to be VERY CONFUSING when I went to pick up the truck, so hin being there was a great service

Lee K. 
Rating:
5.0

I would honestly say all aspects of customer service were delivered perfectly by this location and I could not give you 1 thought of negativity about the their performance in any way. I was presented with the cleanliness location, some of the friendliest and most honest customer service out you can experience, and a great piece of equipment to top it all off. Overall I'd say it was 5/5

Aurelius L. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Colleen O. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Cherise Y. 
Rating:
5.0

Fantastic everything.

Robert K. 
Rating:
5.0

Great experience! Provided me assistance with getting my ball hitch properly set. Fast and and friendly.

William C. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Rented multiple times from this location. I have never had a problem, friendly and courteous every time. Oh yeah!!!! I am Hispanic don't know what the other ladies problem was.

fred A. 
Rating:
1.0

Sorry to say it was not customer friendly, As I walked in with my grandmother she even noticed no welcome as she sat down while I asked about my reservation. Their were two young adults a male and female in the office. I proceeded to ask about my reservation got the keys and left. Upon my return to drop off the rental I was greeted by only one older gentleman who said Hi how can I help you, the two same young adults who were their yesterday again didn't speak. Let's just say that if your Hispanic and need to rent DO NOT RENT HERE The vibe was not a Welcome!! I definitely will not be going back.

Francisca V. 
Rating:
3.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Larry O. 
Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
5.0

Get the damn truck closer to where the person lives..

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Jean N. 
Rating:
5.0

Customer did not leave a comment.

Kate B. 
Rating:
5.0

Nothing to improve. Excellent service. Moving made easy.

Matthew J. 
Rating:
5.0

Everything was awesome, the motorcycle trailer. With the special notch. For the front wheel. And the abundant TIE downs the great ramp. awesome, and the price. Awesome, compare to a hernia operation. The trailer is priceless.

tim H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Parker H. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

This location will be our only UHaul rental location from now on! Excellent customer service!

Lori D. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

THERESE F. 
Rating:
5.0

Customer did not leave a comment.

TODD K. 
Rating:
5.0

Customer did not leave a comment.

Lester O. 
Rating:
5.0

The whole experience was great. Good reliable vehicles!

Alexandra I. 
Rating:
5.0

Uhaul agent was very nice..went through everything with us. Higly reccomend this location

kathy C. 
Rating:
5.0

Excellent location-Great customer service.

Herbert B. 
Rating:
5.0

great service, very friendly and professional, by the time I sign all the paperwork the younger gentleman already hooked the trailer for me, so no extra time lost, and I didn't touch a thing too. Highly recommended location!

Zlatko M. 
Rating:
5.0

NOTHING! The staff here was top notch and they went above and beyond to ensure we had a great experience! We changed our pickup date and asked for an extra day to drop off the truck and trailer( which it turned out we didn't need). The day we were to pickup the truck and have our Ford Escape loaded on the trailer I rec'd a call from Uhaul @4:15PM reminding me of our appt. The store was closing @5PM, Oh no! I had lost track of time but made it to the Uhaul location @4:50PM. Staff happily attached the trailer and loaded our Escape on the trailer and we were done in 10 minutes and driving away. It would have been a nightmare if we missed this step and had to leave the next day.

Mike H. 
Rating:
3.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

May be a 5x10 enclosed trailer

Anselmo T. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Ernest C. 
Rating:
5.0

Great customer service will definitely recommend. Quick and fast service.

Damario W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Gretchen H. 
Rating:
5.0

Advanced auto was great to deal with.

JOLIET SHRINE R. 
Rating:
5.0

All was OK

Raymond F. 
Rating:
5.0

Wonderful caring service that went above and beyond!

KEITH T. 
Rating:
5.0

They were awesome! I would definitely recomend using them.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Nothing at all

Christopher R. 
Rating:
5.0

Friendly customer service.

Lavera S. 
Rating:
5.0

the man there was very and professional. He even helped someone on the phone find a truck in the area. the first place we called did not offer this to us . we had to call the 800 number. this was a long wait and she gave us the wrong location of the dealer. We had to call the 800 number back and she helped us. the dealer was great.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

It was a stressful day, hectic alot of things could go wrong. The check-in / check-out process was great. The truck was great.

David R. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
No reviews have been submitted for this location.

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