I was charged for gas even though I brought it back exactly where I got it. Will never use this location again.
Carey C
Customer Reviews for Advanced Diesel Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not a repair shop. It was a farm. Then the truck didn’t has the appliance dolly, I had payed for. So customer service said jo problem. We will credit me the $10. I said without the dolly, I missed my pickup already. I don’t need the truck. They charged me $244.93. They said I returned 6 hours later. They said I drove 1 mile.( I never even started the truck) They charged me $48.90 for gas and service charge. Then they charged me $160 for the missing dolly.
Don KToo dark! I was concerned that there was no real proof that I dropped the trailer off if anyone took it over night. I took photos to record drop off
Nancy OWhile reserving a trailer, encourage customers to download the app to make returning at locations like these easier... Also your web-app in android Firefox does not show the camera/picture UI as in android chrome, could not take pics. I know your user base is likely not using Firefox so this won't be fixed but a simple dialogue warning users to use a chrome/blink based browser would probably help the few % of us that do.
Jonathan WI could not find anybody for assistance. This location is worst experience I have had with Uhaul! I was quoted $37.90 and then charged $59.56. I will never rent from Advanced Diesel Repair! My experience with Uhaul warrants a 0
Richard CNo one on site. No office. Confusing on all accounts. Found Uhaul Key Box on dirt road - left truck next to box. Very strange drop off location.
Matt Lnothing else
Luis RThe only thing I would say is when I clicked the link for directions it ended up taking me to an empty storage lot looing place first. I had to type the address in instead of use the provided link and then I was able to find it.
Robert RThe truck is in pretty rough shape. The ramp doesn’t come out, it’s super loud, and isn’t great to drive.
Kirsten BNothing it was a breeze.
Jeremiah CNot charge someone twice for the rental. this really hurt me and I am still waiting for my refund
Timothy JUnmarked, hard to find, muddy
Melissa FHave the truck I originally reserved online available the day you allow me to book it and at the location I requested. The whole self service process was terrible. Very confusing without a whole lot of direction. I won’t rent another truck this way again. Almost didn’t even get a truck at all.
John SThey weren’t ready or prepared for me at my scheduled time and didn’t have the moving blankets I needed. I’m completely disappointed and will not use uhaul in the future.
Dean PWe were lost & when I called the gentleman, he gave us clear directions to his location. He was also very courteous & helpful.
Susan MThe truck wasn’t swept or cleaned inside. The cab smelled of smoke (granted, hard to remove), but there were also old candies and dirt on the floor. The dashboard, seats, steering wheel, and cup holders seemed spattered with old soda. There were some sticky spots. The cargo bay was in good condition but still needed some sweeping to remove old jigsaw puzzle pieces and scraps from past customers. Additionally, the tow dolley had a broken taillight, while the other at the location had a damaged fender. On the bright side, the guy was very friendly and extremely resourceful in fixing the broken light with his own equipment/tools right then (and by salvaging the tail light from the other dolley, not sure what unlucky customer got that one). Overall, a bit of a mixed bag. UHaul bears some responsibility in keeping the location supplied with functional equipment but more cleaning could’ve been done as well.
Justin DMake sure to contact the customer before to let them know that this is the location to pick up instead of the preferred location. I went to my preferred location because I never received any other information. The gentlemen that helped me here was very friendly and helpful when backing up to trailer. I would refer this place to friends and family
Andrew PGreat customer service!
Rita CI wouldn't recommend any thing about u-haul. It was nothing short of a nightmare! I did a reservation in advance and found out the place I picked didn't do rentals. I even picked a time and was told I had to wait until 4:30 in the afternoon at a totally different place. They don't let you know you can't pick place or time just the rental. Next time I will go with a different company!!?
Chris BIt was pretty far out but necessary since I really needed to get on the road.
ELLIE LThis drop off location was convenient and easy for the drop off. The follow-on check-in and email receipt was appreciated. All in all, an easy process that I will recommend.
Steven SGreat service! Super friendly and the process was super smooth.
Michael RThe reservation process through uhaul.com is very frustrating. I tried to reserve at a location that indicated limited availability, but instead the reservation ended up in longmont. I wasn't given any explanation other than an email to online check in with the longmont location. I cancelled and tried again. This time someone called me to tell me my reservation was being moved to longmont, which was better because at least I had a reason this time. However, when the reservation day came, i looked back and my email and realized it had been moved again to Advanced Diesel. When I arrived, there was no record of my reservation (which had apparently been moved to them 2 days earlier). Just as we completed filling out all the paperwork again (I had online checked in but it wasn't recorded), my reservation showed up with Advanced Diesel. I was very happy with how Advance Diesel handled everything, but the infrastructure behind uhaul is a mess it would appear. Not happy with that at all.
Christopher HDidn’t wear a mask and flew a Trump flag. I wouldn’t recommend the locution for these reasons. The owner was very pleasant and helpful.
Gloria EThere was no one manning the location. I am an out of towner returning my rental to a location that doesn't have consistent phone service. Calling the UHAUL customer service was WORTHLESS. They were not very understanding and wants to charge me for $20.00 convenient fee. Your application should NOT JUST work on a mobile and be on the spot. I understand the need to assure that a non-person drop off would have to be at the location. The owner of the location was not onsite when we returned the trailer. Also, when we came back a second time, he was no where to be seen.
Pamela OThis seems to be a self servicing station only. So best for people that fully know how to connect and remove a trailer. The U Haul app was not working on my phone browser, so I couldn't do the self check-in. I talked to the friendly people inside and initially they didn't know what to do and after a phone call they offered to check-in the trailer for me. The next day I called U Haul and the trailer was still not checked in, so they must have forgotten it, probably because it was a very rare occurrence. So station is only recommended for people fully knowing what they are doing.
Stefan G