Very goodTim H.
Customer Reviews for Advanced Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I got was filthy. Floor was sticky. Cup holders were sticky. Dashboard had crumbs on it. Trash was left under passenger seat and behind the drivers seat. Hairs, short like dog hairs, were still on seat. Gas level was reported at half full but it was less, nearly a quarter of a tank less. I took pictures and notified Uhaul of trucks condition. The location where I picked up from was very impersonal. You enter the office and ring a bell and a person comes through a door and talked to me, all the while encased in a glass box. Get over this no contact thing!! If your still terrified of Corona virus/flu, you're in the wrong business. Key was retrieved in outside box. I've used Uhaul before and never had these kind of issues. I think it's time I try another company for my moving needs. Very disappointed and dissatisfied.Scarlett S.
Customer did not leave a comment.Madison W. | Overall Experience
Customer did not leave a comment.Vincent B.
When I got there, no one was at the office. I had to call customer service twice for them to call the manager and get someone over. I had to wait 40 minutes to get help. Then I was told I could return the vehicle anytime before the next morning without being charged extra, but when I returned the vehicle that night I was charged for two days of usage, which is NOT what I was told. Terrible experience all around.Jared L.
Signed up for the 24/7 truck share for an 8 am pick-up for 3 hours use. Showed up and tried to check in with the app but it said to wait until the location opened at 9. Waste of my time then I also had to rush because the truck was reserved for someone else at 11. Maybe the truck was turned in after hours so the facility didn't have time to put the keys in the lockbox? Whatever the case, a heads up on the app or phone saying the pickup isn't happening would have saved time and let me figure out a different plan.Kyle F.
Great customer service.Sharon C.
Customer did not leave a comment.Rosa G.
They did not give me the utility dolly I ordered. When I called they sent me to another store, but the name/address the woman gave me didn't pull up in google. When I tried to click the reservation link you texted me, it errored out. I never got the utility dolly after all and would like to be refunded for it. I wasted an hour on the phone trying to figure this out while my friends moved and it was honestly a completely terrible experience.Rebecca G.
1. Not move my pickup location twice 2. Actually stage the keys for mobile pickup 3. Not take a very long time to verify my idMcCord L.
Fuck off you pieces of shit I wouldn't recommend a dog to this location for nothing. Don't rent from here RUN from here. You'll thank me later trust me.Breeya M.
Truck was dirty inside and out, poorly taken care off! They didn't have the equipment I wanted and still got charged for it, and then charged a $20 after hours service fee and I have no clue what that is nor was I told about it! This is the 2nd time in 2 months U-Haul has royally let me down, and will think twice before using them again!David A.
I rented a furniture dolly, but it wasn't in the truck. The location was closed so I never got one.Michael R.
Truck needs maintenance on steering wheel, it isn't centered properly.Channa C.
Customer did not leave a comment.Ali O.
Have someone check the gas with you as well as let you know that you need to check it in on the internet before you return the keys in the lock box no one went over that information with me no one told me I had to take a picture of the mileage nor the gas and probably has somebody tell you you need to check it in on the internet when you put it back in the companyNichole C.
Location is closed on Sunday and when you reserve on Saturday you get an after hours fee even though the next day they're open is MondayDelia P.
Parking lot to smallJEFFREY HENRY L.
Don't tell me that it is a 24/7 pickup location if I can't pick up the truck before the location opens.Vance J.
Customer did not leave a comment.Sonia G.
I waited while the attendant â€œwiped downâ€ the drivers console area, he apologized that the truck hadn't been cleaned. His attempts were appreciated, however the floor and inside door panels had something sticky on them and had collected quite a bit of gunk. The storage area of truck was not swept out sufficiently.Melisa M.
Its more like a storage not a uhaul location so kinda hard to find.Neftali M.
Customer did not leave a comment.LAURA R. | Overall Experience
Customer did not leave a comment.Kelcey C.
Customer did not leave a comment.HOPE S.
Fast and efficient an I'll be backAustin S.
Give all details of after hours drop off.Laura B.
This was the worst situation I have ever dealt with. First, the keys to the truck couldn't be located. Next, the equipment (appliance dolly) wasn't there even though they said their system indicated they had 2. I had to take the truck 10 miles away, while be charged for those miles, just to get the dolly I needed. When I tried to verify the condition of the truck, the server errored out. When I tried to upload the fact that I turned the truck in, their system errored out. I have an exact detailed to the mile mileage report of 30 miles but they are charging me for over 100 miles. When disputing it they said I should have disputed it when checking out the vehicle but I was told nothing could be done becaues the server errored out and they had no control over the server. So I am left with no ability to advocate for myself and they are charging me for 3X the amount of miles as I actually drove. I even took screens shots of the server error on my phone but can't get anyone to call me back to escalate. This is the worst experience of my life and had only good things to think about Uhaul but if they do business with such incompetent criminals that over charge their customers then I can't do business further.Josh C.
Exterior of the truck was very dirty. A cleaner exterior would have been nice.SHAWN E.
Customer did not leave a comment.Elizabeth K. | Overall Experience
Customer did not leave a comment.Carolyn H.
Customer did not leave a comment.James Bruce C.
The manager was awesome, very friendly knowledgeable and courteous.Sue H.
The people at this location go above and beyond in helping customers get what they need. I live in Bluffdale and I for to this location because of their customer service quality. They do amazing!!!!Jessie B.
Customer did not leave a comment.Ricardo L.
Service was excellent... they made it super easy and quickJP V.
Customer did not leave a comment.Sophala Y.
The location was stifling and smelly, and after not being able to use my card to pay without some sort of manual override from the bank, and my bank suspecting fraud, I wouldn't recommend this location.Lloyd R.
Customer did not leave a comment.Cassandra H.
I was oleased with how quock and efficient location it was for me, the staff was fast and friendly.Jess A.
Customer did not leave a comment.elizabeth M.
Greetings. the truck was new but dirty inside, I think they had never washed it and the girl who served me almost didn't know about the service. Finally, at least I decided to bring the mattress I needed to carry.Fabian R.
Customer did not leave a comment.Zay S.
Customer did not leave a comment.Gehrig B.
Customer did not leave a comment.wendy W.
We dropped it off on a Sunday. They were not open. There were 3 parking spots but all full so we had to call the uhaul number. They contacted the manager who said to just park it in front of the others. Hopefully all goes well.Alaina C.
Customer did not leave a comment.Jorge G.
Its difficult to findPaul H.
Customer did not leave a comment.David M.
This was a self storage facility. No storefront of waiting area. Not even a place to wait for my pick up after I dropped truck other than sidewalkGregory L.
The truck I rented was double booked. I was NOT treated as a valued customer and I have rented from U-Haul many times; I was told I WAS going to have to locate another truck!! I did not make a mistake in my reservation - your company made the mistake and I was the one who was scrambling to locate another truck - your staff should have stepped up and accommodated me - the staff on site was not helpful at all (I understand it was her second day - she next comment - however she was on the phone with another employee/manager. and they didn't help either!) Luckily another truck was returned a bit early and I was able to rent that one. Make sure your staff is better trained before being left to work alone.Lora D.
Better parking for customers!john M.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.David D.
Customer did not leave a comment.Fuatai A.
Got over charged for no reason, was told by the employee that since the zip tie was already cut off from the dolly and blanket bag I would not be charged and he didnt let me know I had to check the truck in online. He told me just to bring it back the next day, but I brought it back the same day I used it. Would be nice to get my 30 dollars refunded that was over charged.Jared W.
Customer did not leave a comment.MARIO A.
Customer did not leave a comment.Rogelio S.
Customer did not leave a comment.Travis M.
The Uhaul truck was very old and felt unstable while driving. The fuel tank did not even have a cap.Rishi M.
Great customer service the gentleman I talked to was nice and polite.Anthony G.
Super friendly....Gail B.
Everything was Great. Thanks.Ana R.
Small office and were not there when I arrived. THere was a note on the door about when they would be back.Eric N.
Customer did not leave a comment.Charlese R.
our original location was changed to this location at the last minute. The new location only had one truck available and it for an afternoon pick up. This caused me to lose my help and made me delay my trip. And the truck was late.Gabriel C.
Customer did not leave a comment.Edwin T.
Whatever you do don't these guys how to load a car onto a trailer they have no idea. Everybody in the company should know how to load a car on a trailer it's not that hard.Jeremy D.
Customer service was excellent. We needed to keep truck an extra day and they were very understanding.jackie R.
The gentleman who works that particular location was very rude and it was like he was being put upon just to help us. He needs to learn better mannersCasey W.
Customer did not leave a comment.Cassandra S.
Customer did not leave a comment.Alan P.
Customer did not leave a comment.Julio T.
Very friendly and courteous staff member. Computer software seemed it needed an update or something as it kept asking the same questions. Staff member was a little confused about that. Perhaps some more training is needed.Amanda S.
Next time the equipment could be cleaner and maybe the system where they put the information for the truck return could be entered more efficiently, due to them thinking i did not drop if off the same day i borrowed it.ANGELO C.
Very nice location!!! They got me everything I needed, great customer service.Ammon K.
I wanted a 15 foot truck, I got a 20 Foot which I beleive cost me allot more in gas. the windshield wipers were really bad, I could barely see in the rain I was driving in all day.Michael M.
My experience with Uhaul (phone) customer service was below poor. My original confirmed reservation was completely changed (date, pick up location), all messed up! When I contacted Uhaul (phone) customer service about the problem I was put on eternal hold and they didn't help me at all. Finally the local scheduling office got involved (Cindy, thank you!) and helped put things back together for me. I ended up having to pick up my truck and trailer in 2 different locations and driving lots of miles that I hadn't planned on with the equipment. This review doesn't reflect poorly on the locations where I picked up or dropped off, they were all excellent. But Uhaul Customer Service gets a 0 rating in my book. My advice: train your agents, they are NOT doing it right!Janine J.
Please contact me, I have a complaint on truck. Basically I drove 800 miles in constant fear due steering being faulty. On top of that I got over charged on my original quote.David C.
Better schedule.Alfredo R.
Customer did not leave a comment.Crystal H.
Customer did not leave a comment.francesca D.
The young lady at the site was very helpful. Great customer service!Jason R.
Customer did not leave a comment.Cory C.
Customer did not leave a comment.Angela J.
Customer did not leave a comment.Matt C.
Customer did not leave a comment.DELTA W.
Customer did not leave a comment.Kurt W.
Customer did not leave a comment.keith J.
The gas tank was near empty; I did get a credit for this, but it would have been nice to start with a full tank!ELIZABETH L.
Customer did not leave a comment.BARBARA J.
Overall the truck worked well and was well maintained in the storage area, but we found fries, dirt, and a whole door pocket full of empty pumpkin seeds in the cab area. Could be cleaner (but not bad enough for me to click "no" on the well maintained question above). The pick-up location did not have us do a walk around for the truck so I felt a bit nervous that we did not verify past damages together in case something did happen to the truck. Would recommend doing the walk around with renters at least, and checking more for cleanliness. We did try to clean the cab a bit but didn't know what to do with all the pumpkin seeds! I'll reiterate though that overall the truck drove great and met our needs perfectly for the day!Annie W.
Customer did not leave a comment.roselin E.
Customer did not leave a comment.Johnathan D P.
Customer did not leave a comment.francia C.
Vehicle broke down a block down the road, calling the office was told to call roadside assistance, eventually got them to give me another truck and left that down the road, new truck had dolly laying on ground that I didn't need for my move, will have to review my final receipt to find out if they charged me or not. Check engine light was on when I entered the vehicle, could have been avoided with proper maintenance. The company had 3 trucks and gave me the one with engine problems.Chase M.
Customer did not leave a comment.Jean Q.
Customer did not leave a comment.Bill C.
train all personal that deals with u haul customers it took me about 56 minutes from start to finish because the guy was not properly trainedCRAIG G.
Customer did not leave a comment.GARY H.
Open on time.Patrick A.
I did not receive the dolly I had reserved. She said it was in the truck. When I discovered it wasn't there, I went back and she said, "I don't have one."Barbara K.
Customer did not leave a comment.Wade S.