Customer did not leave a comment.Ashley D.
Customer Reviews for Adventure RV Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person in change is extremely friendly and helpful. Much better experience than the large Miamisburg location.David S.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Matt J.
Everything from pick up to drop off was great ThanksShawn Y.
Customer did not leave a comment.Melody R.
Staffing or perhaps I should have requested automatic pick-up in off hours. Only one person in front of me, but even thought I prepaid, I had to wait 20 minutes after the scheduled pick-up time to pick up the truck.Gary H.
He was a very helpful and professionalHalen P.
Customer did not leave a comment.Michael T.
Very helpful and friendlyRobert L.
We had excellent service Gentleman that worked counter was very helpful and friendlyMichael B.
All was great!Guy H.
The road to this location is a complete mess. Very large potholes. Very narrow. Not easy to get into with a larger haul truck.Michael S.
I can't thank you enough after losing my mom and being informed of having only hours to move her things at the last minute I found you online and at closing time you waited for me to rush down and rent a truck from you with a professional courtesy that is rarely found now a days as well as a friendly and very clean experience. I will defiantly come back for my future moving needs. Thank you again!!marsha P.
Agent was awesome! Love his spirit and customer rapport. It's my new home spot!Ricardo S.
Customer did not leave a comment.Daren F.
Customer did not leave a comment.Navid S.
Everything was great! Staff was helpful! No problems.Kimberly D.
Was closed when we arrived during regular business hours. Sign said closed until 22nd for training I believe.william D.
Customer did not leave a comment.Brandee K.
when thinking about the 26ft truck, bear in mind it gets about 7MPG. In addition be sure to get the quote beforehand as, Uhaul will not refund safe move or rental charges if dropped off a day early unless provided for in the contract.Gerard K.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Amy S.
Very nice staff and location was perfect for us. Would highly recommend!Dorian S.
I would like someone to refund appliance dolly since one wasn't provided.John K.
Great experience overall!Tyler B.
Nothing. Easy process, equipment was clean and ready to go. Staff were helpfulPhillip G.
Customer did not leave a comment.Matthew C.
Again, tour staff was so helpful in checking me in. I drove a 15' truck from Jacksonville, Florida to Springboro Ohio and dropped truck here. The truck was easy to drive and park for an overnight stay at a hotel. I'm 76 years old and had my 73 year old brother along. Trip went smoothly.Jacqui S.
Customer did not leave a comment.John Raymond R.
The connecting road is terrible. Nothing you can doDarla L.
Friendly. Helped us get the best deal for what we needed. Didn't upsell anything, just made sure we were taken care of.blake C.
Customer did not leave a comment.Debra M.
Great customer service! The gentleman at the front desk was super nice and the whole experience was quick and easy. First time I've used this location and will definitely use them again.Christine K.
Balmer was very helpful and made sure we checked in and out easily. Highly recommend him and his staff!Jill S.
Customer did not leave a comment.David S.
Customer did not leave a comment.Nick Z.
Service was so appreciated. Convenient. Thank You!Beverly H.
Customer did not leave a comment.ron C.
Great servicesteven B.
Customer did not leave a comment.CAROL W.
I needed trailer for a 1.5 hour trip from Springboro to Columbus Ohio. Planned to leave the trailer in Columbus. Was told I could not do that, had to drag it back to the starting store. Empty. Otherwise good.jeff N.
Customer did not leave a comment.corbett C.
Everything was awesome. Thanksrome S.
The staff was very friendly and helpful. I would definitely rent from them again.terry S.
Customer did not leave a comment.Lesliej B.
For starters we should have been clearly notified about drop off procedure and that we would be charge for dropping it at different locations!!! It was not in the contract where to to drop or that it had to be a specific place!!! Also you should always check on your customers that's why we left 3 different numbers they should have call at some point at least today when it was close to time and make sure they gonna make it on time and check on equipment!!! Pretty much a scam!!!AMOS L.
The app & the website do not work well. We were unable to return our rental using either because both were unresponsive. We thought it was cell service but tried once connected to Wi-Fi & continued to have the issue. We were told that if the facility had to return the rental, we would be charged an additional amount. Thankfully, the facility was gracious enough to not charge us. This was very frustrating at the time, as the issue was out of our control. We also attempted to call uhaul, with an hour hold time we decided to try the chat option. The first chat was ended by our host during the conversation. We successfully chatted with a rep at uhaul after TWO hours of trying to return online. In all, we spent TWO hours returning the rental because of the unresponsiveness of your online tools. We were very frustrated & unhappy with the process.KEVIN N.