Had a reservation when I arrived noone was there. Both numbers for facility are no longer in service so I could not get ahold of them then was on hold w Uhaul for an hour and they said I'd have to wait for them to get ahold of owner of facility. Four hours later I finally got a call back stating person was sick and I should appreciate them not being sick around me w no offer of compensation or care. After finally getting key to truck 4 hours past my reservation I discovered both back and front were filthy and truck was not checked before renting again. When dropping truck off after I cleaned front and back and fueled truck more than when I picked it up with I was charged extra for gas bc it was not checked back in properly. I was told I'd receive a call from uhaul within 48 hours and have not recieved a call 3 days later and the owner of the facility never responded to my concerns either. This was the worst experience I've ever had trying to move. Bc of the lack of caring or concern by both uhaul and the facility I was behind half a day and ended up w more cost due to their negligence. Very unprofessional.Sara W.
Customer Reviews for Affordabale Storage of America
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we dropped the truck off at about 2 pm there was no one at the site. The gate was closed. We called for directions on what to do and no one answered!! We finally opened the gate, which was not secured, drove the truck in and found the drop box to place the keys in. Left us very confused and uncomfortable with the process.Lawrence F.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.Melissa F.
Thank you for keeping the property accessible for returns during off hours!BERNARD K.
I will never use your company again nor will I recommend your company to anyone i know, my experience with you was repulsive and you should not even be in business.. I called 3 day's in advance to confirm my order was all set and then i go to pickup my order witch was confirmed for 9am and in witch you had ready for 11am and THEN the car carer you confirmed was at the location i was supposed to pickup was not there in witch i had not you i had to go pick-up in another STATE!!! You guy's fucking SUCK!!!... Do yourself a favor and close your doors for goodEDWARD B.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.GARY E.
Customer did not leave a comment.Kathleen D.
Customer did not leave a comment.adrian Z.
i could not get app to work my appt was at 7 am i did not get truck till 930 am so i had to wait there 2 1/2 hours .but girl at shop was so helpful nice ..John O.
Customer did not leave a comment.Stan K.
Nothing. The gentleman at our location was super nice, thorough and informativeJennifer C.
Customer did not leave a comment.GREGG C.
Great, friendly staff and owner!!!Jason R.
Customer did not leave a comment.Carl J.
Customer did not leave a comment.SANDRA D.
Thank you. Quick and Efficient. Thank you Albert.Margaret R.
Work with low income individuals. Very satisfied, however, it was expensive. Moreso than expected.Schevon V.
Customer did not leave a comment.Tawni W.
This location is a little out of the way but a real gem of customer service. Polite, helpful, and efficient. When in Florida, this will be my location of choice! Thanks for the great service.Gloria W.
Went out of his way for customer satisfactionJeffery Y.
We iced working with Albert. He was very helpful and friendly.Kym E.
Budget is much cheaper. Lower your rates.Rose C.
Owners mailbox was full. Gate wa locked. We called the number suggested but no answer and couldn't leave a message.Gary C.
Customer did not leave a comment.Ryan L.
nothing he was greatharold K.
Customer did not leave a comment.jason C.
Albert was wonderful....he was kind, understanding, helpful, and he should win employee of the year!!! He is the BEST....he was professional and personable and very accommodating to our needs. He went above and beyond to be sure we had everything we needed!!!Diane T.
Very polite. When the rep from this location reached out to me, they actually said their name and where they were calling from. I had a great many things going on that day, and was working on a tight timeline, and they made everything fall into place.margret W.
no body showed up during business hours to check in the trailer called U haul National they said to just leave it it was left for two days. I had to call U haul national office 3 times to have them find the management. as it is they checked in the trailer an extra day. I brought it in on the 9 th they did not get confirmation until the 10th and that was after calling U haul. they left it unsecured by the side of the road for 2 days. it could have been stolenbruce C.
No one there. Looked abandoned.Daniel B.
Store was supposed to open at 9 am, no one in site and gates locked and closed at 10 am. Had to speak to 3 people before one could tell me what to do.Edward C.
Great little trailer. Good experience.??Dan R.
Customer did not leave a comment.Raymond H.
some run down garage in the worst part of townEdward P.
Customer did not leave a comment.SYLVIA B.
Customer did not leave a comment.jesus G.
Customer did not leave a comment.chris P.
confirm the after hour drop off processsusan T.
Customer did not leave a comment.DENNIS D.
Staff and Equipment were awesome. Location is a bit older and out of the way.Allen W.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.Wayne S.
The staff was very friendly and helpful.Teresa B.
This was my first time renting and driving a Uhaul truck, and I was very pleased. Jesus was especially polite and helpful! Very easy procedure.Gay Y.
The two men I dealt with were incredibly nice and friendly. Keep up the good work!!James B.
Customer did not leave a comment.Deborah R.
I made the reservation on line and choose the Turnbull Bay Road location. A phone call told me that I had to go to the Edgewater location 10 miles from my home. Although all the information had been entered on line, the person started all over and all the information had to be entered the second time and it took an hour to complete. He would not complete it without the license number of the car to be hauled although it had been entered before. luckily my wife was home and supplied the number on the phone. I have rented and towed car haul trailers many times before. He had some trouble hooking up to my ball and told me I needed a 2" ball. I always use that same ball so I personally adjusted the trailer connection and it easily connected. Having to go 10 miles away from my original location choice was a bad start and the problems at the site compounded this experience and made the rental process an unpleasant one.RON L.
Customer did not leave a comment.JOE S.
Customer did not leave a comment.TERRY B.
Your rates for truck rentals are extremely high, I was able to rent the same size truck from budget for a round trip move to upstate New York and return for the same length of time for one quarter of the cost of u~haul.ROBERT P.
Very nice and easy to work with. Very quick service.Charles H.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.ALINA D.
great service and clean truckJulie S.
Fast serviceDAVID E.
Keep Doing Just What You Are Doing.PHILIP S.
Nothing. This company was very professional and accommodating to my family needs. Much appreciated.SUSAN P.
Customer did not leave a comment.joe S.
The roof leaked and my furniture was wet as we came through storms, hence fix the roof for the next guy!RUSSELL P.
Customer did not leave a comment.eric S.
Customer did not leave a comment.ABBIE H.
Customer did not leave a comment.KENNETH T.
Mr. Galvan was very knowledgeable, friendly and helpful. Site was clean and well-kept.WAYNE C.
Customer did not leave a comment.RAY C.
Customer did not leave a comment.JEFFREY C.
Spell my name right on this request. Alan not AllenALLEN T.
This was not the original pick-up location. Original pick-up location was Fisher's Auction, I believe was the name, in Edgewater located on Hibiscus. Their location was not helpful, negligent and very dissatisfactory. I called them to confirm that morning that they did in fact have the trailer I was renting. They told me yes, they did. I went to pick up the trailer and they did NOT have a trailer and were not even willing to go get me a trailer. They wanted to send me to a different location to get an available trailer. THIS IS WRONG! When a person makes a reservation to pick up a piece of equipment at a certain location, that location should have that equipment on site, or make arrangements to get the equipment, or call the customer ahead of time to make any necessary changes. None of this was done. Very poor customer service at that location but the people at Affordable Storage were extremely helpful.CONNIE C.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.ELMER L.
Customer did not leave a comment.michael N.
I received a call a day after the trailer was returned from someone from Uhaul wanting to know if I was going to return the trailer today. Not sure what happened but would certainly appreciate an explanation. Richard Vyse firstname.lastname@example.orgRICHARD V.
Customer did not leave a comment.JOE T.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.david S.