Customer Reviews for Affordable Fleet Service LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

We just had to drop the trailer off after hours and it was simple.

Rating:

5.0

Nothing, I have rented from there many times and it is always excellent

Rating:

5.0

Quick check in, the truck was ready, the person who checked us in was efficient and friendly.

Rating:

5.0

The best Uhaul location, I use Uhaul alot and this is me favorite location. Phil and Amy are the bestm !!!

Rating:

5.0

Easy in and easy out

Rating:

3.0

Parking lot is a bit tight if full of other trailers.

Rating:

5.0

Location representatives were very helpful and cordial. No surprises. Highly recommend !

Rating:

5.0

This location was extremely accommodating and professional, I’ve used them multiple times and will continue coming back.

Rating:

4.0

Make sure gas is in vehicle

Rating:

3.0

This drop off location is an all on your own type of thing, so you have to get the hang of it. The other Leesburg location was nearly impossible to locate. It all ended well.

Rating:

3.0

The folks at this pick-up site are not always there so you have to use the app. Unless you are good with the app, do not pick up here. The truck was very clean, but the trailer was not and had to be blown out.

Rating:

1.0

U-Haul called twice while I was driving to change my drop off location. The second time I was unable to answer due to the traffic, so the rep changed my drop off location without my consent. Then I hurried to get to the drop off location a day earlier than my scheduled return day/time and made sure to arrive during normal business hours. There was no one there, just a hand written note taped to the door about not blocking the entrance or exit. I did not realize I was expected to unhook the trailer and move it by hand to its position on the lot. The building and parking area looks dirty and run down and I really felt unappreciated as a customer. I'm 60 years old, one of the videos in the app shows the process for a different piece of equipment, and I didn't appreciate the expectation that I was required to figure all this out with no assistance from onsite staff. Working through the app and the videos for two different pieces of equipment took much longer than it would have if someone with knowledge of the return process had been there to simply tell me where to park, unhook the trailer, inspect the equipment for damage and take the truck key. I was entirely unhappy with the return process, which is unfortunate because the pick up experience at the Orange Blossom Trail location in Orlando location was exactly the opposite. Clean facility, very helpful staff, very organized.

Rating:

5.0

Great assistance ready when I arrived. Thanks

Rating:

5.0

I have rented from this location and always will. Everyone is extremely friendly and helpful.

Rating:

2.0

Not open on Saturday forcing one to use the dismal U-Haul app to do self checkout. Good luck with that.

Rating:

5.0

Amy and Phil were very courteous and accommodating for my rental needs ! U-haul has to change the incorrect online phone number that is listed for Affordable Fleet Service LLC.

Rating:

5.0

Amy and Phil were very accommodating and flexible with my truck rental and a Sunday trailer rental !!!! U-haul has to fix their online listed phone number though.

Rating:

1.0

No one was there when we got there and two other customers showed up as well and had to wait in the pouring rain. Trucks parked so close together at 120lbs I could barely squeeze in the door No one to guide you as you back out. The lot was a muddy mess

Rating:

1.0

Nobody was present. I had to call them and wait 20 minutes for someone to appear. The person that came was rude, unprofessional, and unhelpful. This is my second experience like this with a Uhaul location so it might be systemic and they have no standards.

Rating:

5.0

EXCELLENT transaction

Rating:

3.0

There was no one there at the drop off site, and there were a number of confusing signs on the door. I finally just parked the trailer, found a number to call, and let them know where it was. It worked out OK, but was confusing and difficult.

Rating:

5.0

Easy to find and the contactless return worked well.

Rating:

5.0

Everything it’s fine

Rating:

3.0

I reserved equipment, but when I showed up to pick up my truck the facility had loaned all of their available items to other people. They receptionist gladly removed the items from my order so I didn't pay for them, but had to rework my plans since I didn't have the resources I planned to have.

Rating:

5.0

Nothing. This was my best experience yet with U-haul and even better than recent experiences with penske.

Rating:

5.0

It is a seamless process and the staff is so friendly and helpful! We have tried others locally and none of them come close to the professionalism of this location! We will no longer try others. This is now our go-to.

Rating:

1.0

Uhaul was dirty and it had battery issues.. we had to jump start to turn it on.. Last experience was good but this was very bad..

Rating:

5.0

No common

Rating:

1.0

Attempted to overcharge my ~$199. The phone number for the location found on the U-Haul website does not work. I went to location two times to speak with them about the excess charge and was told that it was because I had driven about two hundred miles beyond what I had paid for, then I was told that they were seeing the truck I had driven had come from South Carolina instead of Ashburn, Virginia. It took two weeks, and multiple calls to the corporate number in order to resolve the issue: the issue was solved when they went to the truck and rechecked the mileage. Throughout this process, I was asked if I had taken photos of the mileage before I departed with the truck, and that I should have. It should not be a responsibility of a customer to take preparatory photos of mileage and equipment: quite simple, were I to attempt to drive miles and not pay, I could just... Take a photo of the mileage after having driven some? You need a better system for data entry requiring mileage entered on check-in and check-out, paired with a photo. Improved methodology for resolving issues: for example, perhaps having check milage of a returned truck immediately rather than several weeks later.

Rating:

2.0

Lights on trailer did not work this week and last week. Had the same trailer. Waited 3 hours for service. Asking for refund please.

Rating:

5.0

Great service from this team!

Rating:

5.0

Convenient location near Leasburg. Staff was courteous, efficient and very helpful. I'll definitely use their services again when needed.

Rating:

2.0

Very limited after hours drop off places to drop off truck and transport

Rating:

3.0

Every thing went well. But I do not understand why only enclosed trailers are for rent to travel from state to state??? Yes using a fully enclosed trailer is good for personal items but for agricultural items an open trailer is much better and easier to load. So why as a company is Uhaul open trailers only allowed to be used locally????

Rating:

1.0

There was no one at this location. It was raining hard. The cramped driveway was ankle deep in water. The location phone number never answered. Others waited for nobody. Good job!

Rating:

5.0

Much better than the last rental off cascades in sterling VA

Rating:

2.0

Nobody was there when we arrived at the store. The person who arrived before us called and the guy eventually showed up. We had ordered 24 blankets 2 weeks before we picked up the truck and they only had 6 fir us. Truck was not cleaned and only 1/4 tank of gas.

Rating:

5.0

No comments. Good rates and service.

Rating:

5.0

The ability to cancel a reservation within a one-hour period of making the reservation.

Rating:

2.0

No agent was available for 3pm pick up or next day return. Equipment was substandard and the mobile experience was terrible. The 10' rental truck had a headlight out which made it difficult to drive in the dark. The cab had dirt and paper on the floor. Picking up the truck: this required almost an hour at the location because I needed to go through extra authorization due to my out of state driver's license. I didn't have the other forms of acceptable ID, passport, lease, etc with me because I had no idea they would be needed. Customer service repeatedly asked for contacts to verify my identity. This was confusing until they explained they needed 3 phone numbers and I realized they were calling my contacts in real time. Returning the truck: mobile app would not upload requested pictures and provided no error message, simply returned to the same page. I filled in the odometer reading, gas level and a verifiying picture 5 times before it was successful. Pictures of inside, sides, front and rear were also repeated several times. Super frustrating because again, no error message was provided, it just returned to the same page. I've requested a call back from a manager to formally complain, was told it would be within 3 days.

Rating:

2.0

The facility operator wasn’t there when I got there. He came after a few minutes. He also wasn’t there when I returned the truck. Truck had a TPMS light on and alignment was terrible

Rating:

3.0

It's sort of a hole in the wall sort of place, but the agent was pleasent & had my truck ready.

Rating:

4.0

I have options when renting a UHaul, but typically always rent from this location.

Rating:

1.0

The app didn't work when I dropped the truck off the same day it was picked up, the key box was full and you could (if you wanted to) take other keys (including mine) out of the box. Customer service via instant chat wasn't helpful at all.

Rating:

5.0

I had a very good experience renting. The truck could have been a bit cleaner, but otherwise I was satisfied with every aspect of the rental.

Rating:

5.0

The location employees, are very professional and trained

Rating:

2.0

The truck I rented was not road ready. the right front headlight was non-functional and I was forced to contact the off-hours support to get another vehicle. Unfortunately, the Box truck size I needed was not available which required me to rent a smaller cargo van, which was not optimal for the objects I had to move. This required multiple trips to complete my move.

Rating:

1.0

Very rude people and the equipment had food left over on it

Rating:

5.0

Customer service was great! a wipe down of the seats would be great.

Rating:

5.0

Nothing/ everything was perfect

Rating:

5.0

Every thing is good

Rating:

5.0

Love Amy & Phil. They are the best!

Rating:

4.0

The guy who runs this location is super nice and I will be using this again and again. So convenient.

Rating:

5.0

Good service and equipment y readily available. This will be my to go place from now on rentals.

Rating:

4.0

Bill loves working at this location.