Customer Reviews for Affordable Secure Storage Citrus Spring LLC
(U-Haul Neighborhood Dealer)

324 reviews

7465 N Florida Ave   Citrus Springs, FL 34434

(352) 489-5338

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(352) 489-5338

7465 N Florida Ave
Citrus Springs, FL 34434

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great Storage Facility

Joseph C.  |  Overall Experience 
Rating:
5.0

Needed storage place for a few weeks during a move. Staff was helpful place is clean.

Richard A.  |  Overall Experience 
Rating:
5.0

They were very nice and accommodating. I would use them again

Timothy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Waiting on the phone for 20-30 minutes to speak to a representative is way to long .

David A. 
Rating:
4.0

This location should have someone at the facility not afraid to move their own trucks. Don't ask the customer if they could please move ot for them.

Ronald L. 
Rating:
5.0

Donna is a very nice person. Kept us up to date on lock code changes. Informative on any issues. Felt safe with all the cameras. We would go back there if needed in the future. Would highly recommend this place to anyone.

Harold B.  |  Overall Experience 
Rating:
3.0

The truck worked great. But it smelled like cat pee. However, we have been charged twice for our rental and have yet to get through to anyone who can correct this problem. We have tried phone calls, email and chat, and have gotten cut off or put off with each attempt to correct the billing problem.

Lori D. 
Rating:
5.0

The rental location and service were great, the truck was not. It looked fine at first glance but when we lowered the ramp we discovered it was covered with bits of a black burnt substance as well as a thick liquid. The liquid turned out to be maple syrup. We tried to wash the black bits off but they stuck, we had to scrub the whole ramp by hand. The truck bed also had a sticky film on it that left black marks on our shoes, so we had to scrub that as well and cover it with tarps so that the movers wouldn't track whatever it was through our home. We had to do all of this on the morning of our move, when we should have been prepping for our movers to arrive at 9am. This was a Saturday morning and we had picked the truck up on Friday evening, so there was no way to get a replacement, even if they had another of what we needed. Needless to say, it was a nightmare experience and a terrible beginning to a long day..

Jon C. 
Rating:
5.0

Extremely polite and helpful. Really were helpful to us....

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

herbert S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Donna is a well informed manager, and assisted us each time our needs changed. Very accommodating and professional. Thanks for all your help during a hectic time in our lives.

Phyllis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Never had a problem there and my things were there for year. The woman there was the sweetest and friendliest ever.

JoAnn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

The lock on the back of the truck. The last letter of the code was extremely difficult to turn/move to the correct letter. The part that is not this locations fault is U-Haul 24/7 check in. Was a nightmare. took 45 minutes of me standing out in the cold. It was absolutely ridiculous and the online chat service representative was useless.

Jerry R. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Donna is very knowledgeable and professional. Will go to her for all my uhaul and storage needs. She goes above and beyond to make your experience more pleasurable.

Katherine S. 
Rating:
5.0

She was awesome to us.

Kenny A.  |  Overall Experience 
Rating:
5.0

The woman that runs that storage unit is a real good person.

Kathy K.  |  Overall Experience 
Rating:
5.0

I used this storage for almost 2 years. The Staff especially Donna was always helpful and very friendly. If I have to use a storage unit again this is where I would go. Thank you. Richard

Richard M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

Customer did not leave a comment.

Jose T.  |  Overall Experience 
Rating:
5.0

My wife and I used this storage facility for 3 years. The manager, Donna, is awesome and always willing to help with our storage needs. We never had issues accessing our unit after hours, and Donna was there during the day. I would highly recommend this facility to everyone in Citrus County!

JEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Good storage place

Jerome L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Jimmie V. 
Rating:
5.0

Very pleasant and helpful.

Charles R. 
Rating:
3.0

Trailer had been "recently serviced". Unit had water and mold along front bulkhead. We had to mop and clean up the trailer before loading it with furniture. When we returned the unit to our final destination the return inspection noted that the safety chains were almost worn through and posed a serious safety risk. We were very fortunate that there were no issues towing. If the trailer had become unhooked it could have easily broken the chains and overturned the trailer and our vehicle! The pick up location took a picture of the hook up. They also selected a drop off location that was 45 minutes further then the one we found. When we called to change the drop off location we were placed on hold and finally disconnected from customer service. We were told that there had been multiple issues with uhauls software from the pick up location and from customer service. We have used uhaul multiple times but the last two experiences have left us sceptical of the quality of service from all facets of the organization.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Donna was friendly and a pleasure to coordinate with. Very impressed with this storage facility and the tip top management of the facilities

Virginia T.  |  Overall Experience 
Rating:
5.0

The staff and the facility were wonderful and I will continue referring customers to you. Thank you!

Andrew C.  |  Overall Experience 
Rating:
5.0

We are very pleased with the service and the facilities. Donna is so pleasant to work with and is very helpful. This is the best storage facility I have ever used.

brad d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lila P. 
Rating:
5.0

The lady at the desk was very nice and accommodating. Will definitely rent from this location again if the need arises.

Jacqueline M. 
Rating:
5.0

Donna is the Best!! I rented the storage unit for almost 3 years and had No issues. Excellent place to store my possessions. Thank you for your hard work.

ANGELA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Tank less than half full - vehicle smelled like smoke, ashes in ashtray.

Maryellen T. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Have used this storage facility several times. I am completely satisfied with the place. And Donna is an absolutely wonderful person. Very helpful and always on top of things. Dont need the unit anymore. Finally got moved. But if I ever need one again. This is definitely where I will come. And would recommend to anyone needing a place.

Annette M.  |  Overall Experience 
Rating:
5.0

Great to work with.

Rex A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA A. 
Rating:
5.0

Very helpful and welcoming. If I would have rented from Donna, I would of had no issues.

Christ C. 
Rating:
5.0

This facility is clean, well lit, air-conditioned in my unit, in general a top-notch storage site. Donna is easy to deal with, helpful, and available to your calls. She’s a great manager. I can’t recommend this facility enough.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Donna was amazing! We have discussed her help, kindness, efficiency and knowledge. She made everything perfect!

Frank T. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth O. 
Rating:
5.0

Donna always friendly and helpful

John W. 
Rating:
5.0

Donna went beyond being professional, friendly and courteous. She made the storage of our possessions easy and we felt reassured with the security offered. She was always around to make sure that we were happy or needed help with moving things as my husband is an amputee. She is a caring person who makes moving a pleasure instead of a task.

Tricia R.  |  Overall Experience 
Rating:
1.0

Lady at the location not very knowledgeable or willing to help. Within 5 minutes the tire went flat. I had to wait 5 hours for them to come replace the tire. Then we where traveling at night and there was no running lights or tail lights. Called Uhaul at was told it was a 2 to 3 hour wait for someone to come out to look at the lights.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Bill I. 
Rating:
4.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

We were unable to rent the 20' truck that we reserved & instead rented a 10' truck. It worked out fine for us but I feel that the dealer should be able to compensate the customer in this sort of situation with some sort of a discount. In no way does this reflect on the dealer in my opinion.

John C. 
Rating:
5.0

you guys were fantastic, but the increase in rates made it impossible for me

Sharon V.  |  Overall Experience 
Rating:
5.0

Donna was great, Thank you

John M. 
Rating:
5.0

Customer did not leave a comment.

Charlotte H. 
Rating:
5.0

Thank you Donna! Jack Fay

John F.  |  Overall Experience 
Rating:
5.0

Donna was amazing and went above and beyond to be helpful.

John V.  |  Overall Experience 
Rating:
5.0

Clone Donna lol

RANDIE L. 
Rating:
3.0

Customer did not leave a comment.

Helenann L. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

No improvement necessary; from telephone contact with Donna and Cindy to the smooth process for truck pickup and return, U-Haul made it an excellent customer service experience. The truck handled well and was clean. It was a most positive experience. Thanks, U-Haul!

Barbara R. 
Rating:
5.0

The website for this facility states that it is open 7 days a week from 9-5. However, that is not the case. Their website needs to be updated to reflect the actual hours. Other than that, it was an excellent experience.

Richard G. 
Rating:
5.0

Donna went above and beyond to make sure my truck rental was flawless. She even gave me her number to call if I had any problems with after hours pick up.

Brian T. 
Rating:
5.0

Donna was friendly and helpful. Great experience with this location. Would recommend!

Debra S. 
Rating:
5.0

Absolutely the best Uhaul rental experience I've every had! Heather is the best at customer service and helpfulness. Thank you!!!

Cheryl F. 
Rating:
5.0

Mrs. Donna hightower did an absolute fabulous job. She was friendly courteous and totally a joy to work with. she is highly competent, and was easily able to answer all my questions. I can't imagine you having another employee who can measure up to Donna!!! She is one in a million, and I can't wait to work with her again!!!

Robert C.  |  Overall Experience 
Rating:
5.0

The facilitator of establishment was always friendly and helpful.

Marcella R.  |  Overall Experience 
Rating:
5.0

Top notch services !!

JEREMY G.  |  Overall Experience 
Rating:
5.0

The locks used are awful. We had to wait in puring rain for an hour for someone to arrive to assist us. It was not his fault - he was great and got it unlocked in five seconds. But that's the problem - if someone has to know exactly how to unlock it then this type of lock makes no sense to use. It delayed my packing and journey and subsequently I had to rearrange my plans for getting the truck unpacked when I arrived in Chattanooga. For me, it was only a minor inconvenience, but I cannot see this as a viable method of service if the area manager has to come assist when the locks cannot be opened.

Ricnardo S. 
Rating:
5.0

Customer did not leave a comment.

Mary R.  |  Overall Experience 
Rating:
5.0

The Citrus Springs Affordable Self Storage is well managed and friendly. Our rented space was clean, bug-free and adequately air conditioned for our use. The manager helped us secure an excellent rental truck also, for our moving these things on to our home in Tennessee.

Margareta R.  |  Overall Experience 
Rating:
5.0

The woman that ran the facility was amazing to work with. Friendly and helpful.

Tomas O.  |  Overall Experience 
Rating:
5.0

Donna was absolutely amazing!!! Very professional. Highly recommend mini storage I would give Donna 5 ⭐⭐⭐⭐⭐

Karen H.  |  Overall Experience 
Rating:
5.0

Our experience with Affordable Secure Storage was 5 Star, the manager was amazing to work with and should we need storage again in the future we would go back.

Laura C.  |  Overall Experience 
Rating:
5.0

Donna does a great job.. Will recommend her to anyone I know needing a rental truck.

richard M. 
Rating:
5.0

keep as is

Richard S. 
Rating:
5.0

The manager was so nice, friendly and helpful

WILLIAM G.  |  Overall Experience 
Rating:
5.0

We didn't actually see or talk to anyone we dropped hauler and left.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Kailuh S.  |  Overall Experience 
Rating:
5.0

A tire on the trailer came off the rim on Interstate 75 . We sat there for 4 and 1/2 hours waiting for someone to come and put on a new tire.. That is not acceptable! The company you used was Shackleford Enterprises of GA LLC. 423-553-9494.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

Customer did not leave a comment.

mike K. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Easy to work with. Equipment in good shape. Convenient pickup and dropoff services.

Steven B. 
Rating:
4.0

Thanks

James H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
1.0

There office hours showed they were open and no one was there to receive in the trailer. Then to get a return confirmation email I had to call u-haul because this place still had not sent me a receipt two days later

Paul R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Donna was extremely helpful and friendly.

Scott G. 
Rating:
5.0

Your corporate office is horrible! They have a script and don't work with anyone! They are rude and unapologetic when they disappoint or are asked any questions not in their script. You should thank God everyday for your local representatives that seek solutions and work with the custormers!

Diane L. 
Rating:
5.0

Very friendly person. Location was easy to find.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Jimmie V. 
Rating:
5.0

Customer did not leave a comment.

Jimmie V. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Excellent service. Very friendly.

tom O. 
Rating:
5.0

Customer did not leave a comment.

Sara G. 
Rating:
2.0

Customer did not leave a comment.

Misti K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

jamie D. 
Rating:
5.0

Customer did not leave a comment.

herbert S. 
Rating:
5.0

Donna manages this business like a well oiled machine! She is fantastic to work with. Moving is stressful enough, and she helps make it so much easier. Thank you Donna.

Katherine S. 
Rating:
5.0

Lower rates!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tara T. 
Rating:
3.0

Clean out uhaul before letting another person use. Make sure milage and gas gauge match what its supposed to online.

Tiffany O. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
5.0

Very pleasant and helpful staff. She was wonderful.

DANIELLE M. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
4.0

Customer did not leave a comment.

Barney H. 
Rating:
5.0

Customer did not leave a comment.

fred C. 
Rating:
5.0

Customer did not leave a comment.

WARD E. 
Rating:
5.0

Nothing I can think of my experience was great

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Barney H. 
Rating:
5.0

Customer did not leave a comment.

Lucina B. 
Rating:
3.0

The equipment was not ready. Attendant had to search for a tail light extension, and also for the rubber stoppers that go on the chains.

Jacqueline H. 
Rating:
5.0

Friendly staff

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Rudy T. 
Rating:
5.0

Customer did not leave a comment.

Brant F. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The proprietor was extremely helpful and courteous. We would definitely recommend this location to others.

Bryce T. 
Rating:
5.0

Customer did not leave a comment.

Steaven V. 
Rating:
5.0

Excellent service from Donna. Truck was new, clean and much more comfortable than the older trucks I have oftentimes been stuck with at other locations. Will absolutely rent from this location again. PPSS LLC www.ppss.biz

Bob C. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Convenient and affordable

GARY K.  |  Overall Experience 
Rating:
5.0

Great experience! Wish all could be so easy!

SALLY P.  |  Overall Experience 
No reviews have been submitted for this location.

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