The people were efficient and friendly. Tow dolly was excellent and very easy to load and unload. Great experience on short notice and a rainy day.
GEORGE S
Customer Reviews for AG Natural
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and I would rent again
JENNIFER GExpensive
Sophya RIt was a mobile drop off. No issues.
Elise GEveryone was very friendly and helpful. it was our first U-Haul rental experience and it went great.
Kristen SIt was raining so it's understandable why there was mud and moisture, but the back cargo door was open and was very wet/leaves. Driving the van was acceptable but at times felt as if it was struggling. Pick up was self-serve, so it was easy enough - no employee interaction.
Tyler MI said yes to maintenance and cleaning because overall yes it was in the cab and it drove very well however the transmission may be slipping at times but yes it was I guess as good as I hoped I guess I just made sure I returned it with a wash and refueled it a little past the halfway mark which was more than I received it with and I didn't put very many miles on it either and thank u for having a ruck available for me to rent it was greatly appreciated 👍
APRIL KGetting the reservation was tough..had the name n number of a uhaul staff n never answered phone kept rolling to main uhaul no...finally got Destiny who was awesome..followed up w fantastic service by Victor n Jeremy in grass valley huge thx to those 3 ..victor..you saved my sanity
Elizabeth WStaff was incredibly helpful and went above and beyond to ensure a successful renting experience. Excellent location.
Rob AGreat experience!
David LThis property staff is so overwhelming kind and professional. I won’t lie I was a little nervous driving a 20 ft truck but the amazing staff ensured it would be fine. I had another reservation at a different property with a reservation and they had me wait 2 hours before telling me they didn’t have a truck after making reservations in advance. I will difintly be back🥰
Tamaneaka FGot charged for a cleaning fee that wasnt mine. Received late text while picking up vehicle from the spot for check in pictures and the link was 'expired' when i tried checking in..(vehicle was an overnight drop off- manager passed me the keys from the overnight drop box). The site managers did not inspect the vehicle prior to hand off. I got charged for a mess that the prior renter was responsible for.
Kuganesh RWe had to do some minor paper work and then we were off. The car trailer was in excellent shape and was easy to work with. We were very pleased with the service, and the equipment. I would recommend this location to anybody.
warren hStaff was friendly and helpful. I felt confident in my rental. Truck was in excellent condition in teh cab. Cargo area needed to be swept out, however.
Nick HI was charged 40 dollars more than I was quoted
Derek KEasy drop off in a convenient location
Deanna JBusiness opens at 10am.
Lisa GOutstanding experience top rate customer service and equipment THANK YOU
kerri rNothing every thing was fine
steve bPaying $1.19 a mile is pretty sucky
Seth WProvide a receipt when returning the keys and vehicle to store
Anne BI love uhaul
Maria SThe representative at the AG Natural location was helpful and did the transactions efficiently. Nice guy. I would recommend them to my friends.
Alfred BNothing everything was clean an good order.
Stephen MGreat people at this store. Thank you.
george gThank you God for your business and your time and your patience and understanding .
April KJeremy was helpful and nice. 5 stars
laura DThey listened Showed me that they were required to make safety inspections including windshield wipers before renting I don’t want anyone to die
Charma PU-Haul advertises their trailers as 6 feet wide what needs to be said in the same place that the opening is only 5 feet wide. That missed information cost me 1 !/2 hour travel time and gas, not happy.
james pBack-up for equipment rental and return when UHaul system crashes. Nation wide system outage on 08/25/23 delayed my loading and departure plans. Service at Grass Valley and Billings was good
Mike BExcellent customer service! Nate went out of his way every step of the way to accommodate my needs!
MICHAEL KInside was filthy, full of dirt in back and seats full of dog hair. Windows inside and out filthy as well. It was a quick pick up patio furniture and drop off at home so it still worked for me. If I had been moving household items I would have refused vehicle.
Lisa PMaybe not charge mileage for local rentals. 86$ for 4 hrs. Is too expensive.
Melissa TThe truck was late due to the customer who had it before us. He brought it to the dump so it smelt like trash and had run off from all of trash making the floor of the uhaul wet. It was disgusting, and we had to move our furniture in it because there were no others. All of my stuff still smells like the last guys trash and it was a horrible experience since I had to wait in the location for an hour after arranged pickup time.
Haley WTruck I picked up was late and when the rental person told me it was good to go I had to ask him to clean the garbage out that was in the cab. Wrappers and trash left in the truck. The back of the truck was dirty and I had to clean it out before loading my belongings.
Nicholas B