The woman that checked me out for the rental was really helpful and kind. I didn't know what I was doing and she explained everything to me with so much patience.
Beth W
AG Natural
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grass Valley, CA 95945
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very nice truck and a great price, thank y’all so much!
Michael MEverything was totally fine. There was a bit of a wait, busy morning for them, two folks serving multiple people and a trailer to move. My sympathy and thanks to them. As a result pick-up was a little slow, understandable, but if this is common more staff could be hired, but if it was an unusually busy morning I have no complaints.
Galen CWhen I rented the equipment I rented it to pull a utility trailer . I didn’t even use the box truck . When I came in for reservations they had no record waited in line for 45 min for help staff was friendly and apologized for inconvenience. Told the representative that I would bring the truck back at my lunch time on the day of the scheduled return whitch was an hour later then scheduled . Upon return I was hit with an extra day worth of charges and told that the fuel level was off and a 40 dollar fuel charge was being added in addition to a cleaning charge of 30 dollars on top of the extra days rental charge and insurance coverage I declined and stated I didn’t even open the box of the trailer . I decided to take the truck to get more fuel and to the car wash to scrub it out . It was filthy inside mud on the walls and floor I spent 12 dollars at the car wash and put another 20 in gas pushing the needle well past the mark it was at when I rented . I returned for a second time and requested a check in walk around along with my receipt. The needle was touching the half tank line and the representative still argued that they take a picture and use an app to decide were the fuel level was she stated I was still going to receiver a 20 dollar fuel charge but the clean up job was good . She gave me a receipt for the transaction statement saying 0 dollars for missing or damaged equipment 20 dollars for fuel for a total of 247,33 for three days and 69 miles the original quote was for two days and 50 miles 155.13 . Then the next day I received an email saying they were charging me an additional 280 dollars for damages to the truck after I allready had a receipt in hand saying there was no damage to the truck . I registered a complaint with u haul they were no help and gave me claim number and said I had to deal with the general manager at the rental location . So I took time of work and went to speak with him he was very rude and said the truck was returned with a hole in top of it . He showed me the damage and there is no way I was responsible for it . It was very obvious and would have been seen on the walk around performed the day I returned it . I believe that when they pulled it around in there drive way they must have done the damage . I paid for the safe move insurance that was supposed to cover any damages to the vehicle he said they only cover 80 percent of the damage cost and that I was lucky I paid for the insurance or it would be over 800 dollars . I’m currently seeking lawyers representation to take U-Haul to court over this unbelievable retaliation for arguing over a fuel and cleaning that I wasn’t responsible for.
Laura RThey charged me twice for basic insurance. It was supposed to be $15 which it shows on my first receipt. When I got checked out they charged me $30. So now I have to waste more time today going back to that location to get them to put the money back in my checking account! Nobody's got time for this BS.
DARLENE K