Customer Reviews for Aggressive Builders and Storage
(U-Haul Neighborhood Dealer)

119 reviews

210 Freyer Rd   Michigan City, IN 46360

(219) 210-4938

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/22/2021: Closed

Services at this Location:

Contact Us

(219) 210-4938

210 Freyer Rd
Michigan City, IN 46360

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/22/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Fernando G. 
Rating:
5.0

Uhaul corporate customer service wait time is excessive.

charles D. 
Rating:
3.0

Customer did not leave a comment.

Chester J. 
Rating:
5.0

Excellent prompt response, super easy convenient location. Kewl people

CLIFTON L. 
Rating:
5.0

Customer did not leave a comment.

Dalia Z. 
Rating:
5.0

The local dealer was fantastic - pleasant and helpful - and the van I rented was adequate and well-maintained. But U-Haul's automated pickup and return process simply did not work despite many attempts and adjustments to phone, browser, etc. When I finally gave up and called the customer service number for assistance, the wait time for an agent was 54 minutes!! I wrote an email to customer service about my frustrations, and to their credit they waived the extra fee for not completing the automated return process that didn't work. U-Haul needs better systems and more customer service agents.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL H. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Elaine G. 
Rating:
3.0

Equipment was old, the truck body was crooked/bent on the wheel frame. Was stung by hornet nest above key pick up location. Owner was responsive to the hornet nest issue.

grant P. 
Rating:
5.0

Customer did not leave a comment.

Collin S. 
Rating:
4.0

Although there was nothing wrong with the location ...I was however a little upset that my original pick up/drop off location was not available. Along with the fact that the truck did not have a full tank so I had to guess on how much cash to put in to bring it back to a 1/4 tank. The truck was also so bouncy I could not have a cup of coffee in the cup holder without it spilling everywhere.

Megan L. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Dave E. 
Rating:
4.0

Customer did not leave a comment.

Bret M. 
Rating:
5.0

Customer did not leave a comment.

Auttumn G. 
Rating:
5.0

Owners are super nice people, would recommend.

Matthew W. 
Rating:
5.0

The nice people at Fryer location were excellent ,professional and helpful in my rental situation where I wanted to rent in my town and not 35 miles away. Great dealer and I will do my business with them.

Steven M. 
Rating:
3.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Rate seemed higher than usual that I have experienced at other stores. Don't know if rates are the same in different cities or companies can set their own rates

Darek G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Most of the Uhaul are locations are great, but this one is way above their colleagues, SERVICE is their priority and they do it perfect. I definitely recommend this place 😉

Benoit B. 
Rating:
5.0

The new location is kind of out of the way but the service is still excellent. Had an electrical problem with my tow vehicle and Mike invested a lot of time helping me sort it out...far more than he needed to given the few dollars he earned from Uhaul for my $19 trailer rental.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY M. 
Rating:
5.0

Not a thing. These guys are always efficient, courteous and so friendly. We will always come back to them and recommend them to everyone we know.

Lester O. 
Rating:
5.0

perfect

Fred W. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Jordan K. 
Rating:
5.0

Awesome customer service.... Jackson is great

Jeff D. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Helped me hook it up!

Trevor L. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

They are a new business and working very hard

Willard P. 
Rating:
5.0

Customer did not leave a comment.

KALPESHKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Very nice and professional company to work with. Would rent from this company again and recommend to anyone who is looking to rent a U-haul.

Jacqueline S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Antwan B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Antwan B. 
Rating:
5.0

Great service, this company takes great care of the customer

Benoit B. 
Rating:
5.0

I had to purchase the electrical connection for the 5x8 trailer in Michigan City , In on date of rental though, I did have the hitch equipment. My son used a trailer earlier to take my grandson to college and they gave him the electrical connection to use, he did not purchase. Same vehicle used both times. Took 5x8 enclosed trailer to Florida with no problems and did not need it after arrival at my destination and turned it in on 1/18/21 in Largo , Fl. Employee there took trailer off with no assistance by me. Great !!!!

RAYMOND M. 
Rating:
3.0

Place looked closed but was not. Very helpful people.

Karl Z. 
Rating:
5.0

They are awesome here!!!

Gabrielle O. 
Rating:
5.0

Excellent Customer Service

damon P. 
Rating:
5.0

Customer did not leave a comment.

Antwan B. 
Rating:
5.0

Excellent staff to deal with and no issue's in trying to contact someone for assistance. I am a repeat customer and would highly recommend them.

Kelan N. 
Rating:
5.0

Customer did not leave a comment.

Antwan B. 
Rating:
5.0

Couldn't have been more helpful - will use this location and recommend to anyone needed a uhaul

Ricky E. 
Rating:
5.0

We drove from a northern suburb of Illinois. We were supposed to pick up a truck in a neighboring Uhaul location. We received notification a day before that we had to drive to another state. That's not acceptable customer service especially when we booked months in advance .

Melanie L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing. They were top notch. Didn't even care that I rushed in my in in my pajamas. O wait there is one thing Uhaul should make it to be able to split payment between 2 cards or 1 card & cash. Thank you

Amy R. 
Rating:
5.0

The dropoff location was in a different town than I selected and then I was charged for milage overrage. Doesn't seem fair to charge customers extra because you directed them to drop off in an alternative location.

Ryan F. 
Rating:
5.0

They were very helpful, made sure I received a refund for furniture dolly. Appreciate this type of customer service!

Christy M. 
Rating:
4.0

Customer did not leave a comment.

Jon F. 
Rating:
4.0

Process was seamless and easy. Thank you.

Victoria H. 
Rating:
5.0

I was treated with respect from the time I walked in the door to the time I lift really good serves

Taquala H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Dwayne W. 
Rating:
5.0

Customer did not leave a comment.

Monique L. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Great location and Super nice people. Def recommend them.

Roxanne L. 
Rating:
5.0

Best experience I have ever had with a moving company, and I have had many, including moving my kids to college, etc. This husband and wife business was very accommodative regarding extended use beyond the original contract, which saved my week since I contacted them with short notice.

James H. 
Rating:
5.0

Excellent service

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

damon P. 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Google's GPS location is not correct. GPS said I had 1/4 mile to my destination just as I passed a location with U-Haul vehicles in the lot. After t raveling the extra distance just to find it was not the location need, I turned around and went back. You need to get this corrected with Google Maps.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Good business. Friendly and helpful

Kevin L. 
Rating:
5.0

The female employee was very friendly, knowledgible and helpful.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

ken T. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
3.0

I would not recommend as they charged me for the gas gage literally being off by a few centimeters claiming in a large truck those centimeters were equal to gallons of gas. I called to dispute the charge and was told they had nothing to do with it and it was all corporate.After submitting my photos from pick up and drop off and a call to corporate I was able to get a refund for the $24 I was overcharged for gas. I received a call 45 min after corporate addressed my issue with a resolution from the location I rented the truck from saying they were still waiting to hear from there Account Rep. In the future please don't pass blame on overcharges and be prepared to offer a swift / timely resolution.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

nathaniel W. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Mike and Alysha are the best. I felt like they really cared, and I would recommend them to anyone as a first option.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

No hassle Immediate response was given And friendly

NOE G. 
Rating:
5.0

They are wonderful people who take care of their customers. I will choose them the next time I have Uhaul needs.

Scott P. 
Rating:
4.0

Customer did not leave a comment.

Joyetta B. 
Rating:
5.0

Went out of their way to open up early and have the equipment ready for me since uhaul messed up the reservation making us drive 120 mile round trip to just get the truck. Cant say enough good things about him and his customer service.

michael H. 
Rating:
5.0

The folk at aggressive were great. The U-Haul app is terrible

jeff B. 
Rating:
5.0

Alesha is excellent at customer service and was able to resolve problems quickly.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Vontrell J. 
Rating:
3.0

Customer did not leave a comment.

Pat F. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

You can clone Mike Mackey and make him a customer service trainer for your whole operation. He went above and beyond what any other U-Haul place has done. While I've always had great experiences with uhaul this place was fast and efficient!

Matt R. 
Rating:
5.0

Email your cotract directly to your customers. I cannot open what was sent to me nort print it out for my reimbursement

MARGARET B. 
Rating:
5.0

Nothing, the service was spectacular the agent personally walked me through everything I needed in order to check in on line. They went above and beyond!!!

Brian W. 
Rating:
5.0

Customer did not leave a comment.

JAMES PAUL R. 
Rating:
2.0

Could not drop off trailer at different location due to being scheduled as in-town. Regional manager would not change status of rental, had to drive 1.5 hours one way to drop trailer off, very inconvenient.

Quentin T. 
Rating:
5.0

Customer did not leave a comment.

ladonna L. 
No reviews have been submitted for this location.

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