Customer Reviews for AIC
(U-Haul Neighborhood Dealer)

270 reviews

15960 Fort Campbell Blvd Ste A   Oak Grove, KY 42262

(270) 984-8478

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 984-8478

15960 Fort Campbell Blvd Ste A
Oak Grove, KY 42262

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

She was very nice and understanding when we told her about the prior experience with uhaul in anderson.

SHERIDAN V. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Great customer service, fast and efficient!

SARAH M. 
Rating:
3.0

Location was hard to find and there was not clear directions on where I should park my return vehicle.

Marie M. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

She was very polite and patient. She got me set up and ready to go right away.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Tahra J. 
Rating:
4.0

Customer did not leave a comment.

CODY DANIEL C. 
Rating:
4.0

WITH HOLDING COMMENTS

JOHN R. 
Rating:
4.0

I have no receipt for rental or agreement or Ins purchase. Need to work on those & follow up when asked for a copy. Otherwise attendant was fast, courteous and professional. Thanks David

David J. 
Rating:
3.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

CHASITY H. 
Rating:
2.0

I arrived 10-15 minutes before they closed. The lights were already out even though people were in there, with the doors locked, and I did not know where to park the truck. I had to call a few times to get assistance.

Charria T. 
Rating:
5.0

Customer did not leave a comment.

TAMMY H. 
Rating:
3.0

The selection of equipment and product/service was top tier. The proximity of the location to the service area is also very good. The only problem is the layout of the location and access to vehicles. The limited area of the location makes it difficult for employees and customers to access and drop off vehicles.

SCOTT D. 
Rating:
5.0

Maybe a sign that is visible from road.

Ethan H. 
Rating:
2.0

I was told by u haul rep that it would be 20.00 extra each additional day ,was charged 40.00 at return ,Highway Robbery!

ROBERTNATHANIEL H. 
Rating:
5.0

Some of The board panels light doesn't work.

kodzovi-amenty V. 
Rating:
5.0

Customer did not leave a comment.

CAMERON C. 
Rating:
5.0

The only thing is the windshield wiper blade on the driver side was damaged and it rained close to arrival to my destination and made it scary due to the lack of clear visibility. Other than that everything was perfect from the moment I picked up the truck and the drop off location.

EDGAR N. 
Rating:
5.0

Nothing, amazing staff and extremely helpful.

JAMESWILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY TYLER H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY F. 
Rating:
5.0

Customer did not leave a comment.

Ndeya J. 
Rating:
5.0

Customer did not leave a comment.

jonathan S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

I went to one that was close to my storage. the guy did not say anything about insurance,, he charged me for it. No print out. Went to get it , no keys. Went across street, the young lady didnt have one (26), She looked up where there was one in Ky. It took over an hour to get a truck , that was pre reserved. the lady at Oak Grove was very helpful and friendly. I dont have internet on my phone. To download and do all that stuff w driver license.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
3.0

Customer did not leave a comment.

Emme T. 
Rating:
5.0

Customer did not leave a comment.

Steven Z. 
Rating:
5.0

The appliance dolly was missing a strap so made it difficult to use so we really didn't even use it. Other then that everything was great.

Francisco L. 
Rating:
5.0

Customer did not leave a comment.

Bryant R. 
Rating:
4.0

Customer did not leave a comment.

TAWANDA D. 
Rating:
5.0

It's been 2 days and I still haven't received the money I didn't use

eric D. 
Rating:
5.0

Very smooth easy process. Takes some stress off of making a large move. Will use U-Haul in the future.

Stephanie C. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
3.0

Inside was clutter since it's a liquidation. Everything seemed a bit messy with our online order on the computer with the receptionist. But the man that helped us load was awesome!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
2.0

Untrained staff did not know anything about insurances coverages for truck and trailer or roadside assistance in case of an issue during a one way trip. Equipment was dirty and personnel didn't even know what equipment was mine when I had it reserved for a month.

Bryan J. 
Rating:
1.0

Customer service was poor and employees had an attititude about working there and that reflects on the overall service.

jOHN B. 
Rating:
4.0

Customer did not leave a comment.

Walter A. 
Rating:
4.0

Customer did not leave a comment.

JEREMY D. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

The whole rental experience was pretty good.

Dale S. 
Rating:
3.0

Ensure that when you say I am going to leave your drop off location open for it to actually be open and not get assigned an area out of the way causing you to lose/ waste time and money And adds more stress to an already stressful move.

Johnathon C. 
Rating:
2.0

Horrible experience. I was almost at destination and I got a flat. It took over an hour to get ahold of someone and more than an hour to get someone out to change the tire out. I did the chat for help and they said that when I return the trailer to tell them about the experience and get some sort of compensation from them. When I arrived, the uhaul workers did not help me at all. At all. They didn't even look at the contract and said I can file a complaint. Please help me. I was hoping to get a discount especially because when it happened I was only an hour away from my destination, I had two young kids in the car it was an awful time for us. Sincerely, Sandra Stites.

Sandra S. 
Rating:
4.0

Good job continue the good work.

Gregory G. 
Rating:
2.0

I had an appointment for 3:00 to pick up the truck. Was not able to pick up the truck till almost 4:00. Stood in the lobby for almost an hour. When i asked about the reservation guarantee promise, i pretty much got pushed aside.

jacob F. 
Rating:
1.0

Absolutely horrible experience and still have not yet to get my refund. Beware they will keep charging your card on file even after you paid. First when I went to pick up my truck no one could help me because I was having trouble doing the quick pick up over the phone. The person inside the U-Haul store said that I would have to call the 1800 number. Ok well after about 40 minutes on the phone finally they were able to check me in. Then my truck wasn't ready because it was being cleaned. Don't know why it wasn't being cleaned when I was on that 40 minute phone call. Also my movers had just arrived at my residence and were waiting on me to bring the truck. Finally as she finished up she asked me for the key code that I had no idea what it was. She said they were suppose to give it to me over the phone at check in. Ok so more time wasting. So the store attendant ended up just making one up for me and charged me $79 for the one night, insurance and estimated 20 miles local fee. Ok that's fine I already knew that any extra miles would be $1 additional charge per mile. Next day after already returning the truck. The store randomly charges my debit an additional $68. I know I did not do an additional $68 in miles so I returned to the store to dispute this additional charge. The guy was friendly but seemed to not have any clue as to the breakdown on my bill. Then he admits that he accidentally charged me an additional night and will refund me the $40. The additional charge was for mileage and insurance. Still didn't make sense because I know I didn't do $28 in extra miles. However I was tired so just excepted to be refunded the $40. He hands me the receipt for the refund and apologizes on U hauls behalf and decides to refund me everything I had paid. I didn't ask for this but because I thought he had authority I was feeling blessed and thanked him. To my surprise a few days later I get a text saying I have an overdue balance of now $68 for my truck rental. Also saying I would have to pay a late fee of $30 if the balance is not paid in a few days. Again having to go down to the store I speak to Brandi who claims she is the store manager. The guy who gave me the refund was not in. Brandi looks Into my account and says she apologizes but the last employee was not authorized to give me a full refund and $68 balance stands. I explained that I didn't ask for him to refund me the full amount so it wasn't my fault. She claims U haul just cannot give refunds like that. So now I'm being punished for a mistake her employee made. I told her I do not get paid until August.07 because the money he refunded me was already spent. I didn't know a good deed was going to have to be payed back. She ensures me that she will call the area field manager Gregg Ruffing to extend my pay date to August.07 with no late fee since it was their fault. I confirmed again before leaving the store and she told me not to worry. I also made it clear that I currently have no funds in my account. One week later 8 days before August.07 my debit randomly gets charged again by UHaul. This time $98. Now I have to pay my bank overdraft fees. Again UHaul charging my debit on file without my permission. For the 3rd time I go back to the store furiously and now there is another different employee there claiming she is the manager. She tells me Brandi was not a manager and it looks like U-Haul cooperate head quarters charged me $68 plus the $30 late fee . I explained to her what Brandi said and she apologizes and says maybe she forgot to call the area field manager or maybe he was just to busy to fix my account. Through out this whole ordeal no one seemed to resolve any situation or come up with a solution. I kept getting thrown to another person. She then tells me to call the 1 800 UHaul so they can refund me. At this point since I already had to pay overdraft fees I just wanted them to keep their $68 so I never have to deal with U Haul again and I just wanted my $30 late fee refunded back. Apparently 1800 UHaul couldn't refund me because they said the field manager Greg Ruffing had to do it. They couldn't contact him so they claim they sent him an email and he would call me back. Well two days passed no phone call from Greg or refund. I decide to email him directly. He responded saying that he told brandy that the refund for the late fee would be applied once the balance was paid. He didn't even apologize for charging my debit without permission. He then claims that he cannot refund me until he sees the charge processed but now this is 4 days after I was charged so he cannot see that. Come on. I emailed him back saying that I can send him my bank statement showing the amount deducted. He responds by saying THIS WOULD HAVE NEVER HAPPENED IF I WOULD HAVE PAID MY BALANCE IN FULL LIKE STATED IN THE CONTRACT. I think out of the whole horrible experience that I had with this company that statement alone was not only hurtful but upsetting. This is because I did pay my full balance on day one of pick up and his staff were the ones that messed up by adding an extra night and then issuing me a full refund when I didn't even ask for one. For a field manager to make a comment like that without even knowing the full story. He did not even apologize for the unprofessionalism that I encountered. He just judged me as if i was someone irresponsible. I knew that first employee was trying to do good for issuing me a full refund. He felt my pain for my horrible experience but I wish he would have just kept what I owed UHaul and just refunded me the extra night he said he accidentally charged me for. I paid for all this and until now I still haven't received my $30 late fee refund. I'm writing to warn everyone about this company. They were not properly trained right and have no communication with each other. I recommend you do ask for your credit or debit card to be removed from your account once you return your rental. This was my experience.

Christina Y. 
Rating:
4.0

Customer did not leave a comment.

chad F. 
Rating:
3.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Outstanding customer service, very helpful and polite.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

MARNISHA M. 
Rating:
5.0

Customer did not leave a comment.

Moriah M. 
Rating:
4.0

Tell the customer they need to refill the gas tank. I assumed the 69 cents per mile covered the cost of the gas. When I returned the truck I had to pay for the difference in the gas tank.

cassandra U. 
Rating:
5.0

Customer did not leave a comment.

Rafferty R. 
Rating:
4.0

Customer did not leave a comment.

Jaames L. 
Rating:
5.0

Needed the truck for extra days. They were willing to assist with another Uhaul that could accommodate me. Great service.

Alonso T. 
Rating:
3.0

I contracted one price online but supposedly I got a military discount but did not. I provided all information about drop off which was a nightmare.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

jim W. 
Rating:
5.0

Outstanding customer service.

RONALD G. 
Rating:
3.0

The trailer I rented had wheels and lugnuts that were very rusted. I don't think that specific location was to blame for that.

JOSEPH W. 
Rating:
5.0

Your online process for turning a truck in is like applying to be a secret service agent.

TREVOR R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

The young lady was knowledgeable & help with my anxiety with driving off of the car hauler.

Johanna H. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

JewelSophia T. 
Rating:
5.0

Customer did not leave a comment.

Jan S. 
Rating:
1.0

We requested to tow a car and the dolley was broken. The u-haul employee attempted to convince us that the dolley was not broken and the fact that it wouldn't lock was completely normal. We refused to use it and requested a refund I have yet to receive. On our trip using the U-Haul it broke down and had to be towed the rest of the way to our house. We then had to rush through unloading the U-Haul because we lost time. Despite this we returned the U-Haul a day early, no refund on this either. I will be hard pressed to ever use U-Haul again or ever recommend friend/family to use U-Haul.

Hannah P. 
Rating:
5.0

Awsome customer service. Thanks yall!!

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Madison M. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

All good

Toby S. 
Rating:
4.0

Brandi was great she went out her way and made our transaction easy. The guy John that help book my reservation was great also. His location didnt have what I needed he found one that did and took the work from me. I am thankful for the both of them

Q. W. 
Rating:
2.0

Just make sure when you are making reservations for someone that the right truck is at that location and available. No one in customer service is ever on the same page every representative is on a different page.

Angela P. 
Rating:
5.0

Keep doing what you do

Jay H. 
Rating:
1.0

Customer did not leave a comment.

Tiarrence G. 
Rating:
4.0

The truck cut off while I was driving and it caused and accident because people were maneuvering to prevent hitting me and an eighteen wheeler rammed into the back of them the TVs are broken and bedroom furniture scratched to pieces and the truck ran through gas like the tank had a whole in it

Tiarrence G. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
1.0

Absolutely terrible experience and the price was outrageous! Would not recommend to my worst enemy.

William M. 
Rating:
5.0

Customer did not leave a comment.

Jamar M. 
Rating:
5.0

Customer did not leave a comment.

Reginald T. 
Rating:
5.0

Thank you for excellent customer service

Yesenia A. 
Rating:
1.0

DO NOT LIE on the CONTRACT and let the customer actually review the contract before they leave not just say it will be emailed to you. Thankfully I took a picture of the mileage since you are trying to say I drove over 2000 miles when I actually only drove 105...huge difference especially when you charge by the mile. I was NEVER given the ability to review anything period not even the truck! I was given keys and told where to find the number on the windshield. I also did NOT have 12 moving pads/blankets I had 5 that came in the bag, they have a camera outside the front door and that can be reviewed to see that I am telling the truth!

Candice A. 
Rating:
5.0

The customer service rep was very helpful and was very professional. I will definitely use this location again if I ever needed.

Sherry K. 
Rating:
5.0

Trailer pulled absolutely terrible. It swayed back and fourth the whole trip.

Patrick L. 
Rating:
5.0

Give discounts for regular customers

Marvin G. 
Rating:
5.0

Customer did not leave a comment.

Khloe W. 
Rating:
5.0

Customer did not leave a comment.

Lucy M. 
No reviews have been submitted for this location.

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