Customer Reviews for Aims Self Storage Inc
(U-Haul Neighborhood Dealer)

883 reviews

12 East Ave Ext   Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

(607) 281-1067

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–3 pm
  • Sunday
    9 am–12 pm

Services at this Location:

Contact Us

(607) 281-1067

12 East Ave Ext
Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–3 pm
  • Sunday
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I highly recommend Aims Self Storage and Moving Center if you need a storage unit. With a rating of 10 as the BEST, I give the staff, service and storage unit itself a 12! I could not have been more pleased with the professionalism, courtesy and helpfulness! Hornell can be proud to have Aims as part of its business community! THANK YOU, Aims!

Josephine B.  |  Overall Experience 
Rating:
5.0

Insure auto transport is road ready As tires, racket ties down , No air in tires

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Staff were friendly and helpful. They had the truck we wanted and it was there and ready when I arrived.

Joe B. 
Rating:
4.0

Nothing

Martin D. 
Rating:
5.0

Customer did not leave a comment.

Star T. 
Rating:
5.0

Customer did not leave a comment.

ellen d.  |  Overall Experience 
Rating:
5.0

Web check-in needs improvement. Hung up on needing to know what was being towed, but had no place to enter that info. I ran into a similar problem on the previous rental.

Dan E. 
Rating:
3.0

Customer did not leave a comment.

Trevor G. 
Rating:
5.0

I appreciated the flexibility when I couldn't make it back by the return time in the agreement.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Rebecca E. 
Rating:
2.0

My rental was not back from previous renter when I arrived to pick it up. They did call and got it returned but I ended up waiting an hour. I was told that I needed to either put gas in for what was used or be charged an extra dollar per gallon for them to do it. I chose to pay the extra as construction prevented me from getting into the only gas station enroute of return. Never once was there a mention of a $30 charge for it being below a quarter tank yet I was charged a $30 fee. Of course the fuel was below a quarter tank as it only had a quarter tank when I picked it up! The guys working were friendly and did what they could to help but overall a poor experience.

Barbara L. 
Rating:
5.0

Overall very pleasant experience and pleased with the employees there.

David H. 
Rating:
5.0

Mary and her staff are wonderful! I rented a storage unit and was very impressed on the condition. I also rented a uhaul and it was a great experience. No issues. Will definitely be going back there for any moving needs or shipping of items. High recommend!

Rene E. S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maynard K. 
Rating:
4.0

wish the uhaul had bluetooth for navigation/music floor was pretty dirty, otherwise great

Bailey G. 
Rating:
5.0

Customer did not leave a comment.

chris O. 
Rating:
5.0

The steering needs to be adjusted on the truck I rented. There is LOTS of play in the wheel. I've driven rentals before and the steering was tight. So even if it is within tolerances it needs to be adjusted.

Bill D. 
Rating:
5.0

Nothing. It was perfect thanks

Michael C. 
Rating:
5.0

Everything went smoothly. Thank you so much to everyone who helped us puck out the ball we needed for the truck, and let us use your tools. Dustin went above and beyond to help us figure the ball out. Thanks again.😊😊😊

Christina K. 
Rating:
3.0

The tow company took it to this location.

Joseph W. 
Rating:
3.0

Overall, the staff were great. I had mentioned that I may need the truck an extra day setting how it was only my wife and I to lead and unload a 4 bedroom house. They told me just call to let them know. The next day, I did call to request an extra day and was abruptly told no because they had it going out at 9am the next morning. It probably would have been wise to advise me on that when I mentioned maybe wanting it another day.i know what you are thinking.. they probably called to reserve it after I left. Well, then advise that customer that they can't guarantee they will have one at 9am and see if there is another location that would have one. That I what I had to do to get this truck. Anyway. The truck had 3 broken tie down rails in the box so being able to secure everything as it should be was not an option. The driver side window crank was broken, the mirrors were calm near impossible to adjust. I had to spray them with WD40 before I could attempt to adjust them. Even then, they didn't stay. The wipers were also shot which really sucked because the windshield on this truck looked as if it had not been washed since Moby Dick was a minnow. It had more dead bugs splattered on it than Carter had liver pills! So when I used the sprayer and wipers to clear it, did nothing but streak and make it worse.The radio has a serious electrical issue. It makes an ungodly popping noise every 20 to 30 seconds out of the passenger side speaker, so listening to music was out. Despite all of that, I left it with more fuel than it had when I got it.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

I did not move out of my storage facility. I believe this was sent to me in error.

Vicky G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
4.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

randy K. 
Rating:
5.0

Always a pleasureto work with Aims!

Barbara G. 
Rating:
3.0

Easy self return

ALLEASAMAREE H. 
Rating:
5.0

The staff was helpful and friendly. The store was so organized.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

It is very out of the way but has lots of space to maneuver around.

Lisa R. 
Rating:
4.0

Nice new cargo van. Excellent rental.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
4.0

Customer did not leave a comment.

Louis E. 
Rating:
5.0

Customer did not leave a comment.

TammyM R. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Heidi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrine S.  |  Overall Experience 
Rating:
3.0

I was told the van was $19.95 for the day, I just got the bill and it says it was $ 79.00 a day! Is this why they charge your card before you even leave?

Connie K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Always fantastic customer service

ROGER PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Raymond K. 
Rating:
4.0

Staff should have basic mechanical skills to troubleshoot faulty lights

Yvone D. 
Rating:
5.0

Very accommodating! Exceptional customer service!! Friendly staff!!

Justin I. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Orlando M. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Quick and easy service and trailer hook up.

Arthur James T. 
Rating:
5.0

Customer did not leave a comment.

DanielT P. 
Rating:
5.0

Customer did not leave a comment.

AJ T. 
Rating:
5.0

Customer did not leave a comment.

Joshua N. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

ANGI F. 
Rating:
5.0

First of all the app is useless. It never works for me! So I wasn't sure where to park, but I called the next day to make sure everything was ok, and our truck was returned ok. They were very nice on the phone.

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan W.  |  Overall Experience 
Rating:
5.0

The moving manager Marcus and the store employees were very helpful. I would recomend this business to anyone looking to store there items, and for moving. These people are great

PENROSEFREEMAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Great job!

LARRY K. 
Rating:
5.0

The service was wonderful and accommodating for my needs. All questions were answered timely and I never had any problems for the length of my rental. Clean, well maintained and safe . Highly recommend

Nancy F.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Elliot C. 
Rating:
5.0

Great service and wonderful people!

Natalie C. 
Rating:
4.0

Customer did not leave a comment.

Dennis V. 
Rating:
5.0

Customer did not leave a comment.

maxine H. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very well organized and professional staff. Highly recommend this location.

MICHAELDAVID B. 
Rating:
4.0

quick checkin and checkout. The back of the truck was dirty and I had a problem getting it out of park. But I felt heard when I raised it. Other than that, it went very smoothly. I put too much fuel in the truck and they gave me a partial credit for that. Overall, I felt this location was fair to me.

JILL L. 
Rating:
5.0

Everyone is always friendly and helpful, and has always gone above and beyond to help Hornell Partners for Growth with anything we need

Valorie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARAJEAN G. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
4.0

Maintain at least a half tank of gas

brandi N. 
Rating:
5.0

Customer did not leave a comment.

ELLENM D. 
Rating:
3.0

Customer did not leave a comment.

MORGANJOSEPH M. 
Rating:
5.0

Great group of folks there in AIM in Hornell U-Haul rental

JOHNGERALD W. 
Rating:
3.0

The attendant was abrupt , pushy and was not forth coming with needed information.

MELVINC C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Was told a 16 ft. truck would be adequate for my home size, I even came back a second time to tell them what I had and they still told me the 16 ft. truck would hold it all. It did not and consequently we had to make a second trip that day for a 41/2 hour move. Also the television box did not fit my 36" TV as it was supposed to do so I could not use it.

Belva B. 
Rating:
5.0

Customer did not leave a comment.

Sharon D.  |  Overall Experience 
Rating:
3.0

The mileage was off by over 1,000 miles due to where I picked it up and they tried charging me for 1,009 miles when I went 62.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

JOANNE G. 
Rating:
4.0

no improvements needed. very helpful!

ANNETTESUE M. 
Rating:
5.0

Customer did not leave a comment.

Mark Z.  |  Overall Experience 
Rating:
5.0

Nothing to improve upon! One of the best rental experiences I have ever had!

Annette M. 
Rating:
5.0

Customer did not leave a comment.

brandi N. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

The drop off was easy and efficient. Top marks all around.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

ISAAC B. 
Rating:
4.0

Windshield was extremely dirty inside and out. No washer fluid either.

curtis C. 
Rating:
3.0

Customer did not leave a comment.

SUSANMARIE L. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
5.0

have dealt with them a few times very professional and helpful

DONALDPAUL S. 
Rating:
5.0

Customer did not leave a comment.

Delores S. 
Rating:
5.0

I had a tire blow out and roadside side assistance brought a new one. The uhaul representative followed up to make sure that I was taken care of.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

LEE SCHONY A. 
Rating:
4.0

Customer did not leave a comment.

Rina M. 
Rating:
1.0

Before dropping off our truck, we put gas in it to bring it back up to the 3/8 tank of gas that was in it when we picked it up. We have now been charged a ridiculous amount to put 6 gallons of gas in. We want this amount reversed and credited back to us. First, because there was NOT 1/2 tank when we picked it up, second because there is no way that it took 6 gallons to get from 3/8, where we left it, to 1/2 tank, and third because of the horrible service we have received and shady business operations.

Kimberly H. 
Rating:
4.0

I will only say how grateful I am Mary was able to assist me.

AMELIAL D. 
Rating:
5.0

Customer did not leave a comment.

ANTOINEK D. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Truck a little high for older ppl to climb in the cab of truck, maybe add one more step? But other than that we had zero problems. We liked that it was automatic and easy to drive.

TIMOTHYPATRICK H. 
Rating:
5.0

Customer did not leave a comment.

ZAHID M. 
Rating:
5.0

Customer did not leave a comment.

JENNY S.  |  Overall Experience 
Rating:
5.0

Thank you again.

D'Shaun B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Lynn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan B.  |  Overall Experience 
Rating:
5.0

I rented this space for just over a year. The owners were extremely helpful and accommodating at all times. Highly recommended!!!

MATTHEW G.  |  Overall Experience 
Rating:
5.0

i would highly recommend your storage company

patricia b.  |  Overall Experience 
Rating:
5.0

Was there since 2007 and never once had a issue , owners are very nice and helpful !! I would and have recommended people to them and will continue to do so .!!!!

ROXY A D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  Overall Experience 
Rating:
5.0

Top Level Experience!

Holly D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl P.  |  Overall Experience 
Rating:
5.0

Had my storage unit for a year. My first experience with this. I was very pleased that all my home items were in great condition, as well as my storage unit was clean and dry when I finally moved my stuff out! Thank you!

Katrina B.  |  Overall Experience 
Rating:
5.0

I would definitely recommend this storage facility. I give it 10 *'s. The staff was so friendly and very helpful. Thank you to the staff. I really appreciated your help when needed.

BRENDA S.  |  Overall Experience 
Rating:
5.0

The employees are very accomodating.

Dolores H.  |  Overall Experience 
Rating:
5.0

Staff were always helpful when I had questions or concerns. I would certainly use the facility again if I needed the storage. Thank you!

JILLIAN F.  |  Overall Experience 
Rating:
5.0

Everyone here is always helpful, it's a great, safe place to store things!

LYDIA M.  |  Overall Experience 
Rating:
5.0

Everyone was great to work with at Aims.

ROBERT K.  |  Overall Experience 
Rating:
5.0

Thank you!

MICHELLE R.  |  Overall Experience 
Rating:
5.0

everything was great, very nice people and very helpful. unit is awesome and will be more than enough. we will be referring aims storage to our friends as well

Privacy R.  |  First Impressions 
Rating:
5.0

clean units and friendly staff

Privacy R.  |  First Impressions 
Rating:
4.0

Everything is great. I won`t actually be moving into the facility till next month due to a lack of funds on my card.

Privacy R.  |  First Impressions 
Rating:
5.0

Owners are absolutely WONDERFUL! These people should receive some kind of special award for helpfulness. They are the best!

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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