Customer Reviews for Aims Self Storage Inc
(U-Haul Neighborhood Dealer)

830 reviews

12 East Ave Ext   Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

(607) 281-1067

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(607) 281-1067

12 East Ave Ext
Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Quick and easy service and trailer hook up.

Arthur James T. 
Rating:
5.0

Customer did not leave a comment.

DanielT P. 
Rating:
5.0

Customer did not leave a comment.

AJ T. 
Rating:
5.0

Customer did not leave a comment.

Joshua N. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

ANGI F. 
Rating:
5.0

First of all the app is useless. It never works for me! So I wasn't sure where to park, but I called the next day to make sure everything was ok, and our truck was returned ok. They were very nice on the phone.

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan W.  |  Overall Experience 
Rating:
5.0

The moving manager Marcus and the store employees were very helpful. I would recomend this business to anyone looking to store there items, and for moving. These people are great

PENROSEFREEMAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Great job!

LARRY K. 
Rating:
5.0

The service was wonderful and accommodating for my needs. All questions were answered timely and I never had any problems for the length of my rental. Clean, well maintained and safe . Highly recommend

Nancy F.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Elliot C. 
Rating:
5.0

Great service and wonderful people!

Natalie C. 
Rating:
4.0

Customer did not leave a comment.

Dennis V. 
Rating:
5.0

Customer did not leave a comment.

maxine H. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very well organized and professional staff. Highly recommend this location.

MICHAELDAVID B. 
Rating:
4.0

quick checkin and checkout. The back of the truck was dirty and I had a problem getting it out of park. But I felt heard when I raised it. Other than that, it went very smoothly. I put too much fuel in the truck and they gave me a partial credit for that. Overall, I felt this location was fair to me.

JILL L. 
Rating:
5.0

Everyone is always friendly and helpful, and has always gone above and beyond to help Hornell Partners for Growth with anything we need

Valorie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARAJEAN G. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
4.0

Maintain at least a half tank of gas

brandi N. 
Rating:
5.0

Customer did not leave a comment.

ELLENM D. 
Rating:
3.0

Customer did not leave a comment.

MORGANJOSEPH M. 
Rating:
5.0

Great group of folks there in AIM in Hornell U-Haul rental

JOHNGERALD W. 
Rating:
3.0

The attendant was abrupt , pushy and was not forth coming with needed information.

MELVINC C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Was told a 16 ft. truck would be adequate for my home size, I even came back a second time to tell them what I had and they still told me the 16 ft. truck would hold it all. It did not and consequently we had to make a second trip that day for a 41/2 hour move. Also the television box did not fit my 36" TV as it was supposed to do so I could not use it.

Belva B. 
Rating:
5.0

Customer did not leave a comment.

Sharon D.  |  Overall Experience 
Rating:
3.0

The mileage was off by over 1,000 miles due to where I picked it up and they tried charging me for 1,009 miles when I went 62.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

JOANNE G. 
Rating:
4.0

no improvements needed. very helpful!

ANNETTESUE M. 
Rating:
5.0

Customer did not leave a comment.

Mark Z.  |  Overall Experience 
Rating:
5.0

Nothing to improve upon! One of the best rental experiences I have ever had!

Annette M. 
Rating:
5.0

Customer did not leave a comment.

brandi N. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

The drop off was easy and efficient. Top marks all around.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

ISAAC B. 
Rating:
4.0

Windshield was extremely dirty inside and out. No washer fluid either.

curtis C. 
Rating:
3.0

Customer did not leave a comment.

SUSANMARIE L. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
5.0

have dealt with them a few times very professional and helpful

DONALDPAUL S. 
Rating:
5.0

Customer did not leave a comment.

Delores S. 
Rating:
5.0

I had a tire blow out and roadside side assistance brought a new one. The uhaul representative followed up to make sure that I was taken care of.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

LEE SCHONY A. 
Rating:
4.0

Customer did not leave a comment.

Rina M. 
Rating:
1.0

Before dropping off our truck, we put gas in it to bring it back up to the 3/8 tank of gas that was in it when we picked it up. We have now been charged a ridiculous amount to put 6 gallons of gas in. We want this amount reversed and credited back to us. First, because there was NOT 1/2 tank when we picked it up, second because there is no way that it took 6 gallons to get from 3/8, where we left it, to 1/2 tank, and third because of the horrible service we have received and shady business operations.

Kimberly H. 
Rating:
4.0

I will only say how grateful I am Mary was able to assist me.

AMELIAL D. 
Rating:
5.0

Customer did not leave a comment.

ANTOINEK D. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Truck a little high for older ppl to climb in the cab of truck, maybe add one more step? But other than that we had zero problems. We liked that it was automatic and easy to drive.

TIMOTHYPATRICK H. 
Rating:
5.0

Customer did not leave a comment.

ZAHID M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

ULRIKE K. 
Rating:
4.0

Customer did not leave a comment.

Reginald E. 
Rating:
5.0

Customer did not leave a comment.

WILLARDS II M. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

Customer did not leave a comment.

JENNY S.  |  Overall Experience 
Rating:
5.0

Thank you again.

D'Shaun B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

M F. 
Rating:
5.0

We were in need of a truck or van on short notice and they were able to accommodate us quickly. They did a great job and I would recommend them highly.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ H. 
Rating:
5.0

A very nice business, with a great inventory of moving supplies. Personable people, efficient check in and returns. More UHaul locations should be like this one.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
5.0

I drove a new van with only 17360 miles. The vehicle was clean and drove well. The price was very economical.

THEODORE W. 
Rating:
5.0

More trucks available to rent. Also the website isn't accurate to what's actually available.

BARBARASUE M. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Michelle Lynn M.  |  Overall Experience 
Rating:
5.0

The staff were great and kept me informed. The truck I ordered was not going to be available so they called to inform me well in advance of the alternative vehicle they could provide. I appreciated this because it gave me peace of mind knowing I would have a vehicle when I needed one. Once I arrived, everyone was friendly and helpful. I overheard them talking about another customer and how they could better serve him when he returns. I thought that was great. Another customer was at the wrong place for his Amazon return but they took the time to explain how he could best be served going forward. They clearly are customer focused at this location. I HIGHLY RECOMMEND this location.

SIMONE F. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Mary was the Bomb! She went the extra mile for customer service. Uhaul needs to let customer know 48 hours in advance where and when pick up is. I found website check in to be confusing and could not complete.

lisa H. 
Rating:
4.0

Customer did not leave a comment.

ERICP T. 
Rating:
3.0

You low life scum bags. My requested pick up location was Greece NY not 90 miles away. You didn't bother to let me know until 6:50 pm the night before. Then everyone of your call center $5.50 per hour, don't give a damn employees first statement started with “did you read the paragraph that said …”. Yes I did, do you know what RESERVATION, means? Not only was the car carrier in HORNELL, the truck was in Bath. Wow, you really know how to screw your customers.

EUGENE M. 
Rating:
5.0

Great customer service. Fast easy transaction.

JOSEPHE S. 
Rating:
4.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Great service!

ROBERTAMORY JR M. 
Rating:
5.0

Customer did not leave a comment.

PEGGYS P. 
Rating:
4.0

Customer did not leave a comment.

francis S. 
Rating:
5.0

Nothing all was good.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Better coordination with the labor service provider. My first one called to confirm and had the wrong time of day so I had to rebook with another 2 days prior at a much higher price

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

M F. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

KENNETHEDWARD II N. 
Rating:
5.0

They called me because they said that you all were supposed to be back at 9:30 but we didn't check out from picking up the U-Haul that they previously to 1130 but we still got charged I told him about my experience with you all and he said that there was nothing that he could do to help with all of the fuel that we had to put into it because we did not rent from them

WILLIAMF W. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

The checkout process via your app took about 2 hours. I couldn't even complete the check-in process which resulted in an extra day rental. Your CS staff hung up and disconnected me numerous times. Trenton was the only rep that provided great service. AIMS was great, my UHual experience was terrible- so much that I begged my niece to try Penske for her move this weekend, and I'll never, ever use UHaul again in my life.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

HOWARDJ E. 
Rating:
5.0

Nothing

James C. 
Rating:
3.0

Improve your online check in process. Took me over 45 mins in 90 degree heat to get the keys.

Kristie C. 
Rating:
3.0

Customer did not leave a comment.

Kelsey G. 
Rating:
5.0

Was hard to get the smaller uhaul. Too many large trucks and not enough smalls

STEPHANIE RAYE S. 
Rating:
5.0

Customer did not leave a comment.

Joan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

This specific truck did have some slight water leakage from the rain, near grandma's attic passenger side

BRITTANY S. 
Rating:
5.0

I rented this space for just over a year. The owners were extremely helpful and accommodating at all times. Highly recommended!!!

MATTHEW G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SALLYANN H. 
Rating:
5.0

Easy experience.

NICOLEMARIE D. 
Rating:
5.0

Nothing.

Michael B. 
Rating:
5.0

i would highly recommend your storage company

patricia b.  |  Overall Experience 
Rating:
5.0

Was there since 2007 and never once had a issue , owners are very nice and helpful !! I would and have recommended people to them and will continue to do so .!!!!

ROXY A D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  Overall Experience 
Rating:
5.0

Top Level Experience!

Holly D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl P.  |  Overall Experience 
Rating:
5.0

Had my storage unit for a year. My first experience with this. I was very pleased that all my home items were in great condition, as well as my storage unit was clean and dry when I finally moved my stuff out! Thank you!

Katrina B.  |  Overall Experience 
Rating:
5.0

I would definitely recommend this storage facility. I give it 10 *'s. The staff was so friendly and very helpful. Thank you to the staff. I really appreciated your help when needed.

BRENDA S.  |  Overall Experience 
Rating:
5.0

The employees are very accomodating.

Dolores H.  |  Overall Experience 
Rating:
5.0

Staff were always helpful when I had questions or concerns. I would certainly use the facility again if I needed the storage. Thank you!

JILLIAN F.  |  Overall Experience 
Rating:
5.0

Everyone here is always helpful, it's a great, safe place to store things!

LYDIA M.  |  Overall Experience 
Rating:
5.0

Everyone was great to work with at Aims.

ROBERT K.  |  Overall Experience 
Rating:
5.0

Thank you!

MICHELLE R.  |  Overall Experience 
Rating:
5.0

everything was great, very nice people and very helpful. unit is awesome and will be more than enough. we will be referring aims storage to our friends as well

Privacy R.  |  First Impressions 
Rating:
5.0

clean units and friendly staff

Privacy R.  |  First Impressions 
Rating:
4.0

Everything is great. I won`t actually be moving into the facility till next month due to a lack of funds on my card.

Privacy R.  |  First Impressions 
Rating:
5.0

Owners are absolutely WONDERFUL! These people should receive some kind of special award for helpfulness. They are the best!

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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