Customer Reviews for Aims Self Storge & Moving Center
(U-Haul Neighborhood Dealer)

721 reviews

12 East Ave Ext   Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

(607) 281-1067

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(607) 281-1067

12 East Ave Ext
Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy experience.

NICOLEMARIE D. 
Rating:
5.0

Nothing.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMMICHAEL G. 
Rating:
2.0

Don't rent out trucks with dangerously worn tires!! According to the UHaul rep at the drop- off location, the tires were so worn, it was amazing I arrived to my destination. That would explain why I had trouble controlling the truck at hwy speeds!

Wendy D. 
Rating:
4.0

Staff was very courteous and helpful, made the whole process quick, efficient, and positive. A++

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
4.0

Customer did not leave a comment.

JACK M. 
Rating:
2.0

I had a truck reserved for local for one day. The truck was rented out to someone else despite confirmation. I had to get a truck,much larger than I needed or wanted at a SECOND location. The truck I actually got was dirty in the cab. The floor was full of mud and it also smelled.. The windshield was covered in bug splatter and I had to clean it before I could use the truck. Both power ports were dead so I couldn't keep my phone charged for google maps. This bad experience is the second one I had with U-haul in two months. I will look elsewhere for a rental from now on.

Richard A. 
Rating:
5.0

Again, every experience i've had has been first rate...i have no criticisms.

John S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

KURTD A. 
Rating:
5.0

Customer did not leave a comment.

Gregory V. 
Rating:
5.0

Not a thing

CARL B. 
Rating:
5.0

Maintain your status quo. The operation is superlative!

George H. 
Rating:
5.0

Customer did not leave a comment.

taher A. 
Rating:
5.0

Perfect service!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

I called the Hornell location reserved a 10 ft truck. Later the same day I received a follow up call from U-haul main office confirming my 10 ft. truck reservation. The next morning I arrive at Hornell location for my 10ft truck. I am then told I cannot have the truck even though it's in perfect working order and sitting right outside the door. The counter worker told me I would have to choose a larger 17 ft truck because the manager said he's keeping the 10ft truck for future one way rental. I tell them I cannot use a larger 17 ft truck. They tell me the only other option is a small van. I needed a truck that day so I take the only choice I have and move what I can with it. I was promised a 10ft truck twice! But the manager refused to rent it to me for the day. I am not happy with the experience I had with U-haul because of the manager refusing to honor my reservation.

richard A. 
Rating:
5.0

i would highly recommend your storage company

patricia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ULRIKE K. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

I believe I was over charged, I initially rented the truck for a week with 350 miles but when i got their to pick it up I said I didn't know thete was a elvis package available with 750 miles so they changed it for me and charged me a little over the hundred. After the week I wasnt finished moving so I called abs said I haven't even used half the miles but wanted to keep the truck. They Informed me that it would be twenty dollars a day for the truck and no mileage charge until I went over the initial 750 then I should be charged per mile. Clearly that is not ethat happened, I kept our another 5 days and in total was billed seven hundred dollars. I will not recommend to anyone to purchase this service becausr I was misled about pricing

Brandy C. 
Rating:
5.0

Was there since 2007 and never once had a issue , owners are very nice and helpful !! I would and have recommended people to them and will continue to do so .!!!!

ROXY A D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKIELYNNE T. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

REED L. 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  Overall Experience 
Rating:
5.0

Great customer service from the wrong man working the counter. Very respectful.

SEANPATRICK S. 
Rating:
1.0

truck towed like shit

Joshua R. 
Rating:
5.0

The staff was very friendly and patient

BRIANNEM Y. 
Rating:
5.0

There is very kind and good people

Melissa M. 
Rating:
5.0

Top Level Experience!

Holly D.  |  Overall Experience 
Rating:
5.0

I appreciate you.

CAROLMARGARET C. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

cheyanne H. 
Rating:
5.0

Customer did not leave a comment.

Sheryl P.  |  Overall Experience 
Rating:
5.0

Had my storage unit for a year. My first experience with this. I was very pleased that all my home items were in great condition, as well as my storage unit was clean and dry when I finally moved my stuff out! Thank you!

Katrina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

TRENTENDOUGLAS M. 
Rating:
5.0

Nothing I can imagine. Great staff.

Gregory V. 
Rating:
5.0

Superb service

James B. 
Rating:
5.0

Wonderful people running an honest business with integrity and a personal touch.

Todd F. 
Rating:
5.0

Great customer service!

Samantha J. 
Rating:
5.0

Excellent customer service. Easy pick up and return.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTALAN C. 
Rating:
5.0

No Improvement is necessary at this location. Eric and Mary are Top Notch !

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

THOMASMICHAEL M. 
Rating:
3.0

I have no issue with Aims. I do have a major issue between U-Haul's website and the U-Haul dealers in Western New York. We used the U-Haul website to reserve a 5x8 trailer to be picked up at 10 AM on Tuesday, Dec. 29 in Lockport, NY and we received a message that we would receive a call at 6:00PM the day before. At 6:00 PM on the 28th we received the call, but they didn't have a trailer available in Lockport, NY at all. I was told a trailer would become available at 6:00PM on the 29th in Buffalo, NY. This was no good for us as it did not meet our needs or expectations for our reservation. We had been driving long distance from out-of-state to move some furniture and personal belongings and needed the trailer earlier in the day to get it loaded. I was hot... I asked if a trailer might be available anywhere nearby and no trailer anywhere close. The gentleman I was talking with was able to locate a 5x8 trailer down in Hornell, NY as the closest location so I requested it be reserved for us. The big issue here was the long drive to Hornell just to pick up the trailer over 2-hours away, and then turn around and drive back with the trailer thus losing significant time we had intended to use to load the trailer. I am not happy that the website indicated a trailer had been reserved for us and come to find out there was no trailer available at the last minute.

Robert R. 
Rating:
5.0

Quick and courteous service; no hassles, very efficient. Thank you!

Jon W. 
Rating:
5.0

I love this place keep up the great work!!

AARON M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Skyler R. 
Rating:
1.0

Unit had rusty latches to tie down the front tire. Almost impossible to tighten up. When time to take off, needed pliers to get ratchet to work. This trailer should be retired or upgraded. Don't give to another customer. Beyond that, Uhaul representative failed to secure the auto transport to the tow vehicle so that when I started to load the vehicle on th trailer, the supposedly locked hitch lock failed and lifted the hitch about 4 feet until I stopped loading the vehicle. The excuse I got was that the locked seemed tight although it was not.. Rep came out and tightened the lock further. Luckly, the auto transport did not damage my tow vehicle.

David N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Great customer support

DRAMOSI K. 
Rating:
5.0

Customer did not leave a comment.

Debbie P. 
Rating:
2.0

I was given the wrong size truck from what I requested online so I paid a lot more then what I should have..

Cormac B. 
Rating:
5.0

Excellent staff

Lisa R. 
Rating:
5.0

The lady I worked with was very professional, very helpful, and overall a very kind person. I really enjoyed my experience and would recommend them to anyone needing a truck.

Amanda M. 
Rating:
5.0

Every one is friendly and very helpful.

Jayne B. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Ezechial A. 
Rating:
5.0

This place is amazing love the staff keep up the great work!!

AARON M. 
Rating:
3.0

My online quote was $30 less then what it cost In The store. I feel like your prices should be more honest. It doesn't cost 19.99 it cost $70 plus.

Courtney K. 
Rating:
5.0

Good service

Igor A. 
Rating:
5.0

Customer did not leave a comment.

BRIANDAVID E. 
Rating:
5.0

I had a great time reserving the uhaul, checking it in, and returning it! Staff was so friendly and helpful, and operation of the vehicle was completely reasonable. I had a small issue with my receipt which was also quickly resolved. It was an extremely pleasant experience, which is such a relief considering the huge headache of moving! Thanks Uhaul!

Dejah S. 
Rating:
5.0

I didn't go for the drop off, but my son said everything was fine and it was less gas than I thought to fill up.

DOUGLASP S. 
Rating:
5.0

Customer did not leave a comment.

Ralph V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALAN R. 
Rating:
4.0

Usually everything is is clean and equipment locked to sides, but this time we had to clean the truck before used it due to dirt and trash in the back. We didn't use the ramp but pulled it out to sweep off and it was covered.

ALEXJOHN T. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
3.0

I took the time to check in online the night before. When I arrived there was some type of problem and I had to do the whole check in again. Twice! Very frustrated because I was on a deadline.

David R. 
Rating:
4.0

When you order something then get it right. There was no dolly and I ordered that and it made it hard to move certain things

Vicky D. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
3.0

The van ran well and was perfect for what we needed. The inside cab and the windshield Inside and out was filthy tho. For the price paid for this, i shouldn't have to clean it before using it so I could see out the windshield well. I was disappointed by that.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
4.0

Customer did not leave a comment.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn D. 
Rating:
5.0

Customer did not leave a comment.

DONALDPAUL S. 
Rating:
5.0

Very nice and friendly helpful

Roy R. 
Rating:
5.0

Customer did not leave a comment.

Delores S. 
Rating:
5.0

Customer did not leave a comment.

JAMESJ III C. 
Rating:
5.0

Van was filthy and overdue for oil change. The people that work there are always king and helpful.

Orlando M. 
Rating:
5.0

Customer did not leave a comment.

JAMESFREDRICK Z. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
1.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

NOAHFRANCES G. 
Rating:
4.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Great store and great location

Anne E. 
Rating:
1.0

One of the right sully tired had a big slice in the tire by the rim. I originally ordered a 12' trailer; then they gave me a 15' truck so now I have to go back and pick up my personal truck. Then they limited my miles and my house was farther away from what they limited. So they charges me extra for more miles. This is the second time in the same month they messed up my reservations. Sour experience.

DAVIDALLEN JR C. 
Rating:
5.0

The change the oil message was a bit disconcerting, but the staff assured me that this had already been done. Also, I was not able to figure out where the milage indicator was. But aside from these small things, the experience was great.

BARBARAJEAN G. 
Rating:
4.0

New cargo van was perfect. However, it was not was not cleaned before my pickup. Not a big issue. No local gas station. Locate one before you rent. Staff was very courteous and friendly. Overall good experience.

ANTHONYKEITH T. 
Rating:
5.0

Everything was great! Thank You

James C. 
Rating:
5.0

Usual was there and ready.

Jeffrey B. 
Rating:
5.0

Computer system issues slowed down the pickup process. I wasn't give a chance to review the charge on credit card as my son-in-law was the driver and had his name on contract

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

AUTUMNR B. 
Rating:
5.0

I would definitely recommend this storage facility. I give it 10 *'s. The staff was so friendly and very helpful. Thank you to the staff. I really appreciated your help when needed.

BRENDA S.  |  Overall Experience 
Rating:
5.0

The employees are very accomodating.

Dolores H.  |  Overall Experience 
Rating:
5.0

Staff were always helpful when I had questions or concerns. I would certainly use the facility again if I needed the storage. Thank you!

JILLIAN F.  |  Overall Experience 
Rating:
5.0

Everyone here is always helpful, it's a great, safe place to store things!

LYDIA M.  |  Overall Experience 
Rating:
5.0

Everyone was great to work with at Aims.

ROBERT K.  |  Overall Experience 
No reviews have been submitted for this location.

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