Customer Reviews for Aims Self Storage Inc
(U-Haul Neighborhood Dealer)

776 reviews

12 East Ave Ext   Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

(607) 281-1067

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(607) 281-1067

12 East Ave Ext
Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Before dropping off our truck, we put gas in it to bring it back up to the 3/8 tank of gas that was in it when we picked it up. We have now been charged a ridiculous amount to put 6 gallons of gas in. We want this amount reversed and credited back to us. First, because there was NOT 1/2 tank when we picked it up, second because there is no way that it took 6 gallons to get from 3/8, where we left it, to 1/2 tank, and third because of the horrible service we have received and shady business operations.

Kimberly H. 
Rating:
4.0

I will only say how grateful I am Mary was able to assist me.

AMELIAL D. 
Rating:
5.0

Customer did not leave a comment.

ANTOINEK D. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Truck a little high for older ppl to climb in the cab of truck, maybe add one more step? But other than that we had zero problems. We liked that it was automatic and easy to drive.

TIMOTHYPATRICK H. 
Rating:
5.0

Customer did not leave a comment.

ZAHID M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

ULRIKE K. 
Rating:
4.0

Customer did not leave a comment.

Reginald E. 
Rating:
5.0

Customer did not leave a comment.

WILLARDS II M. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

Customer did not leave a comment.

JENNY S.  |  Overall Experience 
Rating:
5.0

Thank you again.

D'Shaun B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

M F. 
Rating:
5.0

We were in need of a truck or van on short notice and they were able to accommodate us quickly. They did a great job and I would recommend them highly.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ H. 
Rating:
5.0

A very nice business, with a great inventory of moving supplies. Personable people, efficient check in and returns. More UHaul locations should be like this one.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
5.0

I drove a new van with only 17360 miles. The vehicle was clean and drove well. The price was very economical.

THEODORE W. 
Rating:
5.0

More trucks available to rent. Also the website isn't accurate to what's actually available.

BARBARASUE M. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Michelle Lynn M.  |  Overall Experience 
Rating:
5.0

The staff were great and kept me informed. The truck I ordered was not going to be available so they called to inform me well in advance of the alternative vehicle they could provide. I appreciated this because it gave me peace of mind knowing I would have a vehicle when I needed one. Once I arrived, everyone was friendly and helpful. I overheard them talking about another customer and how they could better serve him when he returns. I thought that was great. Another customer was at the wrong place for his Amazon return but they took the time to explain how he could best be served going forward. They clearly are customer focused at this location. I HIGHLY RECOMMEND this location.

SIMONE F. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Mary was the Bomb! She went the extra mile for customer service. Uhaul needs to let customer know 48 hours in advance where and when pick up is. I found website check in to be confusing and could not complete.

lisa H. 
Rating:
4.0

Customer did not leave a comment.

ERICP T. 
Rating:
3.0

You low life scum bags. My requested pick up location was Greece NY not 90 miles away. You didn't bother to let me know until 6:50 pm the night before. Then everyone of your call center $5.50 per hour, don't give a damn employees first statement started with “did you read the paragraph that said …”. Yes I did, do you know what RESERVATION, means? Not only was the car carrier in HORNELL, the truck was in Bath. Wow, you really know how to screw your customers.

EUGENE M. 
Rating:
5.0

Great customer service. Fast easy transaction.

JOSEPHE S. 
Rating:
4.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Great service!

ROBERTAMORY JR M. 
Rating:
5.0

Customer did not leave a comment.

PEGGYS P. 
Rating:
4.0

Customer did not leave a comment.

francis S. 
Rating:
5.0

Nothing all was good.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Better coordination with the labor service provider. My first one called to confirm and had the wrong time of day so I had to rebook with another 2 days prior at a much higher price

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

M F. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

KENNETHEDWARD II N. 
Rating:
5.0

They called me because they said that you all were supposed to be back at 9:30 but we didn't check out from picking up the U-Haul that they previously to 1130 but we still got charged I told him about my experience with you all and he said that there was nothing that he could do to help with all of the fuel that we had to put into it because we did not rent from them

WILLIAMF W. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

The checkout process via your app took about 2 hours. I couldn't even complete the check-in process which resulted in an extra day rental. Your CS staff hung up and disconnected me numerous times. Trenton was the only rep that provided great service. AIMS was great, my UHual experience was terrible- so much that I begged my niece to try Penske for her move this weekend, and I'll never, ever use UHaul again in my life.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

HOWARDJ E. 
Rating:
5.0

Nothing

James C. 
Rating:
3.0

Improve your online check in process. Took me over 45 mins in 90 degree heat to get the keys.

Kristie C. 
Rating:
3.0

Customer did not leave a comment.

Kelsey G. 
Rating:
5.0

Was hard to get the smaller uhaul. Too many large trucks and not enough smalls

STEPHANIE RAYE S. 
Rating:
5.0

Customer did not leave a comment.

Joan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

This specific truck did have some slight water leakage from the rain, near grandma's attic passenger side

BRITTANY S. 
Rating:
5.0

I rented this space for just over a year. The owners were extremely helpful and accommodating at all times. Highly recommended!!!

MATTHEW G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SALLYANN H. 
Rating:
5.0

Easy experience.

NICOLEMARIE D. 
Rating:
5.0

Nothing.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMMICHAEL G. 
Rating:
2.0

Don't rent out trucks with dangerously worn tires!! According to the UHaul rep at the drop- off location, the tires were so worn, it was amazing I arrived to my destination. That would explain why I had trouble controlling the truck at hwy speeds!

Wendy D. 
Rating:
4.0

Staff was very courteous and helpful, made the whole process quick, efficient, and positive. A++

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
4.0

Customer did not leave a comment.

JACK M. 
Rating:
2.0

I had a truck reserved for local for one day. The truck was rented out to someone else despite confirmation. I had to get a truck,much larger than I needed or wanted at a SECOND location. The truck I actually got was dirty in the cab. The floor was full of mud and it also smelled.. The windshield was covered in bug splatter and I had to clean it before I could use the truck. Both power ports were dead so I couldn't keep my phone charged for google maps. This bad experience is the second one I had with U-haul in two months. I will look elsewhere for a rental from now on.

Richard A. 
Rating:
5.0

Again, every experience i've had has been first rate...i have no criticisms.

John S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

KURTD A. 
Rating:
5.0

Customer did not leave a comment.

Gregory V. 
Rating:
5.0

Not a thing

CARL B. 
Rating:
5.0

Maintain your status quo. The operation is superlative!

George H. 
Rating:
5.0

Customer did not leave a comment.

taher A. 
Rating:
5.0

Perfect service!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

I called the Hornell location reserved a 10 ft truck. Later the same day I received a follow up call from U-haul main office confirming my 10 ft. truck reservation. The next morning I arrive at Hornell location for my 10ft truck. I am then told I cannot have the truck even though it's in perfect working order and sitting right outside the door. The counter worker told me I would have to choose a larger 17 ft truck because the manager said he's keeping the 10ft truck for future one way rental. I tell them I cannot use a larger 17 ft truck. They tell me the only other option is a small van. I needed a truck that day so I take the only choice I have and move what I can with it. I was promised a 10ft truck twice! But the manager refused to rent it to me for the day. I am not happy with the experience I had with U-haul because of the manager refusing to honor my reservation.

richard A. 
Rating:
5.0

i would highly recommend your storage company

patricia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ULRIKE K. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

I believe I was over charged, I initially rented the truck for a week with 350 miles but when i got their to pick it up I said I didn't know thete was a elvis package available with 750 miles so they changed it for me and charged me a little over the hundred. After the week I wasnt finished moving so I called abs said I haven't even used half the miles but wanted to keep the truck. They Informed me that it would be twenty dollars a day for the truck and no mileage charge until I went over the initial 750 then I should be charged per mile. Clearly that is not ethat happened, I kept our another 5 days and in total was billed seven hundred dollars. I will not recommend to anyone to purchase this service becausr I was misled about pricing

Brandy C. 
Rating:
5.0

Was there since 2007 and never once had a issue , owners are very nice and helpful !! I would and have recommended people to them and will continue to do so .!!!!

ROXY A D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKIELYNNE T. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

REED L. 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  Overall Experience 
Rating:
5.0

Great customer service from the wrong man working the counter. Very respectful.

SEANPATRICK S. 
Rating:
1.0

truck towed like shit

Joshua R. 
Rating:
5.0

The staff was very friendly and patient

BRIANNEM Y. 
Rating:
5.0

There is very kind and good people

Melissa M. 
Rating:
5.0

Top Level Experience!

Holly D.  |  Overall Experience 
Rating:
5.0

I appreciate you.

CAROLMARGARET C. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

cheyanne H. 
Rating:
5.0

Customer did not leave a comment.

Sheryl P.  |  Overall Experience 
Rating:
5.0

Had my storage unit for a year. My first experience with this. I was very pleased that all my home items were in great condition, as well as my storage unit was clean and dry when I finally moved my stuff out! Thank you!

Katrina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

TRENTENDOUGLAS M. 
Rating:
5.0

Nothing I can imagine. Great staff.

Gregory V. 
Rating:
5.0

Superb service

James B. 
Rating:
5.0

Wonderful people running an honest business with integrity and a personal touch.

Todd F. 
Rating:
5.0

Great customer service!

Samantha J. 
Rating:
5.0

Excellent customer service. Easy pick up and return.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTALAN C. 
Rating:
5.0

No Improvement is necessary at this location. Eric and Mary are Top Notch !

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

THOMASMICHAEL M. 
Rating:
3.0

I have no issue with Aims. I do have a major issue between U-Haul's website and the U-Haul dealers in Western New York. We used the U-Haul website to reserve a 5x8 trailer to be picked up at 10 AM on Tuesday, Dec. 29 in Lockport, NY and we received a message that we would receive a call at 6:00PM the day before. At 6:00 PM on the 28th we received the call, but they didn't have a trailer available in Lockport, NY at all. I was told a trailer would become available at 6:00PM on the 29th in Buffalo, NY. This was no good for us as it did not meet our needs or expectations for our reservation. We had been driving long distance from out-of-state to move some furniture and personal belongings and needed the trailer earlier in the day to get it loaded. I was hot... I asked if a trailer might be available anywhere nearby and no trailer anywhere close. The gentleman I was talking with was able to locate a 5x8 trailer down in Hornell, NY as the closest location so I requested it be reserved for us. The big issue here was the long drive to Hornell just to pick up the trailer over 2-hours away, and then turn around and drive back with the trailer thus losing significant time we had intended to use to load the trailer. I am not happy that the website indicated a trailer had been reserved for us and come to find out there was no trailer available at the last minute.

Robert R. 
Rating:
5.0

Quick and courteous service; no hassles, very efficient. Thank you!

Jon W. 
Rating:
5.0

I love this place keep up the great work!!

AARON M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Skyler R. 
No reviews have been submitted for this location.

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