The cab in the Uhaul truck had food debris, trash and dirt on the floor.....but on a 2 hour rental, I did not care. I rented this truck to unload a Ubox, because home delivery was not available thru Uhaul. The AC worked really well, so that was something positive. I did verbally decline Uhaul's Safe Move insurance coverage with the agent where I rented, yet I was charged $14 for coverage. After the 3 day delay in my Uhaul Ubox arrival, I just wanted to be done with all things Uhaul, so I did not argue the charge after the fact. Advice: If you are truly needing the cheapest means of moving, this will hopefully work....eventually. Do not expect your stuff to arrive on the â€œguaranteedâ€ delivery date. And read the fine print in all documents before you sign them. I would only use Uhaul again if there where no other options. .LINDA M.
Customer Reviews for AJ's Boat RV Mini Storage
(U-Haul Neighborhood Dealer)
Pottsboro, TX 75076
(North of Brookeshire's on N SH 289)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went exactly like it shouldEDWARD F.
Drop off lication was 40 minutes away. There were closer drop offs. Was given 2 drop off times and was charged a late fee.Rebecca C.
Customer did not leave a comment.Kevin T.
Drop off was easy. Although they were not open on a Sunday, I spoke with the attendant over the phone. His instructions were clear and helpful for our drop off.Ernest S.
Customer did not leave a comment.kenneth F.
very nice people and understandingANTON R.
Customer did not leave a comment.James C.
Richard is always very friendly and courteous.Phillip S.
Customer did not leave a comment.Scott O.
Customer did not leave a comment.MICHEL P.
all was goodRyan T.
Customer did not leave a comment.David S.
THE GENTLEMAN WAS A PLEASURE TO DEAL WITH ,VERY PROFESSIONAL . RONNIE SEXTON TANGLEWOOD RESORT PROPERTIES POTTSBORO TX 75076RONALD S.
The manager, Richard, is a good manGREGORY D.
Customer did not leave a comment.DOUGLAS EDWARD D.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.PHILLIP S.
Customer did not leave a comment.Jessie S.
Richard was very nice and professional. Your return process is a joke!milton J.
So very kind and polite. The store is easy to get in and out. Great service!Donna B.
Customer did not leave a comment.Kelli T.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.David A.
Customer did not leave a comment.Sharon S.
The online reservation needs to be editable. The call in services were horrible. I was transferred to New York and we are in Texas after talking to 3 other peoplePottsboro I.
Customer did not leave a comment.Amy D.
Customer did not leave a comment.Fred C.
Customer did not leave a comment.charles L.
Customer did not leave a comment.Betty T.
Customer did not leave a comment.Mike S.
Staff at the facility was very professional. kind, helpful and pleasant to deal with.NORTH T.
Customer did not leave a comment.Edwina K.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Jamey P.
Customer did not leave a comment.stan S.
Super great customer serviceTexie E.
Amanda was very helpful. I has some issues with checking in and out online but she quickly took care of that.Scott S.
Customer did not leave a comment.Robert K.
Not a thing! Excellent service! Five star all the way! MJ Pottsboro, TX.milton J.
Customer did not leave a comment.Curtis M.
No improvement needed. GREAT SERVICE!!!!!Darlene C.
Great place. I got there at closing time and they stated open for an additional 30 minutes.Donald K.
Customer did not leave a comment.James L.
No improvements needed. The 6X12 trailer pulled very smoothly with no bouncing or swaying. It was effortless to tow.ROBERT I.
Customer did not leave a comment.Fayne F.
Customer did not leave a comment.peter P.
Easy accessJim H.
UHaul needs to add AJ's to the Drop Off list. I had to drive an extra 11 miles to the closest Drop-off point. I rent 26' trucks each summer to take luggage and camp supplies from Arlington, TX to Pottsboro, TX and I can't drop-off at the closest dealer without extra fees.Michael L.
Nothing I saw needs improvement.Scott M.
The lady was very efficient and friendly.Stephen S.
Customer did not leave a comment.Zach L.
Talked with them about condition of truck when I picked it up and dropped it off.John M.
I rented a trailer to go pick up a hot tub 130 miles away. When I reached my destination the trailer was not wide enough to hold the hot tub. I called your customer service department for different times and spent a total of an hour and 40 minutes trying to exchange it for a different trailer. I was disconnected twice I was transferred five different times put back into Q after being told oh we finally found the right department. Needless to say I never got the correct trailer. Your customer service department is worthless and I will never use your company again. I had to come back home without the hot tub and return the trailer to the original location next to my house.Mike M.
Customer did not leave a comment.Alvin D.
Customer did not leave a comment.Steve C.
Amanda was very helpful and professional.Earl Y.
Customer did not leave a comment.Thomas B.
Amanda was very helpful, cordial, and respectful. She went out of her way to help me in the trailer rental process.Johnny N.
Customer did not leave a comment.jeff C.
Customer did not leave a comment.DAN N.
The manager was extremely helpful and professional. We will definitely use this location again.DAVID P.
They're only open 9 am to 5 pm. Very disappointing and difficult for working people. Reserved trailer but couldn't get in gate until 9, by the time they completed paperwork it was almost 10. People were waiting on my, almost angrily.JONATHAN T.
Customer did not leave a comment.JEFF T.
nothing, every thing went very good thanksFRANKLIN C.
Customer did not leave a comment.brad M.
Customer did not leave a comment.Martin T.
My overall experience was good. Brandi was very helpful and the facility is fairly easy to get into. My one complaint was the clean of the unit. Lots of dead bugs lining the edges of the unit. Had toLisa H. | Reservation
Courteous service. A pleasure to work with.Mark B.
Was impressed with the performance of the truck ease-of-use and had good experience at both connections.Len L.
Customer did not leave a comment.ROBERT I.
Brandi was excellentMonty I.
Customer did not leave a comment.mark C.
Customer did not leave a comment.CHERYL B.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.tim A.
Customer did not leave a comment.Ricky G.
Brandy was exceptional and very helpful. It was a pleasure dealing with her and I will definitely rent there again.RONALD A.
Customer did not leave a comment.Everett A.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Fayne F.
Margaritas?? lol, Truly though, we LOVE using this location bc she knows us when we walk in, knows what we use, and is super flexible. LOVE HER!Amy L.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Monte P.
Customer did not leave a comment.Clyde D.
My experience was great , i really cant see where improvement is necessary.i have used this location many times,great service kind knowledgeable people that go out of their way to help. I just dont give anyone a perfect score, they are as close as it gets tho??ROBERT S.
Need more room for parkinglarry K.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.Charlotte C.
Customer did not leave a comment.Donna C.
Have used this location on several occasions and have always been totally satisfied. Never any problems. I will continue to use this location whenever a move is necessary and I will always recommend this location to friends and neighbors.Michael S.
Competent and friendly staff. It was easy And fast on pick up and return. Will rent here again!mark B.
Have used this location before and have found it to be awesome. Great with the help you get and friendly environment.Michael S.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Aj C.
Very friendly. Fast and promptBrandie D.
Customer did not leave a comment.JAMES S.
Uhaul (not pick up location) charges me bogus charges after I turn in equipment then I have to wait for a refund 3-5 business days!! I'm furious it's happened twice nowDasia W.
I would like someone at a very high level to call me. My cell numbers 214-385-3659 I know a few representatives at Uhaul but want a return call please.MICHAEL W.