What difference does it make you don't read these and act on them anyway. If you do send me an email at bhfine @ gmail.com
Bruce F
Customer Reviews for Akram I & N Services Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be convenient if the trailer hitches were up on blocks so you would not have to do a dead lift in order to get them on your hitch.
michael fStaff were untrained and I was put on Facetime with the manager. They to re-did the entire booking process. I had to recite out loud my personal information (licence number, credit card information) in the gas station to the lady on Facetime, which was a/unnecessary because if had already been input online, b/ a huge liability for identity/fraud. My pick up time for the trailer was at 12, I showed up at 11:45 and eventually left at 12:20. No staff inspected my vehicle, the trailer, ensured that everything was hooked up correctly. Further, my booking was changed without being notified prior to the pickup. I got no call before, so I had to reach out multiple times. (That was U-Haul's fault, not the personel in Fairmount).
Tatiana Gbooked for 9:00. drove half an hour to get to the place. sign on door that was closed. nobody bothered to call me. did the online check-in and when picked up had to go through the whole thing again. the staff did not know how to do it had to get on the phone with somebody else speaking of foreign language took another 10 or 15 minutes. no apology no explanation for not showing up until noon. just nothing. oh yes garbage all over the property
Jan TTrailer not available at the location ... Had to travel to a different city up north for 1.5hs
Catalin TBusy place but it is high season. Could use more rental choices.
William KFairmont site was great, would have been better if I could have picked up in Golden though. But I got a discount and extra miles for driving to Fairmont to pick up
Donya CPickup location was closed at scheduled pickup time. Local phone number - no response. Had to call Alberta regional manager number. Waited 90 mins before they showed up. Paid for moving blankets but they were not provided. Made packing very difficult. REQUEST PARTIAL REFUND
Marc EGreat service I highly recommend
Jozsef AExperience & cleaner: I think I returned it to Calgary cleaner than I got it.
Robert H