I would recommend the location with qualifications. First, the service is comparatively poor. I received zero help in hooking up the 6x12 trailer to my truck, so if I was an inexperienced customer, that would have been a problem. Also, one of the tires looked low; it turns out that it ended up going flat, and I had to call roadside assistance (which was very helpful). Looking back, the location should have dealt with the issue before renting it out. TBH, I should have raised it with them before taking possession of the trailer. Upon return, I was having problems disconnecting because the ball was pinching. Service people at the location were essentially clueless. Eventually I was able to disconnect it. Then, I was told everything was good and did not receive any closing statement. This has resulted in an incorrect return time being posted - I returned the trailer October 31 ~2:00 pm, not Nov 1 11:30 am. The lax paperwork resulted in an overcharge that has , in the end, been correctly reversed. DESPITE ALL THE ABOVE, I still appreciate the location because it is 5 km away from me. Previously, the closest location was ~100 km away. It's a small new location, maybe the service will improve, but it saves me a 2 hr trip both for pickup and dropoff. Just 1) don't expect much help, and 2) get a record from them of your drop off time.
WALTER R
Akram I & N Services Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairmont Hot Springs, BC V0B1L1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkMaley drop off very difficult wouldn’t take the trailer until I made a phone call to U-Haul because they didn’t wanna clean the trailer after would not recommend this location at all
Dustin TGood service.
Vijay KAgents should assist in connecting the equipment and directing customers to the equipment in their yard.
William HChecking in took too long. I had done everything online using the app and yet had to do it all over manually at the counter.
Brian D