Agent was rude and charged me a $25 cleaning fee. When I asked why I was charged the fee I was told it was because her husband had to mop the uhaul. The uhaul was returned in the condition that it was released in, I asked for a corporate number and was given a local number that didn't resolve my issue.Ciara F.
Customer Reviews for All Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the windshield looked ss if the driver had sneezed and splattered the windshield. I think that either a cleaning between rentals or warning customers would be advisable.Kathleen L.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.JENNIFER H.
Customer did not leave a comment.ALESIA S.
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.Pamela H.
Customer did not leave a comment.katherine B.
Customer did not leave a comment.PAUL B.
The truck that they gave me had almost 200,000 miles on it it was completely shot it vibrated so bad while you drove it I did not feel safe at all driving it was just completely at the end of it's lifeMatthew R.
Customer did not leave a comment.ALAN B.
Keep doing what you are doing! Thank you for all you did for our family- again! We will continue using your business for our UHaul needs.Susan K.
Rented a truck from this location 2x within a 3 week time frame. But experiences were excellent. The process was fast, equipment was clean. I will definitely recommend this location to anyone in the area!BRANDY C.
Customer did not leave a comment.WALLACE S.
Customer did not leave a comment.Laura C.
Stop advertising incorrect length of vehicles. I reserved a truck based on the website information length of 17 feet. When I picked it up I asked the lady at the office if it was a 17 foot vehicle and she confirmed it was. After measuring the actual length it was under 15 feet. I had to drive with the curtain open and risk loosing part of my load. If I reserve a specific length truck I am going to expect to fit an item that's the same or shorter length.PEDRO T.
Customer did not leave a comment.EMMITT H.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.LARISSA C.
Customer did not leave a comment.Lisa B.
Was helped right away and had a smooth transaction. Friendly service, too!KATHERINE H.
Super easy and I was on the road.MARTIN N.
Customer did not leave a comment.Rebecca F.
Customer did not leave a comment.Suk Ju W.
Nothing, they're polite and very professional!BRIDGETTE K.
Customer did not leave a comment.Dennis G.
I can not think of anything that would make it better. The agent, Mandy, was friendly, fast and was a very pleasant person. The location was easy to get in and out of and the pickup and return process could not have been simpler. We were very happy with this location.JASON G.
After having my original reservation cancelled due to a lack of equipment, the people (all of them) at this LaGrange location went out of their way to assist me with an alternative solution to a time sensitive situation. I truly appreciated their willingness to help.CATHY N.
Customer did not leave a comment.James H.
Customer did not leave a comment.VANESSA R.
They were so nice to help me outEUNKYOUNG R.
Customer did not leave a comment.Hailey H.
Customer did not leave a comment.Molly A.
Customer did not leave a comment.KALLIE L.
Customer did not leave a comment.ARLISA L.
They were sooooo busy doing so many thingsKOKETA C.
The girls in the office were very helpful and sweet!!!ANGELIA J.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.BRIANNA W.
Customer did not leave a comment.Carlos B.
Customer did not leave a comment.RONALD R.
Customer did not leave a comment.ETHEL G.
Awesome customer service!!Richard H.
Give the correct price and honor it. Communicate with other staff members so everyone will be on the same page.. I was charged regular price for the uhaul I didn't ask for, but was told I would be charged the price for the uhaul I ask for.KARNEISHA M.
Customer did not leave a comment.LISA N.
Customer did not leave a comment.TINA L.
Customer did not leave a comment.SHERWONNA B.
Customer did not leave a comment.LESLIE D.
Customer did not leave a comment.Jeon S.
Customer did not leave a comment.LaWanda C.
We rented a 26' truck. It drove great. It was clean when we picked it up. Easy to load and unload. The staff at the location of Luken Industrial Blvd. And Highway 29 were very helpful and friendly. I will most certainly rent from them again.JANET H.
Customer did not leave a comment.Latissa H.
I feel all of the time I spend on the phone and computer while making my reservation and registration was a waste of my time since this information was either not true or not transferred to the pick up location.Paul R.
All was professionally handled.Nicole W.
Customer did not leave a comment.Retasha T.
Customer did not leave a comment.BRANDON B.
Customer did not leave a comment.Fannie F.
Customer did not leave a comment.Jimmy S.
Staff was very professional and helpful.They recommended some helpful moving help that was great.having been in the service for over 20 years,and a lot of moves tjis was the best moving experience that I have had.Thank you guys at this u haul location.HERMAN C.
There's nothing to improve about this location the ladies was very friendly and kind. We need more customer service like them ladies.Carolyn R.
Customer did not leave a comment.Joseph L.
Very helpful when truck reservation was dropped by another locationLESLIE G.
Excellent Customer Service for U-Haul and Storage services! So nice and always ready to help!Lynn H.
Awesome servi c eKelley R.
Very helpful and professional.Teddy B.
During online check I was asked for a secondary phone number. This was a surprise that blocked my ability to complete checkin. Help on line was nonexistent. An in-store clerk rescued me. Your online checkin totally SUCKS!Lex P.
I have had multiple storage units and everyone there are just super people. This is an excellent location for all your needs. Thank you to the staff at All Safe Storage.PETER K.
Customer did not leave a comment.James M.
Customer did not leave a comment.JASON J.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.Radney S.
Anything doing awesome jobMARCUS D.
well i will say keep doing what you are doing i am very satisfied the way i was treated by Miss Allison and other employees were very knowledgeable and handle everything very well. THANK YOU FOR BEING THERE.JOSE A.
Customer did not leave a comment.Janice C.
Excellent service from everyone at this location.Mark H.
every thing was great. staff was very helpful and friendly.Sirretha M.
They were FABULOUS! Very organized and easy to work with. The best UHAUL site I've dealt with so far.Susan K.
Truck has air-conditioner problem. Although blower was running cool air stop coming out of system after 40 miles. It had to do with the direction venting. As while trying to move air from front vents to mix direction accuator seems to lock in position and no matter what vent position was chosen NO air. Thank God trip was only 80 miles or I would have dropped this truck off at the closest Ryder dealer.Samuel D.
Very good service.HOLLY A.
Great experience - staff very helpful!JANE M.
No improvements necessary.CECILIA J.
Anything doing awesomeness job keep up good workMARCUS D.
I live in Woodbridge, VA and I had a last minute request for a U Haul vehicle in less than 24 hours. Lisa and the All Self Storage came through in a time where no other U Haul in La Grange GA was able to accomplish. The customer service and professionalism was tremendous! I had the opportunity to meet the Boatwright family and Allison. I really miss the southern hospitality they provided living in Virginia. If I could give 10 stars for the customer service, I would. Thanks again for the great service. R/ Earnest PEARNEST P.
Customer did not leave a comment.SHAQUILLE T.
Easy quick great experienceKen K.
Customer did not leave a comment.WADE D.
Customer did not leave a comment.Ethan M.
Customer did not leave a comment.BERNITA P.
Customer did not leave a comment.ROBERT H.
Customer service is great there! I think that $.99/mile is a little excessive, but overall the customer service and cleanliness of the truck made it worthwhile.Jennifer M.
Gave me what I ask for and moreNICHOLAS T.
wished I had known about the closer drop off location earlier could have saved me about 6 miles.VICTORIA M.
Allison was extremely helpful and great to work with on the reservation and pick-up. We had our truck and were on our way within ten minutes of arriving. Thanks.James J.
Customer did not leave a comment.Brittany H.
Customer did not leave a comment.Lakendra L.
Customer did not leave a comment.Leann M.
Very timely and efficient.. Have used twice and family that have used storage. Great place to use for any hauling and storage needs!!Megan A.
Allison was very helpful even called me to let me know the vehicle was ready to go. She was cplained gas level , mileage -and what time yo have it back by and where to park it and where to drop the key. I will come back to your facility.SUSAN C.
Customer did not leave a comment.Wendell B.
Customer did not leave a comment.Brandi P.