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April S
Customer Reviews for All Ways Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck drove like shit! The steering wheel off center, acceleration is slow, cab is as loud as a locomotive. Gas mileage is pathetic which is ironic since there is fuel stickers everywhere claiming u give a shit about mileage.
tim CWe literally had an engine light on in our 26' uhaul from the second we picked it up. Trip was uneventful. Thankfully.
Amanda RReturning the truck after hours and using the app wasn’t the greatest but I managed to work it out after 15 minutes.
lisa hThere was no AC or vent working in the truck. It was a very muggy day and made my ride very uneasy. I drove about 120 Miles without AC or a vent.
Ayub AMaybe make a sign saying where to park the truck. We weren’t too sure if we parked in a good spot.
Kathleen DOvercharged. Owners were not helpful with solution.
owen dExcellent experience overall. The owner of the store was amazing! Such a nice lady.
Kyle LThe people in Vineland were very friendly
Doug RVery accommodating staff. Pleasure to work with. I will use them again in the future.
PETER AEverything went smooth
Jennifer REngine check light was on, other then that no issues
Volodymyr KThe online agent was less than helpful. Short with responses and ended the conversation without so much as ensuing I was getting the help I needed or responding to any questions. The agent at the location was amazing. Super helpful and very nice.
Michelle PThe small dolly that was attached to the truck was left there. I did not ask for it but was charged 7.00 dollars for it.
Ian GDue to reasons beyond the dealers control, (previous renter hauling something rotten) my original rental had severe odor problems, we were moving furniture and did not want to use vehicle, this was brought to our attention before we even saw the vehicle.We we’re given a bigger vehicle as a substitute and no extra charges.
HUGHIEJ AEverything worked well.
Gary RThe woman managing the Vineland store was lovely. Thank you.
JOANNE MAll good except the $19 something fee per day rate is not a fair representation of the real price. We paid about $100 for 30 miles (btw we use kilometers here), by the time pay fee plus milage, gas and insurance.
CARLP LThe van had a bad driveline vibration, could not drive over 70 Kms Took a lot longer then expected to do the trip. Vehicle needs to be inspected before sending out on the road again!
GERALDJ Mmake you take out cash because they blame the system being down and you have to take out money from their ATM
JOHNNY VThe attendant at this location was very helpful
Gabriel MThe location was fine, but my overall experience with uhaul was horrible. It is the second time that the day before I have received a phone call saying my reservation is not available. The significantly smaller truck was an hour away and it was too late to book with anyone else. THE SECOND TIME THIS HAS HAPPENED. Either give me better options and discounts or buy more trucks. I will never be using uhaul again. We were moving a large house out of town and could not make multiple trips or do it another day. We were completely screwed over and stuck because of uhaul.
Joshua KThe owner of the convenience store was absolutely lovely, she was very helpful and generally fantastic to interact with. Although, there was a problem with the account and when she called in to Uhaul on our behalf to sort it out the lady from the uhaul representative was very rude to her and disrespectful. I’m disappointed the uhaul person treated this lovely lady so poorly.
MICHAEL MThere is NO Uhaul sign that we could see from the road. If we hadn't seen Uhaul equipment there - we would not have known.
RANDOLPH GI phoned 2 locations and it was verified at the location where I rented that it was. 69 cents per km. On my email invoice it stated. 89 cents per km. I went back to the location and complained. They did not know the price had changed and they like every other dealer uses U haul computer system. She called her supervisor and was given an update. I insisted on getting a refund for the overcharge and the supervisor said it would be done and put back on my credit card. I haven't seen it yet. I am not impressed with U haul as a company because a) employees, websites, phone answering systems are not kept up to date with price changes B) the location cannot make corrections to invoices which are generated centrally from the states C) it leaves salespersons in a vulnerable position as customers get ticked off because of the above.
SUZANNEC HThe mobile app is awful. I tried several browsers to complete the mobile drop off and nothing worked. And it failed in a variety of different ways. I have a picture of the mileage and gas if this is required because I was unable to submit it.
Rick PThe truck was covered in dirt and mud in the floor mats. Windshield washer was empty. The associate wasn't very knowledgeable Have rented several times from the Barton street location in hamilton and it was 100% better
KENNETHR KOver all great trailer to get the job done, I didn’t like that the trailer was heavy and fuel consumption was high. I will still use Uhall for my next move.
Hector SThe yellow engine light was always on But everything worked good.
Henry SNo comment at this time
Steve MAlways ensure vehicle is full of gas. Truck we rented had the engine light on so was concerned that it may break down.
Christopher SStreamline the online check in...as an account holder .much of the information requested you hold on file
David PStaff were nice enough to be there for me at an early time. Uhaul had re-pointed me to the location outside St. Catharines so it was nice for this pick up location to be there for me at my requested time.
LAYNE PNot the sites fault but the fender on the car dolly I rented were rusted through and cut my leg when I was tying down the car.
David GThere was a small pick up issue in that I had booked for the 24/7 self pick up but when I arrived and tried to do so on the website I was told that my pickup had been converted to an in person pick up and I had to go into the store. The official store opening hours were 1 hour after I had scheduled my pickup so I spent quite a bit of time on the phone trying to contact UHAUL but was on hold for at least 20 minutes before I noticed that the store had opened early.
Douglas BNothing that I can think of right now.
Greg AWent the extra mile to find me a solution to getting me a 26 footer great customer service when I was loosing hope
Lon KSpilled drink all over dash, cigarette ash, and the string smell of cigarettes lingering in cab. Seems to be zero sanitization during Covid- 19 time. Truck was really muddy, yet the pictures that were sent were of a truck for me to approve were of a similar truck being sprayed down and cleaned.
Margaret MExcellent service
Mao Lthe staff couldnt figure out how to get me my keys and when they did. apparently they gave me the keys to the wrong truck and i had to go back in the store and redo everything. it was very time consuming an i lost over an hour on my rental.
Dylan GNice people,nice service.
Mao L