Returned trailer same day and they charged me 2 extra days on top of the 3 given although the lady who called me from Aces assured me they would mark it was returned on Saturday at 6:30. I called the 800 # and the guy I spoke to after waiting 1/2 hour on the phone Saturday evening said he had it notated that I'd returned it, as the scan QR code wasn't working on the 24/7 app.Pamela R.
Customer Reviews for All Weather Storage
(U-Haul Neighborhood Dealer)
Cortez, CO 81321
(Just west of the Montezuma County Fairgrounds)
Services at this Location:
- Mon: 12 pm - 8 pm
- Tue-Thur: Closed
- Fri: 12 pm - 8 pm
- Sat: 7 am - 5 pm
- Sun: 8 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is never anyone there to help you. All done on phone. Charged me for gas that I left the same as I picked up. I took pictures. Have returned there four different times and have yet to see a real person. Horrible!Bradley W.
I returned my trailer during business hours however nobody was on site. I called the number and got a hold of a gentleman who told me he was running errands and would not be back for 30 minutes. I told him I was requesting his help removing the trailer from my vehicle and I wasn't comfortable backing it up and I would prefer he assist me. He said it was OK for me to just â€œdrop it anywhereâ€œ. It was extremely difficult to remove but I managed to do it and left it in the very large parking lot in front of his business. I had a friend with me and she was almost injured when we were attempting to remove the trailer from my hitch. The trailer began immediately rolling and we had to run to put some chocks under the wheels. Please note neither of us are extremely experienced with trailers which is why we wanted to drop it off during business hours so that we had Assistance. He called me about 30 minutes later and was extremely rude, condescending, and unprofessional. He immediately began yelling at me for not parking the trailer on a dirt road which had no signage indicating that was a drop off location. He continued to berate me and condescend to me and basically just chastise me for doing exactly what he told me to do which was leave the trailer anywhere. I will never use U-Haul again for this reason. I will contact budget or some other company. I just moved to this area and this was the first business I had any dealings with and it was an extremely stressful experience to deal with a business that acted so unprofessionally. I also plan on contacting U-Haul corporate in addition to this review. Someone needs to know that the man running this location could have caused an injury and how unprofessional he was.Carole R.
Not a person to be found anywhere. Sign to return online. Which didn't work until I used someone else's phone. People service at uhaul has really degraded. But maybe no one wants to work and can't find bodies. But it works as long as you never need assistance.Steven R.
why is there a package for only more than needed?DAVID D.
Customer did not leave a comment.Kelly W.
Super helpful - called prior to drop off to see if everything was working okay and even talked me through where to drop off and how to use the app. Would absolutely do business with this location again.Stacey L.
Really enjoyed the customer service nice people tbat were really helpfulNOAH T.
Customer did not leave a comment.Chasen S.
Customer did not leave a comment.SUSAN L.
Customer did not leave a comment.CHRISTINE E.
superb location with friendly, helpful people! highly recommend!Kawika H.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Cindy J.
Customer did not leave a comment.LONNIE M.
Customer did not leave a comment.juan P.
I left my drivers license on the counter and after I left they did not call me to let me know, would have been much easier to come right back because I was driving 47 miles to pick this truck up. That is the other problem I had with uhaul. I had to drive 47 miles to pick the truck up and when I dropped off the truck they made me take to a location where they needed it, not what was convenient for me. Also I needed two furniture dollies and I had to go to another location to pick those up and would not even had them had I not called the pick up location and asked if they had them, because the reservation person told me they would. They were critical for my move. I will be check other companies when I move again.KELLY S.
Easy for a drop off location, had a parking spot that was easy to find and parked truck with no problem.Haley M.
Customer did not leave a comment.Sarah S.
We had a lovely experience with this company. It was a unfortunate situation why we ended up picking up our truck from this location but we highly recommend it.JEAN PAUL F.
Customer did not leave a comment.MELISSA V.
The gal was excellent to work with and got me all the information I needed to get a mechanic and in switching out trucks. She went above and beyond in bringinge the written contract when her printer would not coperate.Peter C.
The "office" had a less than professional feel. Cat on the counter, dirty stuffed animals scattered around the floor, no covid precautions. Windshield of van filthy inside and out. It did run fine and got the job done.Bradley M.
Customer did not leave a comment.KERRY M.
Customer did not leave a comment.Laura H.
Customer did not leave a comment.THOMAS B.
New location so the learning curve in in progress. They had no supplies (blankets, tape, etc) - even though I ordered a bundle of blankets. They are the only location in the area with weekend hours.James O.
Very friendly.MONICA F.
Customer did not leave a comment.Carter S.
Customer did not leave a comment.Patrick P.
They cleaned out the walls, but later found grease on the floorCynthia H.
Location was way out of townVernon B.
The people in Cortez Colorado were professional and helpfulEd P.
make sure that the running lights are in working order before renting a trailer.JOSHUA H.
It would be really nice if U-Haul upgraded to have electric windows and cab door locks.Robin E.
Very helpful owner.JAY C.
I first tried to drop it off in the town of Cortez at a different location and it was a disaster. Since I don't think u haul really cares what its customers think, I don't see any point in explaining what happened.Bill C.
Customer did not leave a comment.Steven M.
They were so kind and so welcoming! Highly recommend this facility and it's owners.Sean R.
Good experience.don C.
Customer did not leave a comment.Joy C.